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Brosa Furniture

Brosa Furniture

4.4 from 1,522 reviews · View Statistics
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Reviews

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  • Verified

Spent 3 months without a bed frame due to faulty products, poor customer service

published
Product Quality
1/5
Incentivised Review No
Product Appearance Not as advertised
Leanne
LeanneSydney, NSW
  • Verified

Waited 7 months to receive a lounge missing the main component

published

I wish I'd read the reviews before purchasing. Waiting 7 months to receive a 1 seater lounge (should be 3 seater) as the main component is missing. Just appalling service post-sale. Will move the earth to get you to buy and then send emails delaying delivery. Will never shop here again.

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

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0.0
(1,234)
Aaron G.
Aaron G.North-West & West coast, TAS

Embarrassing

published
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Product Quality
1/5
Shipping
2/5
Incentivised Review No
Warranty Claim MadeYes
Product Appearance Not as advertised
  • Verified

Brosa brings terrible quality, zero customer service & defected furniture straight to your door, for less.

published

The quality and customer service of Brosa Design has been on the decline and continues to nose dive. The Ingrid Chairs we purchased had defects where the screw holes are misaligned and couldn't be attached. The stitching on the leather is also coming apart as shown in the photos. Absolutely appalling post delivery service where they direct you to a call centre overseas that palm you off with no further updates and progress on the options to rectify and resolve the issue. Save yourself the headaches of purchasing terrible quality flat packed furniture with zero post sale service.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Emm
EmmCanberra 2600, ACT
  • 2 reviews
  • 2 likes
  • Verified

Three sets of table legs with no top

published

We had three sets of table legs delivered in error in October, no table top. Took three emails and two phone calls to chase up with Brosa, only to be told the table top could not be located and would take a further six months to rectify the issue as the table would not be in production again until April 2022! We have no dining table and are now awaiting a courier to collect the legs. Terrible experience.

Incentivised Review No
Product Appearance Not as advertised
  • Verified

Poor quality, images do not reflect actual product. Customer service doesn’t respond

published

Bought a sideboard from Brosa. Arrived with broken wood, really poor construction with misaligned pieces and wonky doors. Emailed them immediately with images and a full run down of all the issues - it’s now been more than a month and there’s been zero response.

Don’t give them your money. Photos are not at all reflective of what you receive, and customer service doesn’t seem to exist. This would be classed as a major issue under Australian Consumer Law and I can’t help but feel ripped off and taken advantage of.

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Product Appearance Not as advertised
Anh
AnhSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

New damaged sofa delivered on the 26 June - Terrible customer support services

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised

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Avleen M.2 Nov 2021
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Corrina B.
Corrina B.Sydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Damaged product, cant get hold of them, still waiting 4 days later for them to respond to me

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised

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0.0
(1,234)
Charly O.
Charly O.Greater Melbourne (Inner), VIC
  • Verified

Dont Waste Your Time Or Money

published

Terrible customer service! Would not recommend Brosa. I have sent multiple messages them to them with no response other than them resending me old emails from months ago absolutely nothing to do with my issue.

Quality of my bed is beyond poor base looks cheap and nasty and not solid or sturdy at all. Bed was advertised as bed frame instead has a base and separate bed head that doesn’t attach to the bed itself. After paying $1000 for a bed frame you would expect a quality product.

Nothing came with instructions.

Do not recommend! Still waiting on A response from them

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Charly O.
Charly O.

Again still waiting on anyone to respond to me

Charly O.
Charly O.

Still waiting with no response

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Laura
LauraGreater Melbourne (Inner), VIC
  • Verified

Been waiting since November 2020 for my chairs!

published

We purchased chairs at Brosa in November 2020, they were promised in 16 weeks, they extended the delivery date to May without advice, then July now August...again no notice of a changed delivery date!! When I called to see what was going on I got the same response.... keep blaming covid, I think its just a good excuse!! Who waits almost 9 months for furniture?? We are not talking customers made here!! I have had many items from other stores and all have kept to their 3-4 month delivery time table. Be well aware you may not receive your item by the due delivery date and you will not be informed either. Written to CEO several times and not even an apology. BYER BEWARE!!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
  • Verified

Don't Order Anything

published

We received our item last week and it's broken. Sent emails, FB messages and post comments, and rang them 3 times and can only leave a message, Cannot speak to a human. Terrible service. they obviously dont care about you once they have your money

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised

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0.0
(1,234)
Michael
MichaelSydney, NSW
  • 3 reviews
  • 2 likes
  • Verified

Extreme delay. Failed delivery, twice, of damaged items. Argumentative customer service.

published

10 month delay on a 3 month ETA at purchase…….still don’t have the item.

They attempted to deliver the item on two seperate occasions but it was badly damaged each time.

Customer service ignore you after purchase & are argumentative.

Happy to discuss my experience with any interested parties.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Furniture Shops

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Peta Preston
Peta PrestonSouth East Queensland, QLD
  • Verified

Damaged goods

published

After a long wait to get delivery unfortunately when goods arrived they were significantly damaged inside and outside of product. I’m also very disappointed with the overall quality of the product which is very poor

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Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
  • Verified

Brosa stole my money

published

This company did not stock the “Quick Ship” items that were advertised on their website and then have not refunded the purchase when they were unable to deliver. I have been begging for a refund and there is either no response or a response that does not make sense.

I would never buy here again - Avoid

This company has STOLEN my money and simply does not return it. It’s simply not worth the risk.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
jessica
jessicaSydney, NSW
  • 2 reviews
  • 3 likes
  • Verified

Poor customer service

published

I have purchased an entertainment unit and a buffet which were damaged (dented and scratched). I’m trying to get a refund and after 2 emails and a call to the customer service nothing has happened after 2 weeks. I have been promised than an email will be sent and a refund will occur but nothing has been done yet. Return policy is only valid for 3 weeks and no one is responding. Terrible customer service & i would absolutely not recommend Brosa

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
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Questions & Answers

huda a.
huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue
Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.
Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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