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Brosa Furniture

Brosa Furniture

4.4 from 1,523 reviews · View Statistics
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Reviews

1.9
17 reviews
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Reviewer Photos & Videos

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  • Verified

Faulty goods - no refund

published

Purchased a sofa for $1199 - it took 6 months to deliver and after a few months of light use (we are not big people) the back has broken with wooden splinters poking through the fabric at the back. After a week of being ignored when enquiring about warranty and refund we have now been offered a $180 refund or the possibility of a replacement in 6 months time. How about a sofa that doesn’t fall apart? So all in all this has been a disaster of a purchase. Just avoid them.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Marny
MarnyGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes
  • Verified

Gorgeous furniture, poor quality on sofa and extremely poor customer service and warranty care.

published
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Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised

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0.0
(1,234)
Rozheen
RozheenSydney, NSW
  • Verified

Very disappointed

published

I bought a three seated Camden Chesterfield last year (22/09/2020). After a couple of months, the cushion cover started to pill. I ignored it at first but then it got worse. I contacted Brosa and filled the part request form on 27/07/2021, they were supposed to get back to my enquiry within 2 business days, still, no responses were received from Brosa. Yesterday, I decided to wash the cushion covers in the washing machine. The result was devastating. The fabric is torn from some corners on 2 of the covers and is not usable anymore. I am very disappointed with the quality of the fabric and won't recommend this product.

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Product Quality
1/5
Shipping
4/5
Incentivised Review No
Warranty Claim MadeYes
Product Appearance As advertised
Louise
LouiseSydney, NSW
  • 5 reviews
  • Verified

Faulty product, zero service.

published

Bought a sideboard which when it first came out of the box I was delighted with. It looked to be really good quality however once I'd put the legs on and stood it up I saw one of the doors won't close, the hinges weren't attached properly by manufacturer so it just hangs open.
Sent email photos and video to Brosa explaining the issue and 10 days later zero response except an email saying it would take them up to a week to respond.
Thats far below the minimum standard of service I'd expect.
There was also a payment glitch where the money came out of my account but no order confirmation, item still showing in my cart however that got fixed up in a few days.

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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  • Verified

Brosa Amelia Armchair Sags

published

We purchased the Amelia Armchair online and it sags terribly and is very uncomfortable. We have tried calling Brosa customer service and can never get through. We have also sent multiple emails to support with no response. After care and customer service is absolutely terrible at Brosa. What good is a warranty if Brosa completely ignore customers once the purchase is done!

We also purchased the Mila 3 seater and that sofa is fantastic! So if your happy with your purchase Brosa can be great. However if your product is faulty expect to be put through the ringer. It’s been over a month and we are still waiting for a response re: warranty.

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
  • Verified

Terrible Product Support Services

published
Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Davy B.
Davy B.Greater Melbourne (Inner), VIC
  • Verified

Great service and products

published

Easy to navigate website and was able to quickly chat with people for any further information. Products received as described. Very solid and durable. Not much assembly required.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised

Related Articles

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Should I buy expensive or cheap outdoor furniture?

Outdoor furniture can seem like it costs the earth - we'll explain why. Above all, garden furniture needs to be durable. It should also be suitable for your climate, and practical for your needs.

Avleen M.
Avleen M.2 Nov 2021
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Disappointed Customer
Disappointed CustomerGreater Melbourne (Outer), VIC
  • Verified

Very poor service experience

published
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa Furniture

Emails to support dint help, I did manage to talk to another representative yesterday after a month of follow ups, somebody atleast took ownership of the problem. Hopefully, they dont disappoint me again.

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0.0
(1,234)
Punky
Punky
  • 19 reviews
  • 12 likes
  • Verified

Item received damaged

published

Ordered small marble top side/lamp table. Insufficiently packed - perhaps by manufacturer. Item received damaged upon opening. Warranty claim lodged. Failed to respond to warranty claim for 2 weeks despite claim of a 2 business day response. Ultimately negotiated a 20% refund.

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Product Quality
4/5
Shipping
2/5
Incentivised Review No
Warranty Claim MadeYes
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa Furniture
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Bill
BillSouth East Queensland, QLD
  • 2 reviews
  • Verified

Appalling After Sales Customer Service

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa Furniture
yesplease
yespleaseGreater Melbourne (Inner), VIC
  • 6 reviews
  • 3 likes
  • Verified

Few hiccups, but happy with the furniture

published
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa Furniture
Brosa Furniture
Brosa F.Brosa Furniture

Thank you for the order number! We will contact you today.

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0.0
(1,234)
Steven
StevenCentral Highlands and Goldfields, VIC
  • 3 reviews
  • 1 like
  • Verified

Great Dining Room Chairs

published

We purchased 8 chairs from the website as we had already seen the chairs at our son's house so knew they were what we wanted. Sadly the quality control in the manufacturing let them down. One chair we could not fit the legs, after a number of emails a new set of chairs was delivered. Surprise, surprise, one of the chairs did not have the screw fittings in the back so we could not fit the seat to the back. Once all correct we ended up with 8 very comfortable and lovely looking chairs. The website was great and easy to use, good pictures and descriptions. The customer service was good.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Furniture Shops

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Tom M
Tom MGreater Melbourne (Inner), VIC
  • 4 reviews
  • 3 likes
  • Verified

Awesome team in Fitzroy showroom, but terrible product and after-sales experience

published
Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
MJM
MJMSydney, NSW
  • 3 reviews
  • 1 like
  • Verified

Beware of fabric

published
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
  • Verified

Quality Product and Excellent Customer Service

published

I bought two of the Sonja Ottoman Folding Beds. Their Quality is great, but more importantly the customer service team was excellent and the entire delivery process was above and beyond!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised

Questions & Answers

huda a.
huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue
Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.
Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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