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Brosa Furniture

Brosa Furniture (page 4 of 4)

4.4 from 1,464 reviews · View Statistics
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Leece
LeeceGreater Melbourne (Inner), VIC
  • Verified

Poor quality control

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Purchased a chair from Brosa in beginning December 2019 , waited 5 months for delivery( Up from 12 weeks ) then COVID hit- All up 6 months later my chair arrives - absolutely filthy with 5 stains over that which l unpacked. Closed box and requested an in stock chair to avoid poor quality control and long waiting again. Upgraded Paying extra for another chair , wait another two weeks for pick up of first chair and delivery Of next chair to arrive . Open box and pull small piece of packaging to find a number of what looked like oil stains over the velvet material. Shocked and so disappointed- requested refund and gave feedback. Never again.

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Carolyn N
Carolyn NSydney, NSW
  • 3 reviews
  • Verified

Great service!

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We called into the Brosa SYDNEY store without an appointment - we didn’t know we needed one - but they were very welcoming and showed us textile samples since there were no actual Maki sofa beds on the floor. The on line ordering is painless and the delivery a couple of weeks later was equally painless. The guys were most helpful and helped us to stow our new sofa bed into the car. At home our 4 year old grandson was able to help screw the legs into the bed. Too easy.

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Nicole D.
Nicole D.
  • 2 reviews
  • 3 likes
  • Verified

6 MONTHS ... The expected time frame !

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Nicole D.
Nicole D.
Brosa Furniture
Brosa F.Brosa Furniture

Thank you, Nicole. Someone from our support team will reach out to you shortly.

Samantha
SamanthaSydney, NSW
  • 2 reviews
  • Verified

Sofa bed extremely uncomfortable and firm

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I bought the Siesta 3 Seater Sofa bed, it looks great and is not too bad as seating but it is extremely uncomfortable to sleep on. The website lists this item as 'snug' not too soft, but not too firm, however it is very firm and painful to lay on. It is disappointing as if I knew it was actually firm not snug, I would not have purchased this. Waste of money!

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ARH
ARHMetropolitan Adelaide, SA
  • Verified

Do Not Buy From Here - Terrible Customer Service And Substandard Products

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ARH
ARH
  • Verified

Happy with product

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Well made and looks good. Comfortable seat, but the edge of back rest is a little pokey when you sit back. Overall, does the job and has a small enough footprint for our space.

Lorraine
LorrainePerth, WA
  • Verified

Faulty and missing items.

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Kim
KimHobart, TAS
  • Verified

Good value for money!

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Very happy with the product - quality was overall good at a reasonable price as I got it on sale. Delivery was relatively quick taking 3 weeks to reach Tasmania. Happy to buy from this store again!

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Danni C.
Danni C.Sydney, NSW
  • Verified

Worst customer service - be careful

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After three attempts to deliver the wrong table, the right one was delivered damaged. They backed their truck into my fence and damaged it of which they are telling me it happened before they arrived.
My Chairs for the table are now being delivered over 4 months away. End product is quite disappointing. I would stay away from this company. The service is appalling. They don’t attempt to even admit what terrible things they have done.

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wombat
wombatRichmond-Tweed, NSW
  • Verified

Billie Jean Rocker

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Lynette
LynetteSouth East Queensland, QLD
  • Verified

I’ll never purchase again

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0.0
(1,234)
  • Verified

Bad service

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My Brosa bed broke while moving interstate. The removalists broke one bed leg and lost the others. I contacted Brosa to purchase new bed legs and they refused to sell me replacement bed legs even though they still sell the bed and it is a common / basic part. This means I've had to purchase a whole new bed.

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New to AT46
New to AT46Sydney, NSW
  • 2 reviews
  • Verified

Quality and craftsmanship is perfect

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Great range of products. I found exactly what I wanted and the quality and craftsmanship is excellent. Beautiful pieces that add style to my room. The order tracking was helpful, and the delivery guys assembled and took away the boxes and packaging. It was a great service.

Son
SonPerth, WA
  • 3 reviews
  • 1 like
  • Verified

Just what I was after

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These stools will go against our island bench which has wood veneer panelling. I wanted something which would blend in, rather than stand out in contrast, and which would be comfortable and sturdy. These were just the ticket. We will replace the plastic chair glides on the legs with felt, though, as they're just a bit too slippery.

Anonymous Reviewer
Anonymous ReviewerGreater Melbourne (Metropolitan), VIC
  • 8 reviews
  • 12 likes
  • Verified

Great quality, good price, but you have to wait for 4 months for your products to arrive.

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When I purchased Brosa, I overlooked the note that items will arrive in...4 months.
I mean, 4 months to make 2 bar stools...which I intended to use while waiting for my custom made dining sets (from another provider overseas) to arrive. Interestingly the custom made table and chairs only took total of 1 month to be designed (by my drawings), made, and delivered from overseas...by sea! While here I am waiting diligently for my bar stools to arrive...on my new shiny dining sets.
Anyway, not Brosa fault! I know, mine for overlooked the ETA, I mean, who would have thought? But what really win me over was the product quality. It is impeccably made, beautifully crafted and I cannot fault a thing. So I forgive you Brosa.

  • Verified

Good quality and reasonable pricing

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Friendly customer with 1:1 service at Alexandria. Great range and quality and reasonable pricing. Would definitely order from Brosa again. Only issue is slow shipping with things not in stock.

Andrew
AndrewSydney, NSW
  • Verified

Extremely Disappointing

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AnneM
AnneMSydney, NSW
  • 4 reviews
  • 1 like
  • Verified

What customer service?

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Editing because they offered collection and return in the end validating the 7 day return offer that they initially refused. Despite being exceptional quality furniture it was not what I was looking for.

Joanne N.
Joanne N.New South Wales
  • Verified

Simple and quick delivery

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I got a visitor and needed an extra day bed urgently. Luckily that I found this Ottoman/Soft Bed from Brosa. it is exactly what i needed for long. It arrives right on time, very easy to assemble. I like the fact that it is made of very secure and solid materials. even though I found it got further discount after I made my purchase, still very satisfy on what I got at a reasonable price. well, i will be even happier if I can get it by the discounted price. You can't win when it is an emergency need.

Canberra buyer
Canberra buyerWeston Creek 2611, ACT
  • Verified

Do Not Buy the Dining Chairs!

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Jillian K.
Jillian K.Sydney, NSW
  • Verified

Wrong colour, leather can’t be cleaned

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I ordered Zoe “leather” dining chairs in Walnut (warm mid brown). They took about a year to arrive in, Taupe (light grey beige). I returned/exchanged for new batch but had Taupe delivered to me a 2nd time. They won with “within industry tolerance” colour gradations. The only person that spoke honestly about what her eyes could see on my case was promptly sacked and replaced by people who read from the script better. I was just too tired to take it further, got a lousy 10% discount for my troubles. The “pure leather” must be particle leather. It stains badly when wiped with a minimally damp cloth. If food dries on it, you have to pick the food off, which removes the “leather”.

  • Verified

Never again!

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Chits
Chits
  • 2 reviews
  • Verified

Lola scoop back dining chair.

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Have been looking for a while for a suitable padded supportive chair to use with desk and sewing machine and located the ‘Lola’ on sale at Brosa. Having previously purchased a sofa I was confident about reliable delivery and ordered on line. Quick, economical and satisfactory delivery service as I live 80 km from Adelaide. Husband assembled. Happy with purchase

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Dasha
DashaSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

long process

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We purchased a bed head and a bench seat to go with it. The bench seat is beautiful, the bed head however came in wrong colour. We are currently working with costumer service to get it reordered which will take at least 3 more months. The delay is disappointing, however the bench seat we have received is beautiful so I am looking forward to getting the rest of my order

Brosa Furniture
Brosa F.Brosa Furniture

Hi Dasha, our sincere apologies about the wrong color. We are currently crafting your head for you and will get it to you as fast as we can.

I'm glad that you like the Edward bed bench!

Carrie
CarrieGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 12 likes
  • Verified

This is a revised review - The Best Experience (NOT)!!! Consumer Affairs need to get involved!

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Brosa Furniture
Brosa F.Brosa Furniture

Hi Carrie! That's so lovely to hear, thank you for your nice review!

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