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Brosa Furniture

Brosa Furniture (page 2 of 2)

4.3 from 1,704 reviews · View Statistics
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Reviews

2.4
35 reviews
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  • Verified

Prices are reasonable as items come with missing parts.

published

Prices are reasonable as items come with missing parts. We have waited 5 months for an order that said 4 weeks when ordered and we are literally sleeping on the floor and they can’t tell us when the parts will arrive. They can’t even get organised to send the parts as we have had lots of people contacting us about the issue. When you spend thousands on new furniture you expect to not sleep on the floor.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Katie! Oh no, we are so sorry that you're missing parts for your bed! Could you please provide us your order number so we can get an ETA on your parts request urgently?

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Giles
GilesSydney, NSW
  • Verified

Terrible service and uncomfortable product!

published

I bought a sofa bed from Brosa and it said on the website it's "comfort" level was snug. It's the hardest thing I've ever sat on let alone slept on. The delivery was late as well.

Returning it was a nightmare. They wouldn't organise a pickup till I chased them a bunch of times. They then didn't come to pick it up and I had to chase again to get them to come. The only way I got anything sorted was by complaining to one of the founders.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Giles
Giles

I've already spoken to your owner David and numerous people in customer service so feel free to follow up with them.

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Andy
AndySouth East Queensland, QLD
  • 2 reviews
  • Verified

Outstanding Quality & Design With The Commitment To Please From The BROSA Team.

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Thanks Andy, we are so happy that we could impress you!

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Cavenish R.
Cavenish R.Greater Melbourne (Metropolitan), VIC
  • Verified

16 weeks wait for 3 chairs

published

I ordered 3 bar stools and was told they should arrive in 16 weeks. Are you kidding me. 7 weeks later we have zero chairs to sit on and every time I enquire about the progress I get a snooty remark. Ridiculous wait for 3 items!!! Never order from them again!!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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  • Verified

Only buy if you are willing to wait for longer than the website states..

published
Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Varun
Varun
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Samantha
SamanthaSydney, NSW
  • 2 reviews
  • Verified

Sofa bed extremely uncomfortable and firm

published

I bought the Siesta 3 Seater Sofa bed, it looks great and is not too bad as seating but it is extremely uncomfortable to sleep on. The website lists this item as 'snug' not too soft, but not too firm, however it is very firm and painful to lay on. It is disappointing as if I knew it was actually firm not snug, I would not have purchased this. Waste of money!

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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Kim
KimGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

A table that we can’t find anywhere else

published

It is a perfect extendable table that we can’t find any better. It is good quality with beautiful patterns. Assembly is very easy to follow. I also can find other matching sets of chairs for it.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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The reviewer stated that an incentive was offered for this review

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Lorraine
LorrainePerth, WA
  • Verified

Faulty and missing items.

published
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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Similar opinion? Write a review on ProductReview.com.au!
wombat
wombatRichmond-Tweed, NSW
  • Verified

Billie Jean Rocker

published
  • Thumbnail
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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Furniture Shops

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Carrie
CarrieGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 12 likes
  • Verified

This is a revised review - The Best Experience (NOT)!!! Consumer Affairs need to get involved!

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Carrie! That's so lovely to hear, thank you for your nice review!

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