Reviewer Photos & Videos
Pilling is to be expected
Bought several couches which started to pill within weeks of receipt. I have contacted brosa and they told me they expect pilling as the fabric is natural. Anyone who works in fabric manufacturing knows that pilling is a fault and is avoidable when good quality fabric is used. Being told you need to depill furniture you’ve spent thousands of dollars on is unacceptable. My brand new lounges look old and worn. I’m pretty annoyed.
Received the ottoman yesterday
The other pieces have been delivered approximately 8 months ago
Contacted brosa they said sunlight would have caused this
Don’t all rooms have sunlight????
Quality is terrible save your money!!!!!!!!
Dreadful hard sofa
I went into the store 3 times without finding any assistance or product I was looking for that I had seen online. Went online & asked for information, never received information. I called the warehouse and asked for information and was told I would receive information via email but never received the email. Purchased the sofa I saw online then booked delivery which was to take two weeks, & informed I would receive delivery update and for me NOT to call them. Day of booked delivery I had not heard anything from them via email or phone. I called ...their delivery "department" & asked about my order, the person I spoke to asked if the number I was calling from was my number? I confirmed it was, the person I spoke to could not find my number in their system, I gave the person my order number, they found my order & told me the delivery would be coming today, I asked to be contacted an hour before delivery as I was at work & needed an hour to get back to my property, I was assured this would happen. I never received a phone call or email. The following day I received an email saying the delivery had come but I was not home and need to book another delivery. I then went back to my original order & found the phone number I had supplied was incorrect by one digit. I then sent an email explaining the issue with the correct digit & booked another delivery which again was to take 2 weeks. On the day of delivery, I receive a text saying the delivery was on its way, I sent a text back saying I am an hour away, I immediately received another text saying they were at my front door, and then immediately a phone call, they had not received the information that I was working and needed an hours notice and they would come back later in the day with an expected time. When they did turn up they couldn't get the sofa through the front door & had to climb over the back fence via my neighbor's house, I give kudos to the contracted delivery men as they persisted in their job & did it well. As for the company Brosa, they are the most inefficient impersonal company I have ever dealt with. The sofa is hard, uncomfortable & an elephant in the room that no one wants to sit on, after waiting 4 weeks and then watching the delivery contractors struggle with the dangerous job of lifting it over a fence I am stuck with something I despise. Furthermore, there was zero communication via email or their site.
Okay if you're patient enough to wait 4 months for delivery. Made in China not Australia.
We went to the Brosa showroom to check out the gaslift double beds and the floor staff were genuinely friendly and helpful. Was advised that the wait time would be about 4months(!) for the bed. Okay - we still ordered online the same day anyway. Note: Despite the Brosa staff clearly explaining to us that 'the beds are made in regional Victoria' they are not - they are actually Made In China. After waiting the expected ~4months the bed was finally ready for delivery - was messaged to expect a delivery 'link' to be sent to my phone on delivery d...ay detailing the delivery details/time but received nothing. I messaged and rang Claire at Brosa delivery section many times (9?) that day for the details but to no avail - only a repeatedly busy answering machine to which I left a message many times. (She never called back - ever) Bed arrived at the very end of the day anyway - delivered by 2 friendly delivery guys. Bed assembly was fairly easy but there were no instructions supplied - only a link to instructions which then have to be printed out! Weird. The 3 cross pieces of the bed base had developed a film of mildew during the long transit so I had to clean and repaint them myself. Giving a 3.5/5
I purchased the Frank TV unit 2 months ago. This company sent me the wrong assembly parts (incorrect screws), and have failed to correct the problem despite 5 emails and 3 phone conversations. The furniture I purchased is sitting in my hallway, unable to be assembled - and from what I gather, they can’t get it together to send the correct custom screws. This company, in my estimation, is amateur and poorly managed.
Awful Service - Nice Furniture
Purchased 2 Wingchairs and I was told 2-3 days delivery. 1 week later I receive a text saying one of the chairs is missing in transit and the other is 2 weeks away. It is now 5 weeks later, and I still only have 1 chair. I have emailed and called over 10 times and get no response. I will never be purchasing from you again.
WORST customer service
Poor quality customer service, they made an error on our order and overall a really bad experience. Would never order anything from them again. They have now 'lost' two Palemero armchairs that were due for arrival to our home. How can your company have two seperate chairs going missing from your warehouse? Poor systems in place and even worse customer service. Still waiting on a team member to respond to my missing delivery.
Waited almost 8 months for item, and no clue from company about delivery. Disappointed i wasn't warned of wait time
Very poor after sales customer service.
Whilst products appear to be of good quality, it's mostly cheap board with a really thin coating of paint. Screws are flimsy, some holes do not align. Products chip very easily with minimum effort, and there is very poor customer follow up to any inquiries on this. I'm still waiting after 2 weeks to hear if I can purchase a replacement part for a cabinet. You will likely notice blemishes on your product when unwrapping because of inconsistent manufacturing. No real difference in qaulity as opposed to Ikea, just trading off the latest on trend fad.
Ridiculous wait for delivery
Ordered the Frank 2 seater lounge in blue, matching armchair and ottoman in September 2020. Lounge was delivered in October, and is a nice product to look at but not comfortable to sit on, there is not much cushioning on the seat, making it quite hard to sit on. The chair was delivered in February and is similar to the lounge in terms of comfort. Seven months on, I am still waiting for the ottoman. Apparently it may be delivered in May 2021. Overall, products are stylish, not comfortable to sit on and take many months to be delivered. Brosa has...emailed out a message from their CEO twice now to apologize for the delay, blaming it on COVID and industrial action at the ports in Australia. I can only assume that this means that numerous customers are affected by this extreme delay in delivery times.
A very slow experience
The ordering was fine and we were advised there may be a delay
Ordered and paid end of November Delivered end of March
Our order sat two weeks in the warehouse with the consignee some other name in Adelaide
I did the hard work to get it sorted out and refunded 10% of the purchase price with an apology
Two weeks later still nothing had happened and still the wrong consingee name
DHL the delivery company were absolutely no help whatsoever in sorting it out
Customer service staff did not return phone calls and I was left to sort out the company’s mess up
I bought 2 Dianna Armchair & they're very pretty , love the color.Experience online was much better , Instore experience was definitely unpleasant . Sales consultant wasn’t happy or not to be in mood to sell us , she rushed us to get us out - very unfriendly. Good I had seen product online, so there wasn’t much to seek her support, apart from billing and I had to buy the same chair/color & table as it was beautiful as it also went well with our contemporary theme in our new home. When the delivery team delivered, assembled - they did a perfect...job. I wouldn’t buy same chair again thought it’s pretty as it's not so comfortable to be seated for long. Also, delivery process wasn’t great , Sales consultant said someone will call to book which never happened, I had to follow-up.If I were to buy again , I'll buy onlune and visit store to get a feel of the funiture , otherwise sales team like not to be disturbed,
Unacceptable experience - in the morning of ETA, informed my ordered item is discontinued and no longer available
I purchased a coffee table and a dining set, paid all up front. Sales staff promised they will arrive only 3 weeks time but Brosa kept delaying ETA and nothing has been delivered after 9 weeks. Finally received a confirmation of the delivery date on the 9th of March, but the night before, informed that 2 items are tagged as "LOST". I have no idea if I will receive anything tomorrow or wait even longer until ALL items are ready for delivery. No further explanation was given so far.
UPDATE on 9 MAR
This morning I was i...nformed that the colour of the chairs I have ordered is DISCONTIUNED. Waited for 9 weeks and found they are no longer available. Different colour is available and arranged to be delivered tomorrow but it is not the issue. Furniture is not something I purchase everyday. I spent fair bit time for researching the products, visiting the showroom, and money to get something I really like. Even the EAT was delayed so much, I was still looking forward to receiving them. but now, Brosa is just a reminder of this terrible experience.
Great Value, Horrible Experience.
I purchased a John 3 seater couch, paid up front and accepted the 12 to 14 week lead time. It arrived today, one day short of 26 weeks. I was offered to select delivery date and time two weeks in advance, they changed that PM before the scheduled next morning, reluctantly agreed between 3 and 6 PM, arrived at 1.30 PM. Huge box left behind. Great unit for the office and a good price - would pay more for same product next time from another supplier - we had a game with our customers called sit in the invisible couch. Great business model with my cash for six months while I waited and waited.
Great sofa but uncomfortable bed
Good look, price, sofa and opening but I'll need toput double padding for comfortable adult sleep- two crosswise hard bits
Questions & Answers
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to firstname.lastname@example.org with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
Get an answer from our members and Brosa Furniture representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.