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Brosa Furniture

Brosa Furniture

4.4 from 1,529 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Beth
Beth
  • 3 reviews
  • 1 like
  • Verified

Great customer service. Can’t fault their Professionalism.

published

Loved the free service with interior decorator. Customer service was gold standard! Love our furniture! Delivery was so easy and furniture put together for us.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Lynsey
Lynsey
  • 3 reviews
  • 1 like
  • Verified

Lovely bed and matching furniture

published

The velvet bed frame is lovely to the touch, the matching ottoman adds just the right touch and feels well made. One wish is the headboard sloped for comfort sitting up but good delivery and well made slats.

Product Quality
4/5
Shipping
5/5

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0.0
(1,234)
Angie
AngieSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Great service , great product!

published

I bought a Brosa winged-back chair for my son when he moved into his new home. As the home was still being renovated I needed the chair held until a certain date. For Brosa that was not a problem. They held it until I wanted it delivered and delivered it in a timely and efficient manner . The quality of the piece is outstanding and the price was excellent. I cannot recommend this company strongly enough.

Product Quality
5/5
Shipping
5/5
Mark H
Mark HSouthwest, VIC
  • Verified

Premium quality bar stools

published

Saw these stools online while looking for stools to upgrade our home bar room.
They looked really nice in the photos and we weren’t disappointed when they arrived, they have a real premium feel about them.
There is some minor assembly required however the online instructions make it quite easy to follow.
All our visitors comment on how nice and comfortable they are.
They were quite reasonably priced for a stool of this quality and The whole purchase and delivery process was smooth and hassle free.
I highly recommend Brosa and would definitely consider purchasing from them again.

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Product Quality
5/5
Shipping
5/5
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Natalie H.
Natalie H.Greater Melbourne (Metropolitan), VIC
  • Verified

Very happy customer

published

Your delivery team were INCREDIBLE. So polite, on time, set everything up, took boxes away and asked for a vacuum to clean up afterwards. I never take the time to complete these but took the time today to acknowledge these guys, Thanks

Product Quality
5/5
Shipping
5/5
Tatira
TatiraGreater Melbourne (Outer), VIC
  • 3 reviews
  • 7 likes
  • Verified

Perfect for my lounge space

published

The service I received from the Brosa team was above and beyond what I expected. I purchased my occasional chairs during the looong lockdown in Victoria but the friendly staff at a Brosa made it all so easy and worth the wait.

Product Quality
5/5
Shipping
5/5
Shell B
Shell B
  • 2 reviews
  • Verified

False advertising

published

I ordered an item that was in stock,ready to ship in 1 - 2 business days, I received and email with my tax invoice and the delivery date had changed to delivery between 12-26 December.

I called customer service (couldn’t really call it customer service) to query and was told not the eta of mid to late December was correct, they refused to listen to me and just kept speaking over the top of me. Asked to speak to a manager however they are not available.

Reading other reviews it seems this is a common occurrence with Brosa, false advertising and zero customer service.

Incentivised Review No
Return Claim MadeNo

Related Articles

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Avleen M.2 Nov 2021
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  • Verified

Love the look and comfort

published

Bought the sofa and ottoman online. Terrific support from the stylists helped with my decision and I couldn't be happier. Decided to also order matching Kitchen stools which are equally lovely.

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Product Quality
5/5
Shipping
4/5

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(1,234)
Maria
Mariasydney
  • 6 reviews
  • Verified

Absolutely shocking experience

published
Product Quality
3/5
Shipping
4/5
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Kennis C.
Kennis C.Greater Melbourne (Metropolitan), VIC
  • Verified

Love my new couch!!

published

Beautiful design and quality but not costing your arms and legs. The delivery and assemble services are excellent as well. Thank you!!

Product Quality
4/5
Shipping
5/5
  • Verified

Unreliable

published
Incentivised Review No

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Tracie
TracieSouth West, WA
  • 2 reviews
  • 2 likes
  • Verified

Customer service is horrible

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Rhonda
RhondaSouthwest, VIC
  • 2 reviews
  • Verified

Extremely happy with this online experience

published

Good quality products. Great follow up with material and color swatches mailed out for visual and color matching. Easy website to use. I went for the white glove experience where the delivery included putting my bed together and taking the packaging away. Excellent service and staff.

Product Quality
5/5
Shipping
5/5
  • Verified

Great furniture at affordable prices.

published

Brosa were very easy to deal with and kept me informed of delays in shipping due to Covid. Their products are made well and are affordable.

Product Quality
5/5
Shipping
5/5
Samlani
SamlaniGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Amazing service from start to finish and products as advertised

published

Amazing experience from beginning to end. I ordered fabric samples which arrived promptly and ended up being exact match to the products i ordered (swivel chair in boucle and Palermo sofa).
The online chat sales staff was very helpful giving me more information about products, delivery options and even sent a video of the sofa to help me decide. The delivery drivers were also amazing, patient in navigating the large box on my staircase.

Product Quality
5/5
Shipping
5/5
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Questions & Answers

huda a.
huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue
Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.
Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
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Get an answer from our members and Brosa Furniture representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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