Reviewer Photos & Videos
Waited 7 months to receive a lounge missing the main component
I wish I'd read the reviews before purchasing. Waiting 7 months to receive a 1 seater lounge (should be 3 seater) as the main component is missing. Just appalling service post-sale. Will move the earth to get you to buy and then send emails delaying delivery. Will never shop here again.
Brosa brings terrible quality, zero customer service & defected furniture straight to your door, for less.
The quality and customer service of Brosa Design has been on the decline and continues to nose dive. The Ingrid Chairs we purchased had defects where the screw holes are misaligned and couldn't be attached. The stitching on the leather is also coming apart as shown in the photos. Absolutely appalling post delivery service where they direct you to a call centre overseas that palm you off with no further updates and progress on the options to rectify and resolve the issue. Save yourself the headaches of purchasing terrible quality flat packed furniture with zero post sale service.
Good furniture for the price.. and love the service.
I love my new bedroom furniture!! It looks very nice. The delivery service was professional and helpful. I will order again soon! :)
Exactly what I wanted
A great quality chaise for my study and affordable! Extremely comfortable and love the colour. Very satisfied with my order and the Customer service . Thank you Borosa
Damaged product, cant get hold of them, still waiting 4 days later for them to respond to me
Shocking customer service so far. Was very quick and efficient when I was buying! No surprise there.
But had a delivery last Wednesday of a coffee table that came with a crack through the centre of the whole thing. You cant contact them over the phone for this surprisingly (they only want to take your calls when ordering). So I followed the procedure online to get an automated email to say they will come back in 2 business days!! That is terrible but thought OK let's wait. Now I'm four working days in and still no contact.
There is no departmen...
Dont Waste Your Time Or Money
Terrible customer service! Would not recommend Brosa. I have sent multiple messages them to them with no response other than them resending me old emails from months ago absolutely nothing to do with my issue.
Quality of my bed is beyond poor base looks cheap and nasty and not solid or sturdy at all. Bed was advertised as bed frame instead has a base and separate bed head that doesn’t attach to the bed itself. After paying $1000 for a bed frame you would expect a quality product.
Nothing came with instructions.
Do not recommend! Still waiting on A response from them
Been waiting since November 2020 for my chairs!
We purchased chairs at Brosa in November 2020, they were promised in 16 weeks, they extended the delivery date to May without advice, then July now August...again no notice of a changed delivery date!! When I called to see what was going on I got the same response.... keep blaming covid, I think its just a good excuse!! Who waits almost 9 months for furniture?? We are not talking customers made here!! I have had many items from other stores and all have kept to their 3-4 month delivery time table. Be well aware you may not receive your item by the due delivery date and you will not be informed either. Written to CEO several times and not even an apology. BYER BEWARE!!
Don't Order Anything
We received our item last week and it's broken. Sent emails, FB messages and post comments, and rang them 3 times and can only leave a message, Cannot speak to a human. Terrible service. they obviously dont care about you once they have your money
I ordered the Clovis set of 2 low bar stools online. I was skeptical at first because I normally go to a physical store but decided to get it online. When I received it, it was packaged really well. The furniture is so easy to assemble. And the quality is amazing. I have been to different shops but this one did not disappoint. It is timeless, classic, simple and elegant. I can't wait to put it in my new house. I would definitely recommend it. ❤
Excellent, should have purchase years ago
great customer service and informative on product, Quality of product was excellent, easy to assemble. delivery was as expected and on time
Extreme delay. Failed delivery, twice, of damaged items. Argumentative customer service.
10 month delay on a 3 month ETA at purchase…….still don’t have the item.
They attempted to deliver the item on two seperate occasions but it was badly damaged each time.
Customer service ignore you after purchase & are argumentative.
Happy to discuss my experience with any interested parties.
After a long wait to get delivery unfortunately when goods arrived they were significantly damaged inside and outside of product. I’m also very disappointed with the overall quality of the product which is very poor
Brosa stole my money
This company did not stock the “Quick Ship” items that were advertised on their website and then have not refunded the purchase when they were unable to deliver. I have been begging for a refund and there is either no response or a response that does not make sense.
I would never buy here again - Avoid
This company has STOLEN my money and simply does not return it. It’s simply not worth the risk.
Poor customer service
I have purchased an entertainment unit and a buffet which were damaged (dented and scratched). I’m trying to get a refund and after 2 emails and a call to the customer service nothing has happened after 2 weeks. I have been promised than an email will be sent and a refund will occur but nothing has been done yet. Return policy is only valid for 3 weeks and no one is responding. Terrible customer service & i would absolutely not recommend Brosa
Quality bed and we love it!
We have the bed for a month now. Once we unboxed it, just had to add the legs of the bed which as easy as putting pegs in the holes. The bed is solid. The drawers open and close smoothly. The fabric used is nice and thick and doesn’t have a bad manufacturing smell. We usually buy our beds from Harvey Norman which have great quality but very expensive. Have recommended BROSA to our family. Thanks for a great product!
Questions & Answers
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to firstname.lastname@example.org with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
Get an answer from our members and Brosa Furniture representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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