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Brosa Furniture

Brosa Furniture

4.4 from 1,293 reviews · View Statistics

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  • Verified

Pathetic Customer Service and Delivery

published
Incentivised ReviewNo
VERONICA

VERONICASydney, NSW

  • Verified

Terrible Post Purchase service and outcome for faulty products

published
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Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Marina P.

Marina P.

  • 2 reviews
  • 1 like
  • Verified

WORST customer service

published

Poor quality customer service, they made an error on our order and overall a really bad experience. Would never order anything from them again. They have now 'lost' two Palemero armchairs that were due for arrival to our home. How can your company have two seperate chairs going missing from your warehouse? Poor systems in place and even worse customer service. Still waiting on a team member to respond to my missing delivery.

Product Quality
Shipping
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Michael

MichaelSydney, NSW

  • 3 reviews
  • Verified

Extreme delay. Failed delivery, twice, of damaged items. Argumentative customer service.

published

10 month delay on a 3 month ETA at purchase…….still don’t have the item.

They attempted to deliver the item on two seperate occasions but it was badly damaged each time.

Customer service ignore you after purchase & are argumentative.

Happy to discuss my experience with any interested parties.

Product Quality
Shipping
Peta Preston

Peta PrestonSouth East Queensland, QLD

  • Verified

Damaged goods

published

After a long wait to get delivery unfortunately when goods arrived they were significantly damaged inside and outside of product. I’m also very disappointed with the overall quality of the product which is very poor

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Product Quality
Incentivised ReviewNo
sharon h

sharon hSydney, NSW

  • 3 reviews
  • 1 like
  • Verified

Very disappointing

published

Waited almost 8 months for item, and no clue from company about delivery. Disappointed i wasn't warned of wait time

Shipping
Incentivised ReviewNo
Danielle W.

Danielle W.South East Queensland, QLD

  • Verified

Terrible quality and service

published

Ordered the Greta desk and it arrived faulty and was horrible quality after being 6 months delayed. They told me it was going to be another 4 months to receive the new next but when the desk never arrived in their eta I followed up to find out that it was be a further 3 months. Basically I have waited over a year for a desk. Do not order from Brosa

Product Quality
Shipping
  • Verified

Brosa stole my money

published

This company did not stock the “Quick Ship” items that were advertised on their website and then have not refunded the purchase when they were unable to deliver. I have been begging for a refund and there is either no response or a response that does not make sense.

I would never buy here again - Avoid

This company has STOLEN my money and simply does not return it. It’s simply not worth the risk.

Product Quality
Shipping
jessica

jessicaSydney, NSW

  • 2 reviews
  • 1 like
  • Verified

Poor customer service

published

I have purchased an entertainment unit and a buffet which were damaged (dented and scratched). I’m trying to get a refund and after 2 emails and a call to the customer service nothing has happened after 2 weeks. I have been promised than an email will be sent and a refund will occur but nothing has been done yet. Return policy is only valid for 3 weeks and no one is responding. Terrible customer service & i would absolutely not recommend Brosa

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Kristy S09

Kristy S09Metropolitan Adelaide, SA

  • Verified

Problem after problem with damaged goods

published

I ordered an outdoor setting, corner lounge with coffee table. Delivery of the items took over 2 months. We are really happy with the lounge, however the coffee table came out of the box damaged beyond repair. Arranging return and replacement of the item was a hair-pulling out experience. The return slip was never sent to me, I stayed home for 2 days waiting pick up that couldn't occur. I received no support or returned emails during this time. Then I re-booked the return pick up on my own, and when the replacement arrived it was also damaged. It was a stressful shopping experience to say the least.

Product Quality
Shipping
Justin

JustinSouth East Queensland, QLD

  • Verified

Very poor after sales customer service.

published

Whilst products appear to be of good quality, it's mostly cheap board with a really thin coating of paint. Screws are flimsy, some holes do not align. Products chip very easily with minimum effort, and there is very poor customer follow up to any inquiries on this. I'm still waiting after 2 weeks to hear if I can purchase a replacement part for a cabinet. You will likely notice blemishes on your product when unwrapping because of inconsistent manufacturing. No real difference in qaulity as opposed to Ikea, just trading off the latest on trend fad.

Product Quality
Shipping
Andrea S.

Andrea S.South East Queensland, QLD

  • Verified

Ridiculous wait for delivery

published
Product Quality
Shipping
1 comment
Brosa Furniture
Brosa F.Brosa Furniture
Jasmine  Salisbury

Jasmine SalisburyGreater Melbourne (Inner), VIC

  • Verified

Can’t return item

published

Purchased an office chair from this company - turned up on time but had damage and was not what we were after - tried to contact them in all the ways suggested (phone & online) no answer - Don’t bother purchasing from this company

Product Quality
Incentivised ReviewNo
1 comment
Brosa Furniture
Brosa F.Brosa Furniture
Disappointed Customer

Disappointed CustomerGreater Melbourne (Outer), VIC

  • Verified

Very poor service experience

published
Product Quality
Shipping
2 comments
Brosa Furniture
Brosa F.Brosa Furniture

Emails to support dint help, I did manage to talk to another representative yesterday after a month of follow ups, somebody atleast took ownership of the problem. Hopefully, they dont disappoint me again.

Sherin

SherinGreater Melbourne (Inner), VIC

  • Verified

Really bad experience .

published

Waited for 5 months after ordering and paying upfront for the Theron day bed. 6 am on the morning of delivery they text to say can't locate item in warehouse. Then delivery arrives and I receive a blue bed, grey cushions and no legs.12 days on called customer care few times they say I have to wait another 21 weeks for the blue cushions but nothing had happened and I am still waiting on the legs to arrive. Full item still hasn't arrived. They keep sending me text regarding something arriving today - I don't know if anything would.

Product Quality
Incentivised ReviewNo
3 comments
Brosa Furniture
Brosa F.Brosa Furniture
Sherin
Sherin

Yes the fact is nothing has been done by Brosa to either organise the return of the useless junk that's now occupying my lounge room or to give my money back. You guys have kept my money since 'Sept 2020.

Sherin
Sherin
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Questions & Answers

huda a.

huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue

Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.

Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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