Reviewer Photos & Videos
Bruin Queen Wooden Bed Frame
I brought the Bruin Queen Wooden Bed Frame a few months ago. Very happy with our purchase. Good quality, sturdy product. Easily to assemble and was delivered in a timely manner. Pleasantly surprised as I was apprehensive about ordering a bed I could not see in person, as I live in Perth WA.
Brosa Amelia Armchair Sags
We purchased the Amelia Armchair online and it sags terribly and is very uncomfortable. We have tried calling Brosa customer service and can never get through. We have also sent multiple emails to support with no response. After care and customer service is absolutely terrible at Brosa. What good is a warranty if Brosa completely ignore customers once the purchase is done!
We also purchased the Mila 3 seater and that sofa is fantastic! So if your happy with your purchase Brosa can be great. However if your product is faulty expect to be put through the ringer. It’s been over a month and we are still waiting for a response re: warranty.
Beautiful but some faults
Easy to assemble. Love the Memphis console but one of the drawers is slightly warped. Had to move the marble top forward more to cover gap. I also thought the marble top was going to be polished to a high gloss but it's matt finish instead, which is a bit disappointing. Overall though I love my console table.
The Shamal Dining Table we picked is just beautiful. Quality is excellent and so sturdy. The White glove service offered was the best decision we made (apart from the table that is). Service by the Brosa staff was fantastic all round.
I can confidently say your are one of the best (if not the best) in this industry.
We love every single item! You guys are amazing! This is completely another level of customer service and business. I have dealt with few big names over the past few months (furnishing my new house) and I must say, what you are doing is fantastic and well above your competitors. From design and quality to sale and after sale customer service. Your online account, chat service and live tracking features are outstanding and I know it is not an easy job to manage them all and you invested a lot in this. Well done and keep up the fantastic work! Your are my only stop from now on and I highly recommend you to my friends and families. Cheers
Very comfortable and beautiful
Quality is excellent, Very comfortable, very easy to assemble only took like 5 minutes to unpack and assemble. Delivery was also on time
Loved the “view at home” function!!! Fairly accurate method of working out if the products work in one’s own space. The ordering was easy with super quick dispatch, great delivery communication and easy to unpack. Love love love the look of the bar stools, their scale and their comfort. Would shop first at Brosa online next time I need anything.
Paloma slip chairs
The Paloma slip chairs are amazing. Such good quality and everyone comments about how comfortable they are. So impressed with this company
Love our new round ottoman! Perfect colour & fits in well with existing furniture.
Online store was easy to use and the quality of product received was excellent. I love your products. Thanks I will continue to purchase from you guys!
During lockdown as we could not attend the store, we found the range of products online was extensive and the ease of navigation on Brosa’s site was great. Updates on delivery by email and calls were really good and thoughtful. Easy to assemble our table on delivery and very happy with the quality. It was exactly what I wanted.
New damaged sofa delivered on the 26 June - Terrible customer support services
I had purchased the Mila 3-Seater Sofa on 19/06/2021 which has been delivered on 26/06/2021, however, the one we were provided with has been damaged. I had reached out to customer support with the relevant photo evidence (attached) as soon as it was delivered to sort out an exchange where I had asked for the new replacement to be inspected before delivery. The customer support had confirmed with me that the replacement will be checked and how the warehouse team will be reaching out to sort out the exchange.
As I had not heard back from the war...ehouse team for a week or so, I had reached out to confirm if this exchange was still taking place. The customer support had advised that they are checking in on it but have no further updates. I had asked to speak to the manager as the representative I was speaking to had let me know that there was nothing else they could further do to assist. They advised that I be contacted in the next 24-48 hours (I assumed 2 business days as this was on a Thursday). The 2 business days had come and I had not been contacted to sort this issue. I would never buy or recommend anyone to purchase furniture from BROSA again.
Very comfortable and stylish
Great stools and service from Brosa. Highly recommend their products and company. Looking forward to using their styling service too.
Terrible Product Support Services
I’ve placed 2 orders with Brosa. I’m nervously waiting for my second order to arrive and have had nothing but problems with my first order. An item replaced twice - communication response times were terrible & I had to do all the follow up to get a resolution - still not perfect however rectified. Since placing my second order, I recently had to contact Brosa about a broken hinge on the second item from the first order and received an automated email saying their support function was extremely busy (that’s a red flag in itself) & that their ...response time will be up to 2 weeks. In my opinion, this is unacceptable & Brosa does not come close to other major online retailers in relation to service and after sales care. I did what I thought was the right thing, I provided direct feedback (low rating & specific feedback) after receiving an email from ‘David W’ from Brosa - no follow up or response received after being invited to offer feedback. With regards to my broken Brosa item, I’m still waiting to hear something from someone 15 days later (longer than they indicated would be my wait time)...
Love my new armchair!!!
There are so many colours and style options to choose from! The armchair I bought is great quality and very comfortable!
Still waiting 34 weeks after order
Ordered two office chairs in early Nov 2020 and chose them because estimated delivery time was 6 weeks. After ordering, delivery was pushed out, and then further again. I eventually received one chair after 4 months and was told the other was being made. BROSA's contact has been limited and I not happy that after 33 weeks the chair seat arrived with no contact from DHL to arrange a suitable date (as was meant to happen) and the swivel base I ordered has still not been delivered. I have contacted BROSA, and their reply email states they are busy and their response might be two weeks away........Exceptionally poor service and this is my last order ever from BROSA.
Questions & Answers
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to firstname.lastname@example.org with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
Get an answer from our members and Brosa Furniture representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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