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Brosa Furniture

Brosa Furniture

4.3 from 1,592 reviews · View Statistics
See the Best Furniture Shops in 2022 as rated by Australians on ProductReview.com.au.
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Rahul
Rahul
  • 2 reviews
  • Verified

Pathetic and Appalling Order Handling

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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  • Verified

Would never buy from them again

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Cate A.
Cate A.
  • 2 reviews
  • Verified

Appalling Customer Service - Paid In Full Still Waiting Months Later For The Product

published

Paid in full. False delivery dates, no communication at all. Constantly chasing them, with promises 'we'll get back to you'. Never happens - where is our money - going to lodge a hearing with ncat. Avoid, avoid, avoid.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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horse
horse
  • 6 reviews
  • 4 likes
  • Verified

April to December and still waiting!!!

published

My original order was placed in April 2021, I waited until July only to be told that it was lost in transit. I re-purchased in September. Delivery is meant to be 23rd December, changed to 30th December then changed to 6th if January 6th 2022.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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anna
annaSydney, NSW
  • 11 reviews
  • 14 likes
  • Verified

Terrible still no product after 18 weeks.

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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  • Verified

Don't trust them!! They will take your money and not deliver.

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Runner64
Runner64Metropolitan Adelaide, SA
  • 2 reviews
  • 1 like
  • Verified

They take your money and don't deliver. Be warned!

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Patricia A.
Patricia A.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Better than the rest

published

Firstly great website and easy to navigate. Got the VIP delivery service, delivery boys were great and assembled the lounge easily and promptly! Store had a good selection to browse from. With fabric samples to take home which was really helpful. Just one thing to note find out availability before ordering as goods are popular and u may have to wait for the stock to arrive from overseas so allow time for that. After sales service wasn’t the best I had to do the chasing but eventually found someone to assist me to prioritise my delivery. Would definitely purchase again from Brosa but with eyes wide open.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Bronte Jones
Bronte JonesSouth East Queensland, QLD
  • Verified

Terrible Customer Service

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

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Kerrin S.
Kerrin S.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like
  • Verified

Broken Delivery Promises And No Customer Service

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Worst customer service ever

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Tracie
TracieSouth West, WA
  • Verified

Still no chairs, now freight company has gone missing

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Furniture Shops

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Ashley
AshleyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes
  • Verified

Absolutely horrendous customer service.

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Marn
MarnHunter Region, NSW
  • 4 reviews
  • 2 likes
  • Verified

if I could give no stars for customer service I would

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Sandra M
Sandra MSydney, NSW
  • 7 reviews
  • 1 like
  • Verified

The worst customer service I have dealt with, ever.

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Page 1 of 4

Questions & Answers

Melinda
Melindaasked

Why has Brosa not contacted us about our extremely overdue delivery of a sofa that we paid for back in early 2021?
Shocking customer service!

No answers
GreyBrown
GreyBrownasked

If only I’d read reviews before ordering and PAYING for my Bedhead from Brosa!!!
Ordered in October 2021 along with an Ottoman. Both promised as in store and delivered within a couple of weeks. Ottoman arrived December and lovely. Bedhead… NOTHING!!!! January 14 2022 still nothing. Told collected by Deliverer from Warehouse in a note by email, 4 weeks ago and that I would be contacted!
I have heard nothing, no longer promised
anything, if on its way where is it???
My Question Is: How can some customers give glowing FIVE star reports and others ONE star? No one has chosen stars in between! Quality is not an issue. ALL complaints, too numerous to count, relate to LACK of DELIVERY!!!!! HELP ME.
E: cocking1945@icloud.com

1 answer
GreyBrown
GreyBrown

Please change my star ranking to 1 star as I am unable to do so.

Lulu
Luluasked

Hi Wondering whether to order but worried a about customer service if anything goes wrong. Has anyone had a refund?

3 answers
Disgruntled
Disgruntled

I suggest you wait till at least February. Brosa is closed now and you'll deal with their call centre in the Philippines. They and their courier ANC are in total chaos. You have 21 days to change your mind. Pay with credit card too. I didn't have a pleasant experience with them and will get my ottoman delivered 6 weeks after ordering! It's all too stressful now, try them later.

SJS
SJS

We recently had to set up an apartment 2 days before Christmas. We were travelling from Adelaide to Melbourne and were only in Melbourne for 4 days, including Christmas Day. We only had one day for deliveries. They were great and the quality of the furniture is awesome.
The live chat was extremely helpful
And chased up delivery information etc for us. We chose products they had in stock
So that helped. We didn't have any complaints. The products were exactly as described.
SJS

Lulu
Lulu

Thanks for that.

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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