Reviewer Photos & Videos
John Sofa and Ottoman
Brosa customer service is amazing. Friendly staff across departments and their stylists were able to provide great advise for my personal space. The AR technology was super fun to use to decide what products I wanted as well.
There was a slight hiccup when I decided to change the products I shortly after I placed my order. While the process to change the products was easy and simple enough, I did have a product delivered reflecting my original order prior to the change. It did take about a week of following up to get delivery confirmation of ...the products I actually wanted delivered. Experience aside, the John Sofa and Ottoman are really comfortable and incredibly solid. Both still have their shape after about a month's use. I will say that the Ottoman is significantly more firm than the Sofa even though that the softness scale listed on Brosa's website for both products is "supportive". I do wish that the Sofa reflected the Ottoman more closely. Overall, I will be ordering from Brosa again and recommending to others. While it seems like there should be a little more transparency with some back of house procedures, I'm extremely happy with the quality of the products for the price I've paid and the customer service I experienced.
Ottoman is great, love the fabric and color. Overall height of ottoman lower than my old one bit I still love the look of it. Perfect for additional seating as well. Purchased July, delivered as advised in Sept (COVID). Cheap delivery fee given size of box!
Sofa bed - great, good looking but firm
It’s a good looking piece & good value for money.
It is very firm, i added a topper & is now perfect.
Amazing service & Product
I purchase my king size bed & headset from Brosa. Product was amazing & team was very helpful in making the selection of right product.
Just what we needed.
The site was very easy to use, all sofa beds seem to be the same but this one was definitely different. We needed a lounge that turned into a bed and we got exactly that plus more for a decent price.
It was a smooth process from payment to delivery, with tracking and updates, great customer service and The assembly was super easy
Will definitely use again and even considering buying the same lounge again to fill the space.
Keep up the great week.
Isabella king bed
We LOVE our new king bed! Website was easy to use and I had access to chat online with staff to answer my questions. Sample of material was received within 3days of request. The bed was very easy to put together, not much to do. Great quality material and very sturdy! The gas lift feature is awesome as I can lift it with no effort to access storage. Highly recommend!
The perfect Wingback chair
We absolutely love our new Wingback chair! Excellent quality and great service! There was a great range of products and colours to choose from. Thanks Brosa!
Excellent value for money
From initially requesting fabric samples, to the delivery of our new bed, the process was seamless and easy. I was a little nervous about not seeing the product in real life, but the quality was most impressive! The fabric samples helped enormously, the bed was very affordable and we are so happy with the purchase. Highly recommend Brosa.
Excellent quality and value
Products are of great quality at an affordable price - ordered a Maki sofa bed and Sara ottoman.
Also ordered a colour swatch and was delivered within the week.
The ordering and delivery process was seamless.
I was very hesitant to buy a large item sight unseen, but Brosa's offer of material swatches took all the guesswork out of it. The ottoman arrived within the week - excellent quality and was the perfect colour. Will not hesitate to shop at Brosa again.
Amazing designs at reasonable prices
Purchasing from Brosa was a fantastic experience. I had a free consultation with one of their designers first and then I bough a bed and some furniture pieces and they are amazing. Really the best furniture store in Australia!
Beautiful set of drawers
I found it very easy to purchase the Ethan drawers on line.
I didn’t want any assembly so only screwing in legs was quite easy.
Love the beautiful low line drawers, color is perfect and drawers are self closing…
Very happy with this purchase.
Life changing purchase
I love my new couch so much, it has made our living space so much more enjoyable because it looks great and is so comfortable compared to our old one. Our extended family of 5 can fit on this couch all at once, so we didn’t need to spend extra money on more chairs. We have a small living space but it fits well along the longest wall. Brosa service was flawless too.
Stylish and beautiful furniture
We bought chesterfield Camden 3 seater sofa, Maree dining chairs and some bar stools. Really stylish products and looks amazing. Thank you Broasa furniture.
Furniture has been great!
We’ve bought two couches from brosa and both have been great quality! It’s a risk buying online and brosa descriptions have been very accurate.
Delivery in good timeframes.
Exceeded my expectations! Thank you Brosa!
This couch is super comfortable and the fabric is beautiful. I was hesitant in the beginning about ordering a couch online without seeing/trying it first, but I was not disappointed! The delivery driver was really helpful getting it up to my 5th floor apartment, and I found it really easy to assemble on my own. If you’re on the fence about purchasing this couch, I 100% recommend you go for it! Could not be happier. Thank you Brosa!
I was recommended by a friend. The store was easy to navigate and ordering was also quick and easy. The range was impressive and the product I wanted in stock. It arrived 2 days later and I am extremely happy with the quality of my bedhead. It looks exactly as the photo showed. Perfect colour as well French Beige. No assembly required. Best of all it hugs the wall and my bed perfectly so no unwanted movement.
Exactly what I wanted
A great quality chaise for my study and affordable! Extremely comfortable and love the colour. Very satisfied with my order and the Customer service . Thank you Borosa
Service to write about
After being uncertain of what colour couch we wanted we called the customer centre and spoke to a representative who was really helpful and promised that with the 21-day guarantee we could order with confidence knowing if the colour wasn't right we could return it. After having the couch arrive there was no need to return it as it was perfect for our space.
The order to delivery was estimated to be 4 weeks when I spoke to the customer service representative, but to my surprise, delivery was arranged for 7 days later. The couch arrived and was d...
Excellent company and good quality product.
I purchased a dining suite and coffee tables online. I live in a remote part of Australia.
Brosa delivered to my door!! Brilliant.
My furniture was exactly as depicted online.
The product was strong and well built.
The assembly was easy with excellent instructions provided. All staff on every level were friendly, efficient, competent and helpful.
Furniture was expertly packed and completely
protected the product.
I would recommend Brosa to everyone.
An absolute waste of time with terrible (and clearly offshore) customer service
After wanting to support Australian companies my husband and I purchased the Austin three seater sofa in February. Understanding that COVID has put a lot of strain on supply networks we were more than happy to wait the long production time for delivery in August.
This was pushed back again (which again is understandable) but finally we were contacted by the delivery team to organise delivery. However the night before we are expecting the delivery when we have already got rid of our existing furniture in anticipation I receive a text message at ...
Perfect item - extra large round ottoman
I got to picture the item in my lounge room before I bought it. Customer service was great and I was sent an email to select my delivery date and time. When it arrived it was delivered into my house and I unpacked the item and placed it in my lounge room. It is the perfect piece to finish my coastal Hamptons lounge room. Absolutely love it and love the quality and the colour too.
Pilling is to be expected
Bought several couches which started to pill within weeks of receipt. I have contacted brosa and they told me they expect pilling as the fabric is natural. Anyone who works in fabric manufacturing knows that pilling is a fault and is avoidable when good quality fabric is used. Being told you need to depill furniture you’ve spent thousands of dollars on is unacceptable. My brand new lounges look old and worn. I’m pretty annoyed.
Great quality, value and service!
The website is easy to navigate and they offer free fabric samples. The order process was very easy and they communicated about delivery each step of the way. The bedhead we purchased is very good quality in fabric, design and construction.
We ordered a King Emily bed head which came really well packaged making it easy to get into place with no fuss - the box had handles and the bed head was protected inside by plastic.
The quality is higher than I expected for the price - I will confidently purchase from them again and recommend to others.
I love my chairs
Very happy with the chairs I bought. They are very good quality and the I love the design. I had been looking for nice chairs online for weeks, and had found nothing that met 100% my design/price expectations. Then I found Brosa website, an it was hard for me to choose one option from it since they offer a big range of beautiful beautiful products. I was lucky enough to purchase while on sale. Although first delivery attempt failed due to internal logistic issues, they remediated the issue very professionally and one week after I got my chairs. All the staff, from customer service / support to delivery were awesome. I definitely recommend Brosa.
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