Reviewer Photos & Videos
Poor quality control
Purchased a chair from Brosa in beginning December 2019 , waited 5 months for delivery( Up from 12 weeks ) then COVID hit- All up 6 months later my chair arrives - absolutely filthy with 5 stains over that which l unpacked. Closed box and requested an in stock chair to avoid poor quality control and long waiting again. Upgraded Paying extra for another chair , wait another two weeks for pick up of first chair and delivery Of next chair to arrive . Open box and pull small piece of packaging to find a number of what looked like oil stains over the velvet material. Shocked and so disappointed- requested refund and gave feedback. Never again.
We called into the Brosa SYDNEY store without an appointment - we didn’t know we needed one - but they were very welcoming and showed us textile samples since there were no actual Maki sofa beds on the floor. The on line ordering is painless and the delivery a couple of weeks later was equally painless. The guys were most helpful and helped us to stow our new sofa bed into the car. At home our 4 year old grandson was able to help screw the legs into the bed. Too easy.
6 MONTHS ... The expected time frame !
I purchased all our products through the sales lady at the Brisbane store. When considering to order products all together, we were advised to do so to ensure colour of products were in the same batch. (Late realising this wasn't ever going to be the case...)
When purchased I was asked when I would like the products (advised when keys to new house in the next 3 months ) the lady advised no issues and to expect mid March to early April at latest. However when calling around March to ask for an ETA and happy to recieve from early April. Custom...er service advised not expected until early June. Disappointed to find the item I was waiting for / single bar stool... (Even though a request for them to arrive altogether due to advice of batches with colour variation...) Disappointed that I am waiting on one bar stool to complete my order and expected time of this one product is six months from request. When I advised for the order to be made together for colour variation , the sales rep advised this had been organised. Obviously this wasn't as still the one bar stool to be delivered... (Weird to think they re made 2 and not the third altogether.) Recommended if you aren't in any rush to recieve your goods! Can't believe my house was built before 1 bar stool!!!! When organisation of the delivery and times requested. I asked for a morning delivery due to work. (Another request missed in this whole transaction) with also products added for delivering even when requested bar stools to arrive together (to avoid nil issues with returning if colours didn't match. ) Not my ideal place to purchase from would recommend a diy your own furniture given time frames your working with !
Sofa bed extremely uncomfortable and firm
I bought the Siesta 3 Seater Sofa bed, it looks great and is not too bad as seating but it is extremely uncomfortable to sleep on. The website lists this item as 'snug' not too soft, but not too firm, however it is very firm and painful to lay on. It is disappointing as if I knew it was actually firm not snug, I would not have purchased this. Waste of money!
Do Not Buy From Here - Terrible Customer Service And Substandard Products
I ordered the Marlon Bedside Tables and Sideboard and the delivery was delayed multiple times - it took 6 months for them to arrive.
When they finally received them they were nothing like the pictures - they were very chunky and clunky. To say they were 'rustic' would be an understatement. They felt like they came out of a cheap balinese workshop, not the clean lines that are in the pictures. It is not Modern nor Contemporary as described.
The customer service I then received was nothing short of disgraceful. The day the return was due to...be picked up our daughter was rushed to hospital in an ambulance with a medical emergency and BROSA gave me no assistance to re-book the collection - they basically left me to make calls to their courier service for hours on end whilst in the hospital with my daughter. After all that they then tried to short change me on the refund and I have no option but to lodge a complaint with Fair Trading. Disgraceful. Do not purchase.
Happy with product
Well made and looks good. Comfortable seat, but the edge of back rest is a little pokey when you sit back. Overall, does the job and has a small enough footprint for our space.
Faulty and missing items.
Look at photos for faulty items and quality. Rethink your order before buying from here. There are definitely many fake reviews.
I have left a previous review on Brosa which stated that i was sent faulty office chairs and it took another month to send me new ones. however i was just sent my new replacements after a month waiting and one of them is faulty with massive blue marks on them. I am also missing both parts for the legs of the chairs. I specifically asked them to check my new replacements for any marks. spoke to brosa who said it will ...take another 5-7 weeks to get new replacements sent out. I ordered these chairs in December 2019. During this time waiting for my chairs my sofa was delivered from brosa and it came faulty. There was a huge mark on the right side and thread pulls throughout. It is taking another two weeks to get my new couch delivered. will update if the new couch is faulty. This company is an absolute joke with bad customer service and horrible product. If they spent less time advertising fake good quality products and more time on actually making good products i would shop here again.
Good value for money!
Very happy with the product - quality was overall good at a reasonable price as I got it on sale. Delivery was relatively quick taking 3 weeks to reach Tasmania. Happy to buy from this store again!
Worst customer service - be careful
After three attempts to deliver the wrong table, the right one was delivered damaged. They backed their truck into my fence and damaged it of which they are telling me it happened before they arrived.
My Chairs for the table are now being delivered over 4 months away. End product is quite disappointing. I would stay away from this company. The service is appalling. They don’t attempt to even admit what terrible things they have done.
Billie Jean Rocker
When ordered the chair was pictured with stoppers on the rockers to limit how far it would tip. Without the stoppers the chair rocks to far back and feels unsafe and scary which makes for an uncomfortable experience. As the chair in the add is pictured with stoppers, when the chair arrived without stoppers, we requested that they be supplied. We were told that they would be sent as they are in the assembly instructions if they were out of stock but would be sent when available. An email arrived today to say they had been advised by the maker st...oppers were not supplied with the Billie Jean rocker and the website images were incorrect. As they are clearly visible on the website they should be supplied with the chair. without the stoppers we will probably get rid of the chair as my wife feels unsafe in it.
I’ll never purchase again
Arranging delivery was difficult. Due to a weather event original delivery had to be rescheduled. Calls were unanswered and messages left unreturned. When delivery eventually did happen I had to have someone else receive on my behalf. I received a text that delivery would occur and that was it. The chairs were delivered and the drivers left. When I got home the chairs were not suitable and as per the return policy I filled out the online form immediately. I also advised that the drivers had not left the packaging. I received a reply stating Br...osa would not accept a return without original packaging and Brosa would only refund 50%. At NO STAGE during delivery did I request that the drivers take the packaging nor was I contacted by the drivers or BROSA to enquire about the removal of the packaging. When I requested contact details to arrange alternative packaging so the items could be returned, I was refused. Never again.
My Brosa bed broke while moving interstate. The removalists broke one bed leg and lost the others. I contacted Brosa to purchase new bed legs and they refused to sell me replacement bed legs even though they still sell the bed and it is a common / basic part. This means I've had to purchase a whole new bed.
Quality and craftsmanship is perfect
Great range of products. I found exactly what I wanted and the quality and craftsmanship is excellent. Beautiful pieces that add style to my room. The order tracking was helpful, and the delivery guys assembled and took away the boxes and packaging. It was a great service.
Just what I was after
These stools will go against our island bench which has wood veneer panelling. I wanted something which would blend in, rather than stand out in contrast, and which would be comfortable and sturdy. These were just the ticket. We will replace the plastic chair glides on the legs with felt, though, as they're just a bit too slippery.
Great quality, good price, but you have to wait for 4 months for your products to arrive.
When I purchased Brosa, I overlooked the note that items will arrive in...4 months.
I mean, 4 months to make 2 bar stools...which I intended to use while waiting for my custom made dining sets (from another provider overseas) to arrive. Interestingly the custom made table and chairs only took total of 1 month to be designed (by my drawings), made, and delivered from overseas...by sea! While here I am waiting diligently for my bar stools to arrive...on my new shiny dining sets.
Anyway, not Brosa fault! I know, mine for overlooked the ETA, I mean, who would have thought? But what really win me over was the product quality. It is impeccably made, beautifully crafted and I cannot fault a thing. So I forgive you Brosa.
Good quality and reasonable pricing
Friendly customer with 1:1 service at Alexandria. Great range and quality and reasonable pricing. Would definitely order from Brosa again. Only issue is slow shipping with things not in stock.
Whilst the furniture is good. At no stage where we told we had to construct it ourselves ( per IKEA ) and take away the packaging?
We were also not informed that the furniture came from overseas and the expected delivery is a "guess" at best.
We waited an extra four weeks beyond their promised delivery date, and had we known this we would not have ordered the furniture.
We had multiple items not delivered as per the agreed delivery date and then some delivered twice?
We received no apology or explanation other than we are not sure what happen ...
What customer service?
Editing because they offered collection and return in the end validating the 7 day return offer that they initially refused. Despite being exceptional quality furniture it was not what I was looking for.
Simple and quick delivery
I got a visitor and needed an extra day bed urgently. Luckily that I found this Ottoman/Soft Bed from Brosa. it is exactly what i needed for long. It arrives right on time, very easy to assemble. I like the fact that it is made of very secure and solid materials. even though I found it got further discount after I made my purchase, still very satisfy on what I got at a reasonable price. well, i will be even happier if I can get it by the discounted price. You can't win when it is an emergency need.
Do Not Buy the Dining Chairs!
We purchased 4 Jesper Dining chairs and 2 Jesper Dining chairs with arm rests for about $1100 in 2015. So, not expensive but still not cheap. They were ostensibly on sale.
These are the worst items of furniture I've every bought. The armchair leg broke after six months. The replaced the chair but all the chairs have sagging upholstery and are just cheap looking. I compare this to furniture friends have bought for similar price, and it is simply rubbish. We now don't buy furniture online, too hit and miss. The wisdom I learned is that you need ...
Wrong colour, leather can’t be cleaned
I ordered Zoe “leather” dining chairs in Walnut (warm mid brown). They took about a year to arrive in, Taupe (light grey beige). I returned/exchanged for new batch but had Taupe delivered to me a 2nd time. They won with “within industry tolerance” colour gradations. The only person that spoke honestly about what her eyes could see on my case was promptly sacked and replaced by people who read from the script better. I was just too tired to take it further, got a lousy 10% discount for my troubles. The “pure leather” must be particle leather. It stains badly when wiped with a minimally damp cloth. If food dries on it, you have to pick the food off, which removes the “leather”.
Let me start by saying that the furniture I purchased is great quality for the price point. Unfortunately customer service lets this company down.
To set the scene, hubby and I were moving into our new house on the Tuesday and delivery of the furniture was arranged for the Wednesday. I was 33 weeks pregnant (do no, I repeat do not attempt to move into a new house this pregnant). Wednesday comes and hubby is unexpectedly admitted to hospital. Miraculously I manage to be at home in the 3 hour delivery window Brosa provided. I was then advised 1 ...
Lola scoop back dining chair.
Have been looking for a while for a suitable padded supportive chair to use with desk and sewing machine and located the ‘Lola’ on sale at Brosa. Having previously purchased a sofa I was confident about reliable delivery and ordered on line. Quick, economical and satisfactory delivery service as I live 80 km from Adelaide. Husband assembled. Happy with purchase
We purchased a bed head and a bench seat to go with it. The bench seat is beautiful, the bed head however came in wrong colour. We are currently working with costumer service to get it reordered which will take at least 3 more months. The delay is disappointing, however the bench seat we have received is beautiful so I am looking forward to getting the rest of my order
This is a revised review - The Best Experience (NOT)!!! Consumer Affairs need to get involved!
This was my original review:
I was really hesitant to book an appointment (Melbourne) because I hate being pressured but I can honestly say that from the moment I walked in, up until my beautiful lounge was delivered, it's been such a positive experience. Every step of the way it's been professional, friendly and the furniture is extremely good quality. There's a strong sense that this company REALLY cares about 'getting it right'! I've now ordered a Nottage Armchair and I'm sure it won't be my last purchase! :)
This is now the reality of t...his business: 1: The beautiful lounge is an inferior product that can't be cleaned. I used a slightly damp cloth to clean a the couch but the yellow stains still came through, see below the response from Brosa when questioned regarding the yellow stains. Brosa's reponse: Please be advised that the Signature Premium fabric should only be cleaned with a damp cloth. Using too much water or letting spills sit on the fabric will cause stains as described as "yellow bleed". 2: The velcro stitching was coming undone, Brosa suggested that it only came undone because I put the cushion cover in the washing machine on hand wash cycle, however the velcro wasn't secured when I received the couch. Brosa's reponse: Please note you can purchase self-adhesive velcro in Bunnings or your local hardware store. 3: I put one of the cream couch cushion's in the machine on hand wash cycle and it came out white! Brosa's response: Kindly refer to our care instructions on the website and on the product label.
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