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Brosa Furniture

Brosa Furniture

4.4 from 1,529 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Angie
AngieSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Great service , great product!

published

I bought a Brosa winged-back chair for my son when he moved into his new home. As the home was still being renovated I needed the chair held until a certain date. For Brosa that was not a problem. They held it until I wanted it delivered and delivered it in a timely and efficient manner . The quality of the piece is outstanding and the price was excellent. I cannot recommend this company strongly enough.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Mark H
Mark HSouthwest, VIC
  • Verified

Premium quality bar stools

published

Saw these stools online while looking for stools to upgrade our home bar room.
They looked really nice in the photos and we weren’t disappointed when they arrived, they have a real premium feel about them.
There is some minor assembly required however the online instructions make it quite easy to follow.
All our visitors comment on how nice and comfortable they are.
They were quite reasonably priced for a stool of this quality and The whole purchase and delivery process was smooth and hassle free.
I highly recommend Brosa and would definitely consider purchasing from them again.

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Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Other Furniture Shops

 
 

0.0
(1,234)
Natalie H.
Natalie H.Greater Melbourne (Metropolitan), VIC
  • Verified

Very happy customer

published

Your delivery team were INCREDIBLE. So polite, on time, set everything up, took boxes away and asked for a vacuum to clean up afterwards. I never take the time to complete these but took the time today to acknowledge these guys, Thanks

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Shell B
Shell B
  • 2 reviews
  • Verified

False advertising

published

I ordered an item that was in stock,ready to ship in 1 - 2 business days, I received and email with my tax invoice and the delivery date had changed to delivery between 12-26 December.

I called customer service (couldn’t really call it customer service) to query and was told not the eta of mid to late December was correct, they refused to listen to me and just kept speaking over the top of me. Asked to speak to a manager however they are not available.

Reading other reviews it seems this is a common occurrence with Brosa, false advertising and zero customer service.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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  • Verified

Love the look and comfort

published

Bought the sofa and ottoman online. Terrific support from the stylists helped with my decision and I couldn't be happier. Decided to also order matching Kitchen stools which are equally lovely.

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Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Kennis C.
Kennis C.Greater Melbourne (Metropolitan), VIC
  • Verified

Love my new couch!!

published

Beautiful design and quality but not costing your arms and legs. The delivery and assemble services are excellent as well. Thank you!!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Tracie
TracieSouth West, WA
  • 2 reviews
  • 2 likes
  • Verified

Customer service is horrible

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

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Rhonda
RhondaSouthwest, VIC
  • 2 reviews
  • Verified

Extremely happy with this online experience

published

Good quality products. Great follow up with material and color swatches mailed out for visual and color matching. Easy website to use. I went for the white glove experience where the delivery included putting my bed together and taking the packaging away. Excellent service and staff.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Other Furniture Shops

 
 

0.0
(1,234)
  • Verified

Great furniture at affordable prices.

published

Brosa were very easy to deal with and kept me informed of delays in shipping due to Covid. Their products are made well and are affordable.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Furniture Shops

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Samlani
SamlaniGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Amazing service from start to finish and products as advertised

published

Amazing experience from beginning to end. I ordered fabric samples which arrived promptly and ended up being exact match to the products i ordered (swivel chair in boucle and Palermo sofa).
The online chat sales staff was very helpful giving me more information about products, delivery options and even sent a video of the sofa to help me decide. The delivery drivers were also amazing, patient in navigating the large box on my staircase.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Megan
MeganSouth East Queensland, QLD
  • Verified

Love Our Bed!!!! From start to finish it was great. I will definitely be buying from this company again.

published

Website was so easy to use. The product was exactly as ordered and the put together service was well worth it!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Other Furniture Shops

 
 

0.0
(1,234)
Leanne
LeanneSydney, NSW
  • Verified

Waited 7 months to receive a lounge missing the main component

published

I wish I'd read the reviews before purchasing. Waiting 7 months to receive a 1 seater lounge (should be 3 seater) as the main component is missing. Just appalling service post-sale. Will move the earth to get you to buy and then send emails delaying delivery. Will never shop here again.

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Furniture Shops

Find out how Brosa Furniture compares to other Furniture Shops

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Tracie
TracieSouth West, WA
  • 2 reviews
  • 2 likes
  • Verified

Worst Customer Service

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Tina D.
Tina D.Greater Melbourne (Outer), VIC
  • Verified

Armchair is perfect for my library room

published

Beautiful product! I found Brosa on Instagram and fell in love with their products. Ended up ordering the textured armchair for my library in my home! It's perfect and was so easy to put together!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Moira W.
Moira W.Metropolitan Adelaide, SA
  • 2 reviews
  • Verified

Great quality

published

I ordered the Scott Tallboy set of drawers and they look wonderful, very sturdy, practical and my daughter assembled the kit for me. I couldn't be happier. It was so easy shopping online, with excellent descriptions and dimensions, and the delivery process and notifications proved to be excellent.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Questions & Answers

huda a.
huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue
Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.
Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
See all Brosa Furniture questions

Get an answer from our members and Brosa Furniture representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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