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Brosa Furniture

Brosa Furniture

4.4 from 1,522 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

2.7
26 reviews
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Reviewer Photos & Videos

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Leanne
LeanneSydney, NSW
  • Verified

Waited 7 months to receive a lounge missing the main component

published

I wish I'd read the reviews before purchasing. Waiting 7 months to receive a 1 seater lounge (should be 3 seater) as the main component is missing. Just appalling service post-sale. Will move the earth to get you to buy and then send emails delaying delivery. Will never shop here again.

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
  • Verified

Brosa brings terrible quality, zero customer service & defected furniture straight to your door, for less.

published

The quality and customer service of Brosa Design has been on the decline and continues to nose dive. The Ingrid Chairs we purchased had defects where the screw holes are misaligned and couldn't be attached. The stitching on the leather is also coming apart as shown in the photos. Absolutely appalling post delivery service where they direct you to a call centre overseas that palm you off with no further updates and progress on the options to rectify and resolve the issue. Save yourself the headaches of purchasing terrible quality flat packed furniture with zero post sale service.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

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(1,234)
Nisha P.
Nisha P.Sydney, NSW
  • Verified

Good furniture for the price.. and love the service.

published

I love my new bedroom furniture!! It looks very nice. The delivery service was professional and helpful. I will order again soon! :)

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
  • Verified

Exactly what I wanted

published

A great quality chaise for my study and affordable! Extremely comfortable and love the colour. Very satisfied with my order and the Customer service . Thank you Borosa

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Laura
LauraGreater Melbourne (Inner), VIC
  • Verified

Been waiting since November 2020 for my chairs!

published

We purchased chairs at Brosa in November 2020, they were promised in 16 weeks, they extended the delivery date to May without advice, then July now August...again no notice of a changed delivery date!! When I called to see what was going on I got the same response.... keep blaming covid, I think its just a good excuse!! Who waits almost 9 months for furniture?? We are not talking customers made here!! I have had many items from other stores and all have kept to their 3-4 month delivery time table. Be well aware you may not receive your item by the due delivery date and you will not be informed either. Written to CEO several times and not even an apology. BYER BEWARE!!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Apple
AppleMetropolitan Adelaide, SA
  • 2 reviews
  • Verified

Expectations met!

published

I ordered the Clovis set of 2 low bar stools online. I was skeptical at first because I normally go to a physical store but decided to get it online. When I received it, it was packaged really well. The furniture is so easy to assemble. And the quality is amazing. I have been to different shops but this one did not disappoint. It is timeless, classic, simple and elegant. I can't wait to put it in my new house. I would definitely recommend it. ❤

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
  • Verified

Excellent, should have purchase years ago

published

great customer service and informative on product, Quality of product was excellent, easy to assemble. delivery was as expected and on time

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

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Michael
MichaelSydney, NSW
  • 3 reviews
  • 2 likes
  • Verified

Extreme delay. Failed delivery, twice, of damaged items. Argumentative customer service.

published

10 month delay on a 3 month ETA at purchase…….still don’t have the item.

They attempted to deliver the item on two seperate occasions but it was badly damaged each time.

Customer service ignore you after purchase & are argumentative.

Happy to discuss my experience with any interested parties.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

Other Furniture Shops

 
 

0.0
(1,234)
  • Verified

Brosa stole my money

published

This company did not stock the “Quick Ship” items that were advertised on their website and then have not refunded the purchase when they were unable to deliver. I have been begging for a refund and there is either no response or a response that does not make sense.

I would never buy here again - Avoid

This company has STOLEN my money and simply does not return it. It’s simply not worth the risk.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Moussa
MoussaSydney
  • 2 reviews
  • Verified

Quality bed and we love it!

published

We have the bed for a month now. Once we unboxed it, just had to add the legs of the bed which as easy as putting pegs in the holes. The bed is solid. The drawers open and close smoothly. The fabric used is nice and thick and doesn’t have a bad manufacturing smell. We usually buy our beds from Harvey Norman which have great quality but very expensive. Have recommended BROSA to our family. Thanks for a great product!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Sherin
SherinGreater Melbourne (Inner), VIC
  • Verified

Really bad experience .

published

Waited for 5 months after ordering and paying upfront for the Theron day bed. 6 am on the morning of delivery they text to say can't locate item in warehouse. Then delivery arrives and I receive a blue bed, grey cushions and no legs.12 days on called customer care few times they say I have to wait another 21 weeks for the blue cushions but nothing had happened and I am still waiting on the legs to arrive. Full item still hasn't arrived. They keep sending me text regarding something arriving today - I don't know if anything would.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture
Sherin
Sherin

Yes the fact is nothing has been done by Brosa to either organise the return of the useless junk that's now occupying my lounge room or to give my money back. You guys have kept my money since 'Sept 2020.

Sherin
Sherin

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Giny Grass
Giny Grass
  • 2 reviews
  • Verified

Camden Chesterfield 2 Seater Sofa Bed

published

The two Drivers carried the couch upstairs for me as I paid for the installation.
The Chesterfield is beautiful and the drivers were both extremely polite and helpful.
Both were from Columbia and I wish to thank them.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Furniture Shops

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Couierease victim
Couierease victimGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like
  • Verified

Great Customer Care & Advice!

published

From beginning (initial contact) to delivery couldn’t fault Brosa. They offer assistance without being pushy and also offer decor specialists (highly recommend you take up offer of free advice). The Customer Team were exemplary, making the process seamless & kept me up to date! The delivery team (again recommend their ‘White Glove Service’ for for a small additional cost) the guys unpacked, carried and placed furniture in my home in perfect condition and I purchase cream colored items! I purchase 2 x French style Wing chairs & 2 x Sofas. Happy with both furniture items. Getting highly praised compliments. Great value at great prices! Highly Recommend Brosa

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
  • Verified

Excellent service... Quilty furniture

published

I purchased the Stella king slim bedframe. I was communicated through out the process and the bed was delivered within 2 weeks. The bed has easy instructions to put together and it was exactly what I was after. I would highly reccoment purchasing from brosa again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture

Hi J! Thank you for a wonderful review- we're very happy to exceed your shopping experience.

Ramya
Ramya
  • 5 reviews
  • Verified

Poor quality - Huber side and end tables

published

They must spend all their money on marketing. The Huber Side Table and End Table that I purchased took 22 weeks to arrive. The quality of the parts is poor. One part of the metal legs does not align with the frame and juts out slightly. There are dents and flaws in the metal base. The marble tops came with some slight scratches to them. They look as though I've purchased a second hand product. I wouldn't buy from this place again.

Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture
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Questions & Answers

huda a.
huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue
Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.
Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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