Reviewer Photos & Videos
Pathetic Customer Service and Delivery
I placed an order 13 Dec 2020. Was promised delivery between 10 May to 15th May. Then it was re-scheduled to Late May , then 1st week of june (as per tracker), then got a email message from Brosa on 8th June to book the delivery. I booked for 10th June, early morning at 6:09am got the message that "Our team is not able to locate your item in the warehouse". All this while there has been no communication from them to advise or acknowledge that there are delays etc. I have been chasing them and everytime you call, there is a wait for 15-20 minute...s or to call them back later. I don't know about the product as this my first time ordering with Brosa. I generally don't post negative reviews but this time I thought it is warranted to let others know.
Terrible Post Purchase service and outcome for faulty products
Appalled at the post purchase service. I received my 2 x Kipling coffee tables. Issue 1: they both have this strange reflective glare when the lights are on. I've never seen this on tempered glass or glass in general.
Issue 2. One of the tables has a defect - some particle is embedded into the glass making it slightly bubble up. This would have occurred when the glass top was manufactured. The delay in replies has been unlike anything I've experienced and not once have they taken the initiative to pick up the phone and call to discuss the situa...
WORST customer service
Poor quality customer service, they made an error on our order and overall a really bad experience. Would never order anything from them again. They have now 'lost' two Palemero armchairs that were due for arrival to our home. How can your company have two seperate chairs going missing from your warehouse? Poor systems in place and even worse customer service. Still waiting on a team member to respond to my missing delivery.
Extreme delay. Failed delivery, twice, of damaged items. Argumentative customer service.
10 month delay on a 3 month ETA at purchase…….still don’t have the item.
They attempted to deliver the item on two seperate occasions but it was badly damaged each time.
Customer service ignore you after purchase & are argumentative.
Happy to discuss my experience with any interested parties.
After a long wait to get delivery unfortunately when goods arrived they were significantly damaged inside and outside of product. I’m also very disappointed with the overall quality of the product which is very poor
Waited almost 8 months for item, and no clue from company about delivery. Disappointed i wasn't warned of wait time
Terrible quality and service
Ordered the Greta desk and it arrived faulty and was horrible quality after being 6 months delayed. They told me it was going to be another 4 months to receive the new next but when the desk never arrived in their eta I followed up to find out that it was be a further 3 months. Basically I have waited over a year for a desk. Do not order from Brosa
Brosa stole my money
This company did not stock the “Quick Ship” items that were advertised on their website and then have not refunded the purchase when they were unable to deliver. I have been begging for a refund and there is either no response or a response that does not make sense.
I would never buy here again - Avoid
This company has STOLEN my money and simply does not return it. It’s simply not worth the risk.
Poor customer service
I have purchased an entertainment unit and a buffet which were damaged (dented and scratched). I’m trying to get a refund and after 2 emails and a call to the customer service nothing has happened after 2 weeks. I have been promised than an email will be sent and a refund will occur but nothing has been done yet. Return policy is only valid for 3 weeks and no one is responding. Terrible customer service & i would absolutely not recommend Brosa
Problem after problem with damaged goods
I ordered an outdoor setting, corner lounge with coffee table. Delivery of the items took over 2 months. We are really happy with the lounge, however the coffee table came out of the box damaged beyond repair. Arranging return and replacement of the item was a hair-pulling out experience. The return slip was never sent to me, I stayed home for 2 days waiting pick up that couldn't occur. I received no support or returned emails during this time. Then I re-booked the return pick up on my own, and when the replacement arrived it was also damaged. It was a stressful shopping experience to say the least.
Very poor after sales customer service.
Whilst products appear to be of good quality, it's mostly cheap board with a really thin coating of paint. Screws are flimsy, some holes do not align. Products chip very easily with minimum effort, and there is very poor customer follow up to any inquiries on this. I'm still waiting after 2 weeks to hear if I can purchase a replacement part for a cabinet. You will likely notice blemishes on your product when unwrapping because of inconsistent manufacturing. No real difference in qaulity as opposed to Ikea, just trading off the latest on trend fad.
Brosa provided great service from purchase to delivery. I found the web chat was the best way to contact them when we needed to make changes to our order. They were responsive and helpful. We bought a few sets of the Ingrid dining chairs which were well packaged, easy to build and of good quality for the price, plus look fantastic! Only suggestion for improvement would be to provide plugs to cover the screw holes for a neater finish, but great looking and comfortable nevertheless.
Ridiculous wait for delivery
Ordered the Frank 2 seater lounge in blue, matching armchair and ottoman in September 2020. Lounge was delivered in October, and is a nice product to look at but not comfortable to sit on, there is not much cushioning on the seat, making it quite hard to sit on. The chair was delivered in February and is similar to the lounge in terms of comfort. Seven months on, I am still waiting for the ottoman. Apparently it may be delivered in May 2021. Overall, products are stylish, not comfortable to sit on and take many months to be delivered. Brosa has...emailed out a message from their CEO twice now to apologize for the delay, blaming it on COVID and industrial action at the ports in Australia. I can only assume that this means that numerous customers are affected by this extreme delay in delivery times.
Can’t return item
Purchased an office chair from this company - turned up on time but had damage and was not what we were after - tried to contact them in all the ways suggested (phone & online) no answer - Don’t bother purchasing from this company
Very poor service experience
Purchased Meggs Sideboard in December, promised a 5 week delivery, took about 10 weeks plus 2 week delivery schedule. It turned out to be faulty with a crack.
2nd try, after a couple of followups it was replaced in Feb with another piece with damages and poor quality compared to the first one.
Third time lucky?? Not yet..
Its been almost 4 weeks, raising this issue with customer service and not even one email or response from Brosa. Have sent about 10 emails, submitted feedback on bad follow to CoFounder with still no luck.
- Poor customer service
- product quality
- no quality check...
Questions & Answers
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to email@example.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
Get an answer from our members and Brosa Furniture representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.