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Brosa Furniture

Brosa Furniture

4.4 from 1,522 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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jazz
jazzMelbourne
  • 2 reviews
  • 1 like
  • Verified

Seta 4 Seater Sofa with Chaise - Best purchase of my adult life.

published

I ordered Seta 4 Seater Sofa with Chaise and the couch is just beautiful and comfy. The delivery service is next to done with their driver tracking system so you exactly know how far your delivery driver is. They even call when they are close to arrival time. Love buying from Brosa

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
  • Verified

Sofa bed - great, good looking but firm

published

Very happy

It’s a good looking piece & good value for money.
It is very firm, i added a topper & is now perfect.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

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0.0
(1,234)
jenmad
jenmadSydney, NSW
  • 9 reviews
  • 12 likes
  • Verified

Pilling is to be expected

published

Bought several couches which started to pill within weeks of receipt. I have contacted brosa and they told me they expect pilling as the fabric is natural. Anyone who works in fabric manufacturing knows that pilling is a fault and is avoidable when good quality fabric is used. Being told you need to depill furniture you’ve spent thousands of dollars on is unacceptable. My brand new lounges look old and worn. I’m pretty annoyed.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Rodocos
RodocosSydney, NSW
  • 3 reviews
  • 2 likes
  • Verified

Fabric discolouration

published

Received the ottoman yesterday
The other pieces have been delivered approximately 8 months ago
Contacted brosa they said sunlight would have caused this
Don’t all rooms have sunlight????
Quality is terrible save your money!!!!!!!!

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Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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whendeea
whendeeaGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 15 likes
  • Verified

Dreadful hard sofa

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brendon
BrendonSydney, NSW
  • 3 reviews
  • 2 likes
  • Verified

Amateur-ville Horror

published

I purchased the Frank TV unit 2 months ago. This company sent me the wrong assembly parts (incorrect screws), and have failed to correct the problem despite 5 emails and 3 phone conversations. The furniture I purchased is sitting in my hallway, unable to be assembled - and from what I gather, they can’t get it together to send the correct custom screws. This company, in my estimation, is amateur and poorly managed.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Rabs
Rabs
  • 2 reviews
  • Verified

Como Modular Sofa - super comfy

published

Bought the Como lounge after having seen it in store. Although delivery took a while, I was kept up to date with order tracking and delivery date. And it was delivered when promised. Lounge is very comfy and we love the feature of movable backrest.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

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Avleen M.2 Nov 2021
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Marina P.
Marina P.
  • 2 reviews
  • 3 likes
  • Verified

WORST customer service

published

Poor quality customer service, they made an error on our order and overall a really bad experience. Would never order anything from them again. They have now 'lost' two Palemero armchairs that were due for arrival to our home. How can your company have two seperate chairs going missing from your warehouse? Poor systems in place and even worse customer service. Still waiting on a team member to respond to my missing delivery.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

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(1,234)
sharon h
sharon hSydney, NSW
  • 3 reviews
  • 3 likes
  • Verified

Very disappointing

published

Waited almost 8 months for item, and no clue from company about delivery. Disappointed i wasn't warned of wait time

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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  • Verified

Great service

published

Brosa provided great service from purchase to delivery. I found the web chat was the best way to contact them when we needed to make changes to our order. They were responsive and helpful. We bought a few sets of the Ingrid dining chairs which were well packaged, easy to build and of good quality for the price, plus look fantastic! Only suggestion for improvement would be to provide plugs to cover the screw holes for a neater finish, but great looking and comfortable nevertheless.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Bruce
BruceMetropolitan Adelaide, SA
  • Verified

A very slow experience

published

The ordering was fine and we were advised there may be a delay
Ordered and paid end of November Delivered end of March
Our order sat two weeks in the warehouse with the consignee some other name in Adelaide
I did the hard work to get it sorted out and refunded 10% of the purchase price with an apology
Two weeks later still nothing had happened and still the wrong consingee name
DHL the delivery company were absolutely no help whatsoever in sorting it out
Customer service staff did not return phone calls and I was left to sort out the company’s mess up
Beware

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa Furniture

Hi Bruce! Thank you for your honest review as it does help us improve on our service delivery. Saddened to hear of your recent experience with.

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0.0
(1,234)
  • Verified

Great looking piece but not built for everyday use

published

I ordered the Maki Sofa Bed in Burnt Orange and the colour is stunning. Everyone who has seen it has commented on how great it looks! Only thing is that it's not the most comfy of chairs as you can feel the iron rods when sitting on it. I haven't used it as a fold out sofa bed yet, and probably won't as I don't think it will be comfortable for guests. However, for an accent piece it ticks all the boxes. Ordering and delivery were super easy.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Furniture Shops

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  • Verified

Unacceptable experience - in the morning of ETA, informed my ordered item is discontinued and no longer available

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa Furniture
RhiD
RhiDSouth East Queensland, QLD
  • Verified

Bad after sales experience

published

Had an unsuccessful delivery of a sofa because it didn't fit in my lift. They took the sofa away and texted me the same day that they would get in contact with me but no one ever got back to me regarding a refund or a redelivery to a different address. I've now contacted Brosa several times with no follow up. After three weeks Brosa still have my money AND my sofa. Not very happy

Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa Furniture

Hi there! We're very sorry that you didn't have any follow up about the returned sofa. Please email us with your order number and reference #PR2290 to feedback@brosa.com and we will get this sorted for you as soon as possible.

orange m.
orange m.Canberra 2600, ACT
  • 7 reviews
  • 4 likes
  • Verified

Damaged goods delivered.

published

Shipping was extended a few times due to covid.. which I understand however after 3 months of waiting my order arrived damaged. See photos

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa Furniture

We are so sorry that your item arrived damaged through the packaging! We would really like to get this right. Could you please advise your order number or email us to support@brosa.com so we can help you out?

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Questions & Answers

huda a.
huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue
Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.
Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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