Reviewer Photos & Videos
A table that we can’t find anywhere else
It is a perfect extendable table that we can’t find any better. It is good quality with beautiful patterns. Assembly is very easy to follow. I also can find other matching sets of chairs for it.
The reviewer stated that an incentive was offered for this review
Faulty and missing items.
Look at photos for faulty items and quality. Rethink your order before buying from here. There are definitely many fake reviews.
I have left a previous review on Brosa which stated that i was sent faulty office chairs and it took another month to send me new ones. however i was just sent my new replacements after a month waiting and one of them is faulty with massive blue marks on them. I am also missing both parts for the legs of the chairs. I specifically asked them to check my new replacements for any marks. spoke to brosa who said it will ...take another 5-7 weeks to get new replacements sent out. I ordered these chairs in December 2019. During this time waiting for my chairs my sofa was delivered from brosa and it came faulty. There was a huge mark on the right side and thread pulls throughout. It is taking another two weeks to get my new couch delivered. will update if the new couch is faulty. This company is an absolute joke with bad customer service and horrible product. If they spent less time advertising fake good quality products and more time on actually making good products i would shop here again.
Billie Jean Rocker
When ordered the chair was pictured with stoppers on the rockers to limit how far it would tip. Without the stoppers the chair rocks to far back and feels unsafe and scary which makes for an uncomfortable experience. As the chair in the add is pictured with stoppers, when the chair arrived without stoppers, we requested that they be supplied. We were told that they would be sent as they are in the assembly instructions if they were out of stock but would be sent when available. An email arrived today to say they had been advised by the maker st...oppers were not supplied with the Billie Jean rocker and the website images were incorrect. As they are clearly visible on the website they should be supplied with the chair. without the stoppers we will probably get rid of the chair as my wife feels unsafe in it.
This is a revised review - The Best Experience (NOT)!!! Consumer Affairs need to get involved!
This was my original review:
I was really hesitant to book an appointment (Melbourne) because I hate being pressured but I can honestly say that from the moment I walked in, up until my beautiful lounge was delivered, it's been such a positive experience. Every step of the way it's been professional, friendly and the furniture is extremely good quality. There's a strong sense that this company REALLY cares about 'getting it right'! I've now ordered a Nottage Armchair and I'm sure it won't be my last purchase! :)
This is now the reality of t...his business: 1: The beautiful lounge is an inferior product that can't be cleaned. I used a slightly damp cloth to clean a the couch but the yellow stains still came through, see below the response from Brosa when questioned regarding the yellow stains. Brosa's reponse: Please be advised that the Signature Premium fabric should only be cleaned with a damp cloth. Using too much water or letting spills sit on the fabric will cause stains as described as "yellow bleed". 2: The velcro stitching was coming undone, Brosa suggested that it only came undone because I put the cushion cover in the washing machine on hand wash cycle, however the velcro wasn't secured when I received the couch. Brosa's reponse: Please note you can purchase self-adhesive velcro in Bunnings or your local hardware store. 3: I put one of the cream couch cushion's in the machine on hand wash cycle and it came out white! Brosa's response: Kindly refer to our care instructions on the website and on the product label.
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