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Brosa Furniture

Brosa Furniture

4.3 from 1,754 reviews · View Statistics
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Peter
PeterSydney, NSW
  • 2 reviews
  • 2 likes
  • Verified

Good quality but 6 months to deliver!

published
Product Quality
4/5
Shipping
1/5
Brosa Furniture
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Cyprien A.
Cyprien A.
  • 2 reviews
  • 1 like
  • Verified

I ordered a couple of items from them few years ago

published
Product Quality
2/5
Shipping
1/5
Brosa Furniture
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Disgruntled
DisgruntledSydney
  • 20 reviews
  • 48 likes
  • Verified

Very poor service

published
Shipping
1/5
Incentivised Review No
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Augustus
Augustus
  • 2 reviews
  • Verified

Stylish products, awful quality control and communication

published
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Product Quality
2/5
Shipping
1/5
Incentivised Review No
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Maria
Mariasydney
  • 6 reviews
  • Verified

not so good experience

published
Product Quality
4/5
Shipping
4/5
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Maria, we're sincerely sorry for any inconvenience caused by the lengthy process in this instance. We're glad you received your full refund and we hope you'll give Brosa another try in the future.

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  • Verified

Sinking Sofa

published

My partner and I have had the Drake Modular 3 seater for about a month now after waiting 20 weeks for it. Initially it was great and was like the model one in the showroom, however now it is already sinking at the middle and the chaise. We can almost feel the wooden beams and from the front view, we can see that it is already diagonal from the part we lounge most on compared to other side. Not sure if this is intended or to be expected but this is pretty disappointing as we've only had it for a short amount of time and it is already showing signs of wear. Don't know if I'd recommend Brosa as it seems like their showroom and photos don't really reflect the product you get.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
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Louise
LouiseSydney, NSW
  • 6 reviews
  • Verified

Faulty product, zero service.

published

Bought a sideboard which when it first came out of the box I was delighted with. It looked to be really good quality however once I'd put the legs on and stood it up I saw one of the doors won't close, the hinges weren't attached properly by manufacturer so it just hangs open.
Sent email photos and video to Brosa explaining the issue and 10 days later zero response except an email saying it would take them up to a week to respond.
Thats far below the minimum standard of service I'd expect.
There was also a payment glitch where the money came out of my account but no order confirmation, item still showing in my cart however that got fixed up in a few days.

Product Quality
2/5
Shipping
5/5
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Katie S
Katie SGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like
  • Verified

Delay and no communication

published

We ordered our sofa at the start of April. ETA was July. Each time we checked the order tracker the ETA was pushed out further, however zero communication from Brosa. Last update indicated ETA mid-September. Meanwhile the same sofa on their website still showing 10-12 weeks delivery. Took several emails/calls/online chat to finally get a resolution and received a full refund. Brosa definitely needs to improve on after sales service and communication.

Shipping
1/5
Incentivised Review No
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Kristy S09
Kristy S09Metropolitan Adelaide, SA
  • Verified

Problem after problem with damaged goods

published

I ordered an outdoor setting, corner lounge with coffee table. Delivery of the items took over 2 months. We are really happy with the lounge, however the coffee table came out of the box damaged beyond repair. Arranging return and replacement of the item was a hair-pulling out experience. The return slip was never sent to me, I stayed home for 2 days waiting pick up that couldn't occur. I received no support or returned emails during this time. Then I re-booked the return pick up on my own, and when the replacement arrived it was also damaged. It was a stressful shopping experience to say the least.

Product Quality
2/5
Shipping
1/5
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Justin
JustinSouth East Queensland, QLD
  • Verified

Very poor after sales customer service.

published

Whilst products appear to be of good quality, it's mostly cheap board with a really thin coating of paint. Screws are flimsy, some holes do not align. Products chip very easily with minimum effort, and there is very poor customer follow up to any inquiries on this. I'm still waiting after 2 weeks to hear if I can purchase a replacement part for a cabinet. You will likely notice blemishes on your product when unwrapping because of inconsistent manufacturing. No real difference in qaulity as opposed to Ikea, just trading off the latest on trend fad.

Product Quality
2/5
Shipping
3/5
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Andrea S.
Andrea S.South East Queensland, QLD
  • Verified

Ridiculous wait for delivery

published
Product Quality
3/5
Shipping
1/5
Brosa Furniture
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Ramya
Ramya
  • 5 reviews
  • Verified

Poor quality - Huber side and end tables

published

They must spend all their money on marketing. The Huber Side Table and End Table that I purchased took 22 weeks to arrive. The quality of the parts is poor. One part of the metal legs does not align with the frame and juts out slightly. There are dents and flaws in the metal base. The marble tops came with some slight scratches to them. They look as though I've purchased a second hand product. I wouldn't buy from this place again.

Shipping
3/5
Incentivised Review No
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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Linda
LindaGreater Melbourne (Metropolitan), VIC
  • Verified

Bad experience after purchase

published
Product Quality
2/5
Incentivised Review No
Brosa Furniture
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Debra
DebraSydney, NSW
  • Verified

Bed looks great but assembly is appalling

published

Ordered the Scot bed from Brosa. It came on time and looks nice. Big problem though. The two men who assembled it didn't have a clue how to do it. End product is a bed that is missing bolts, no nuts used at all, head board is wobbly and some of the wrong bolts in the wrong place= substandard, unsafe piece of furniture. My husband is 80 years old and we are sleeping on a mattress on the floor until they can get someone back who hopefully knows what he/she is doing. Customer service very nice but so far no action. Concerned about our safety as well. Be ware.

Product Quality
3/5
Shipping
3/5
Brosa Furniture
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Corinne
CorinneSydney Surrounds, NSW
  • 4 reviews
  • 1 like
  • Verified

Item destroyed in transit -terrible communication

published
Shipping
1/5
Incentivised Review No
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Corinne
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Questions & Answers

SLC
SLCasked

Hi, does Brosa submit fake 5 star reviews in order to bury recent 1 star reviews?

2 answers
Grace
Grace

Sorry, I can’t help you there!

Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Almost A.
Almost A.asked

Hi I'm thinking of buying the broad
Goldie swivel chair, are they comfortable? And how's the quality?

2 answers
Grace
Grace
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Yildiz
Yildizasked

Hi everyone planning on purchasing the baker extendable dining table also Marie dinning chairs & cloves bar stools. As this purchase will be over $5000.00 I would love feed back on products and services prior to ordering. Thank you in advance

2 answers
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
SLC
SLC
See all Brosa Furniture questions

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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