Reviewer Photos & Videos
I love that you can book a date to your convenience! My experience with Brosa was prompt & would recommend to others!
Love it, love it, love it!
Purchased online, website easy to navigate. Quick response if you have a question about a product.
Quality of the furniture we have received so far has been fantastic.
Minimal assembly required & super easy to do.
Very satisfied. Will & have purchased more from store.
My recliner seat's are to die for.
The furniture I purchased was of the best quality
The workmanship was 100% perfect. Brosa has quite a lot of products you can choose from
I had my furniture assembled by Brosa they did a wonderful job. Thank you Brosa
Always good service and quality
Online purchasing at its best! Good quality products, excellent price and great service. My chairs are beautiful, legs were easy to assemble.
Will be back for more!
Our new couches are super comfy and so nice to look at, everyone asks about them.
The team were great to communicate with and to organise delivery.
Stunning furniture, great quality
The furniture from Brosa is of such high quality and craftsmanship, it’s hard to believe how reasonable the prices are. We are always getting comments on our Thomas TV unit and we love the beautiful addition it has made to our home. The service from Brosa has also been exceptional…there were unexpected, but unavoidable delays and the communication and compensation from Brosa was unprompted and more than generous. I would absolutely but their products again.
Gorgeous product! Excellent service!
I was super happy with the 2 bedside tables we ordered. It is made of solid wood and considering this the price is really reasonable. Loved the fact that you get updates at every stage of the process. You can also select a convenient delivery time and delivery was on time. I will definitely use Brosa again.
Fast service and great quality
We are really happy with our TV cabinet. The product is great quality and comes assembled. Online ordering was easy and seamless.
Beautiful ,Stylish, Australian made furniture ....What's not to love!
I enjoyed shopping online for my new couches. I had the guidance and expertise of a professional Stylist to guide me along.
When my couches arrived the white glove service was punctual, professional and courteous. I didn't lift a finger.
Thanks Brosa, I will be visiting you again for mu new bedroom suite in the near future .
Superb quality tv unit.
I've always been super satisfied with all of Brosa's fantastic products. This TV unit was no exception. It was easy to put together (just add legs), and the quality of the cabinet is 5 stars. It sits our 75inch tv perfectly.
Quality and Style
I have now purchased 6 large furniture pieces and each has been excellent quality. Delivery has been very good and products are well packet. Very impressed with the range as well.
Extremely Poor After Sales Communication & Delivery
Purchasing our items was a pleasant experience but that’s where it stops. Delivery communication is incredibly poor and receiving accurate, timely and honest information regarding the delivery of the items is appalling. Our delivery was scheduled and confirmed however one hour into our four hour delivery window we were told the items we in fact not in their possession. We received no follow up communication and have made numerous calls the support team. We were guaranteed a return phone call from the delivery coordinator which we never received..., and any requests to speak with a manager fell on deaf ears. We are yet to receive our items and I’m beginning to think we may be better off cancelling the order altogether. It has been a very unpleasant experience.
Sent the wrong parts. Couch was supposed to be delivered in 10 days. Came two months later with the wrong legs. Now it’s a month later and still no legs. Support doesn’t help at all and just say “we have contacted our suppliers”. So three months later I don’t have a couch but you can still order it online to be delivered to your house in 10 days? This is a giant scam.
‘Martin’ Large Sideboard
Great product and excellent quality! And so much space
Looks much better than the photos
Very carefully packed! Thank you!
Beautiful lounge, beautiful customer experience.
The user experience of the Brosa website was exceptional. I was able to navigate, sort and scroll with ease. Their products are just unique enough to elevate your home without being too ostentatious and wild. The quality of the piece is of high standard. The delivery company they contract was wonderful. Delivery conditions were clearly findable so I was aware how this piece would be delivered into my home. I was very pleased and have given this a 5 start experience.
Questions & Answers
I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.
Has anyone purchased the Brosa Sondra Sofa Bed?
Lots of complaints regarding your delivery service. Have these been addressed? I'm hesitant to purchase anything from you because of these complaints.
I can honestly say Brosa is a brilliant company they addressed some of the issues I had with the delivery company & the last 4 items were on time & intact not a mark on the box it did make me hesitant...to keep purchasing as the first few unbelievably the box looked like a dogs breakfast but the furniture not a mark on it I took photos & let Brosa know they were great offered compensation but I thought no need as furniture was fine but just so they know how I received it so I then bought lots more furniture as I needed to fill a new home so I will continue to purchase as their furniture looks fantastic & is comfortable Zac
My experience has been shocking. I literally got an email today saying they were passing my issue onto a third party customer service team!!! This is after waiting nearly 3 months beyond the promised ...delivery date. I think that says it all about how much they care about resolving issues (i.e. they don't!).
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