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Damaged goods delivered.
Shipping was extended a few times due to covid.. which I understand however after 3 months of waiting my order arrived damaged. See photos
What a horrid company. Zero Stars
I ordered a Mia lamp table at the start of January, with the website saying that it was en route to Brosa and would leave the warehouse in 1-2 weeks. As I needed this by the start of February, I ordered it from this company and not another that stocks the same item (although the $49 shipping for a tiny table is ridiculous!). Then I get an email saying it would reach my home between Feb 13 and Feb 27. What?! I was so annoyed!
And today that date range has been changed from between Feb 23 and March 9! I contacted the company via LiveChat, as yo...u cant talk to someone... and [Name Removed] was just rude. I ended up cancelling the order, because the company was (incorrectly) blaming Covid19 and aback-log at the ports... even though this is an Australian-made item (according to them). They also couldn't guarantee that it would be here by March 9...there might be more "delays". To add insult to injury, they wanted to sit on my money for another 10 working days. Isn't it funny how companies can charge you instantly, but take weeks to refund you! Rest assured, I will NEVER shop at Brosa again, and will advise everyone I know to avoid it like the plague.
Bad experience after purchase
1. We had a good experience in the showroom, very helpful consultant.
2. Happy with range of products and ordered the Austin Full Sleeper Modular Sofa with Storage (Dark Gull Grey) and confirmed delivery.
3. Initially very disappointed with the product and this is why. On Friday 5 Feb, I received a text saying the confirmed delivery on Saturday 6 Feb was now not possible and to contact them to arrange another day after the 11 Feb. This was not acceptable as we had sold our older coach, so I called and explained this. Ok, so now we were re-en...stated for Saturday delivery. The team delivered and left, on opening the box, we discovered the base of sofa was damaged. Called again and after much explaining and stating this must be collected immediately, another team did come and get it. Now we have no coach. More calling to have a replacement delivered. The replacement sofa was delivered today Wednesday 10 Feb. Instead of being coachless for 1 day, we were coachless for 5 days. Happy with the replacement product, but very disappointed to received a damaged product and the inconveniences. 4. Product was easy to assemble.
Delivery customer service appalling
Ordered $2.5k of sofa and coffee table the customer service in the delivery side was so bad i canceled my order, if the service is this bad before i receive my product i would be very wary of after sales service
I cannot rate the quality as i canceled before i received the products
After waiting over 5 months for the delivery of my bed that was supposed to take 7-8 weeks it arrived with no legs. Very disappointing!
Can I give a negative start?
Items supplied 23 weeks after ordering - that's fine I understand Covid held up with manufacturers. It looks like I was sent someone's second hand items. There is dirt, pen marks, water marks and the stitching isn't even complete. Its been a week and their customer service team have only just contacted me now. NEVER BUY FROM THEM. Their customer service team are rude and arrogant. They are still investigating if I can get a refund on this item!!!
Our Perfect Chair
Having spent hours n days online looking for a perfect occasional chair for a newly refurbished room we came across Brosa Furniture. Don't waste your time looking elsewhere! Product quality was excellent, delivery was as promised and prompt. But best of all products come fully assembled!! We will definitely use Brosa again!
Bed looks great but assembly is appalling
Ordered the Scot bed from Brosa. It came on time and looks nice. Big problem though. The two men who assembled it didn't have a clue how to do it. End product is a bed that is missing bolts, no nuts used at all, head board is wobbly and some of the wrong bolts in the wrong place= substandard, unsafe piece of furniture. My husband is 80 years old and we are sleeping on a mattress on the floor until they can get someone back who hopefully knows what he/she is doing. Customer service very nice but so far no action. Concerned about our safety as well. Be ware.
Don't waist your time with Brosa, Save yourself the headache!
Ordered in August 2020, Estimated delivery was 3mths which turned into 6mths. I am not an unreasonable person I understand covid delayed things... didn't complain or contact for 6mths. In the day of delivery told 2 of the ten dining chairs ordered cannot be found and won't be delivered on the day. Called can't get through left many messages and emails still no contact or update on the 2 missing chairs. Useless, unprofessional and a total waste of time! Wish I had spent my money elsewhere.
Order here if you like long delivery times!!
I ordered an accent chair back in august 2020. Should of been delivered by Xmas but kept delaying the delivery times. Now they have advised me it won’t be here till April. I can’t believe how long it is taking. Should of shopped elsewhere. Never will order from Brosa again.
Don't do it
Just don't bother ordering anything that needs to be made. 8 weeks tuned into 21 weeks and when my order finally arrived last week a leg on the Frank chest of drawers was the incorrect piece and couldn't be used. I'm now told i have to wait 13 weeks for a small leg that screws in so my order is complete. 13 weeks!! Could this not be flown in guys considering it's your mistake. Its come and collect the goods, give me a full refund and close your doors.
Another company who make promises they can't deliver
So disappointed. Before I purchased through Brosa, I expressed my frustration with another company (who I did not name), who lied about their delivery estimates and stock availability. I did not want to be mucked around again. I had already waited months from the previous company.
Brosa customer service assured me I would be waiting a maximum 3 weeks to receive the item. So I went ahead and purchased through Brosa.
Surprise surprise - they also over promised and under delivered! Now I am expected to wait months again.
Why do companies think i...
Terrible quality and misleading info on delivery time - will never buy anything from Brosa again...
Never thought I would write this review on a brand I used to like. I've ordered this Greta Entertainment Unit in White back in early Nov this year and only receive the item today - the last day of 2020... despite the 3-4 weeks estimate despatch time from its website... Now on to the quality... dear lord... do I really need to say anymore than all the photos attached? Not one corner of this item has no problem... And it's dirty . I have never encountered such bad quality piece of furniture ever... Should've ordered something from Ikea. It's such a shame that a brand used to be good now is in my blacklist...
Prices are reasonable as items come with missing parts.
Prices are reasonable as items come with missing parts. We have waited 5 months for an order that said 4 weeks when ordered and we are literally sleeping on the floor and they can’t tell us when the parts will arrive. They can’t even get organised to send the parts as we have had lots of people contacting us about the issue. When you spend thousands on new furniture you expect to not sleep on the floor.
Never use this company
Ordered two chairs in the ready to ship tab for pre Xmas delivery. As a Xmas gift.
Less than 12 hours later the shipping date is..... six months later. Don’t be fooled. Don’t use this company. They publish inaccurate info to get you in, and rely on complacency to keep your order.
Terrible service and uncomfortable product!
I bought a sofa bed from Brosa and it said on the website it's "comfort" level was snug. It's the hardest thing I've ever sat on let alone slept on. The delivery was late as well.
Returning it was a nightmare. They wouldn't organise a pickup till I chased them a bunch of times. They then didn't come to pick it up and I had to chase again to get them to come. The only way I got anything sorted was by complaining to one of the founders.
Furniture “lost” disgraceful customer service
Ordered furniture 9 weeks ago & still no delivery. Contacted freight company several times with little to no success. Received email from BROSA saying freight company have “lost” furniture & my order updated to delivery in 2021 (a further month away). No phone contact from BROSA, disgraceful customer service & no product delivered.
Will never order here again!
Will never order here again, beside from the fact there products are tiny in scale (small built) their delivery times are unacceptable. Order in June, will receive in December. Don't bother, go someone better! Simple!
Great price and quality f furniture, loved being able to select delivery date, the notifications right up to when the driver was outside your door was amazing and cost of delivery was so reasonable. One draw back is Customer Service department, had to leave message and its hard to speak to someone on the spot if you need.
Amazing quality Mila sofa
The quality of the sofa that i purchased from Brosa is second to none. Responses to enquiries were always prompt also.
Delivery was a little delayed and not so accurate to what is advised online, be prepared for that, but overall i am very happy with my 3 seater Mila sofa.
Should not have passed quality control! False advertising.
Bought the small Martin buffet cabinet off this company. I went on here and looked at reviews before going ahead with purchasing as it had a good rating. On their Website/Facebook/Insta photos the Martin range looked lovely made out of mango wood which I had never seen and overall looked great. Ordered it and as this company is in Melbourne and I'm in Qld I think they were trying to palm off a dodgy one. I opened the box and I thought the stain they had used was faulty as the front piece was fluro yellow. Stuck out so badly! Called them and lon...g story short they said it was the unique colour of the wood and we could send it back but wouldn't refund us our postage which was nearly $240. Lot's of emails back and forth and in the end after I said I was going to take it up with consumer affairs they gave me $100 back so I'm still out of pocket. Not happy, it wasn't a "change of mind" return, it was false advertising and I hope it doesn't happen to anyone else. First pic is the buffet we received and the one off their website. Brosa if you read this update your social media photos to show all the "unique" colours!
16 weeks wait for 3 chairs
I ordered 3 bar stools and was told they should arrive in 16 weeks. Are you kidding me. 7 weeks later we have zero chairs to sit on and every time I enquire about the progress I get a snooty remark. Ridiculous wait for 3 items!!! Never order from them again!!
Love! Very comfortable
Great stools, perfect height and colour is fantastic as per photos online! Amazing, well worth the wait! It was a long wait as I had ordered a very specific colour! But looove the new stools
Good product and quality but quite small
The tv cabinet looks nice, it was easy to put together. Good quality and fast delivery from supplier. It looks very small though would only suit a very small space.
Only buy if you are willing to wait for longer than the website states..
We were originally stoked with our purchase of Brosa's Como modular sofa 1 month ago (17/05/2020). The customer service in-store was excellent and their prices for the quality offered was very competitive.
However, the progress since then has been nothing short of exasperating and disappointing. We are now in a new house with no sofa for the living room and no end in sight.
When we first purchased the sofa, the delivery timeframe was 2-3 weeks and this seemed like a reasonable time for us to wait.
1 week later, the delivery timeframe changed...to 4-6 weeks. When we called the customer hotline, they assured us that it would definitely not be longer than 4-6 weeks and they would inform us as soon as it arrived. 2 weeks later, the delivery timeframe changed to 6-8 weeks. When we called the customer hotline again, they now stated they could not give us any assurances of timeframe. Moreover, they denied ever speaking to us previously because "they did not have any notes in the system".
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