Reviewer Photos & Videos
Seta 4 Seater Sofa with Chaise - Best purchase of my adult life.
I ordered Seta 4 Seater Sofa with Chaise and the couch is just beautiful and comfy. The delivery service is next to done with their driver tracking system so you exactly know how far your delivery driver is. They even call when they are close to arrival time. Love buying from Brosa
Sofa bed - great, good looking but firm
It’s a good looking piece & good value for money.
It is very firm, i added a topper & is now perfect.
Pilling is to be expected
Bought several couches which started to pill within weeks of receipt. I have contacted brosa and they told me they expect pilling as the fabric is natural. Anyone who works in fabric manufacturing knows that pilling is a fault and is avoidable when good quality fabric is used. Being told you need to depill furniture you’ve spent thousands of dollars on is unacceptable. My brand new lounges look old and worn. I’m pretty annoyed.
Received the ottoman yesterday
The other pieces have been delivered approximately 8 months ago
Contacted brosa they said sunlight would have caused this
Don’t all rooms have sunlight????
Quality is terrible save your money!!!!!!!!
Dreadful hard sofa
I went into the store 3 times without finding any assistance or product I was looking for that I had seen online. Went online & asked for information, never received information. I called the warehouse and asked for information and was told I would receive information via email but never received the email. Purchased the sofa I saw online then booked delivery which was to take two weeks, & informed I would receive delivery update and for me NOT to call them. Day of booked delivery I had not heard anything from them via email or phone. I called ...their delivery "department" & asked about my order, the person I spoke to asked if the number I was calling from was my number? I confirmed it was, the person I spoke to could not find my number in their system, I gave the person my order number, they found my order & told me the delivery would be coming today, I asked to be contacted an hour before delivery as I was at work & needed an hour to get back to my property, I was assured this would happen. I never received a phone call or email. The following day I received an email saying the delivery had come but I was not home and need to book another delivery. I then went back to my original order & found the phone number I had supplied was incorrect by one digit. I then sent an email explaining the issue with the correct digit & booked another delivery which again was to take 2 weeks. On the day of delivery, I receive a text saying the delivery was on its way, I sent a text back saying I am an hour away, I immediately received another text saying they were at my front door, and then immediately a phone call, they had not received the information that I was working and needed an hours notice and they would come back later in the day with an expected time. When they did turn up they couldn't get the sofa through the front door & had to climb over the back fence via my neighbor's house, I give kudos to the contracted delivery men as they persisted in their job & did it well. As for the company Brosa, they are the most inefficient impersonal company I have ever dealt with. The sofa is hard, uncomfortable & an elephant in the room that no one wants to sit on, after waiting 4 weeks and then watching the delivery contractors struggle with the dangerous job of lifting it over a fence I am stuck with something I despise. Furthermore, there was zero communication via email or their site.
I purchased the Frank TV unit 2 months ago. This company sent me the wrong assembly parts (incorrect screws), and have failed to correct the problem despite 5 emails and 3 phone conversations. The furniture I purchased is sitting in my hallway, unable to be assembled - and from what I gather, they can’t get it together to send the correct custom screws. This company, in my estimation, is amateur and poorly managed.
Como Modular Sofa - super comfy
Bought the Como lounge after having seen it in store. Although delivery took a while, I was kept up to date with order tracking and delivery date. And it was delivered when promised. Lounge is very comfy and we love the feature of movable backrest.
WORST customer service
Poor quality customer service, they made an error on our order and overall a really bad experience. Would never order anything from them again. They have now 'lost' two Palemero armchairs that were due for arrival to our home. How can your company have two seperate chairs going missing from your warehouse? Poor systems in place and even worse customer service. Still waiting on a team member to respond to my missing delivery.
Waited almost 8 months for item, and no clue from company about delivery. Disappointed i wasn't warned of wait time
Brosa provided great service from purchase to delivery. I found the web chat was the best way to contact them when we needed to make changes to our order. They were responsive and helpful. We bought a few sets of the Ingrid dining chairs which were well packaged, easy to build and of good quality for the price, plus look fantastic! Only suggestion for improvement would be to provide plugs to cover the screw holes for a neater finish, but great looking and comfortable nevertheless.
A very slow experience
The ordering was fine and we were advised there may be a delay
Ordered and paid end of November Delivered end of March
Our order sat two weeks in the warehouse with the consignee some other name in Adelaide
I did the hard work to get it sorted out and refunded 10% of the purchase price with an apology
Two weeks later still nothing had happened and still the wrong consingee name
DHL the delivery company were absolutely no help whatsoever in sorting it out
Customer service staff did not return phone calls and I was left to sort out the company’s mess up
Great looking piece but not built for everyday use
I ordered the Maki Sofa Bed in Burnt Orange and the colour is stunning. Everyone who has seen it has commented on how great it looks! Only thing is that it's not the most comfy of chairs as you can feel the iron rods when sitting on it. I haven't used it as a fold out sofa bed yet, and probably won't as I don't think it will be comfortable for guests. However, for an accent piece it ticks all the boxes. Ordering and delivery were super easy.
Unacceptable experience - in the morning of ETA, informed my ordered item is discontinued and no longer available
I purchased a coffee table and a dining set, paid all up front. Sales staff promised they will arrive only 3 weeks time but Brosa kept delaying ETA and nothing has been delivered after 9 weeks. Finally received a confirmation of the delivery date on the 9th of March, but the night before, informed that 2 items are tagged as "LOST". I have no idea if I will receive anything tomorrow or wait even longer until ALL items are ready for delivery. No further explanation was given so far.
UPDATE on 9 MAR
This morning I was i...nformed that the colour of the chairs I have ordered is DISCONTIUNED. Waited for 9 weeks and found they are no longer available. Different colour is available and arranged to be delivered tomorrow but it is not the issue. Furniture is not something I purchase everyday. I spent fair bit time for researching the products, visiting the showroom, and money to get something I really like. Even the EAT was delayed so much, I was still looking forward to receiving them. but now, Brosa is just a reminder of this terrible experience.
Bad after sales experience
Had an unsuccessful delivery of a sofa because it didn't fit in my lift. They took the sofa away and texted me the same day that they would get in contact with me but no one ever got back to me regarding a refund or a redelivery to a different address. I've now contacted Brosa several times with no follow up. After three weeks Brosa still have my money AND my sofa. Not very happy
Damaged goods delivered.
Shipping was extended a few times due to covid.. which I understand however after 3 months of waiting my order arrived damaged. See photos
Questions & Answers
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to email@example.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
Get an answer from our members and Brosa Furniture representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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