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Brosa Furniture (page 2 of 2)
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- Verified
Prices are reasonable as items come with missing parts.
Prices are reasonable as items come with missing parts. We have waited 5 months for an order that said 4 weeks when ordered and we are literally sleeping on the floor and they can’t tell us when the parts will arrive. They can’t even get organised to send the parts as we have had lots of people contacting us about the issue. When you spend thousands on new furniture you expect to not sleep on the floor.
- Verified
Terrible service and uncomfortable product!
I bought a sofa bed from Brosa and it said on the website it's "comfort" level was snug. It's the hardest thing I've ever sat on let alone slept on. The delivery was late as well.
Returning it was a nightmare. They wouldn't organise a pickup till I chased them a bunch of times. They then didn't come to pick it up and I had to chase again to get them to come. The only way I got anything sorted was by complaining to one of the founders.
Hi Giles! We are so sorry that your experience with the product and our service hasn't been a great one. We would love to review this case to do better in the future. Could you kindly provide us your ...
Read moreorder number here or email us with your order number and reference #PR3862 to feedback@brosa.com, so our customer service manager can look into this for you? Thank you for providing your feedback and bringing this to our attention.
I've already spoken to your owner David and numerous people in customer service so feel free to follow up with them.
- 2 reviews
- Verified
Outstanding Quality & Design With The Commitment To Please From The BROSA Team.
Very happy with our purchase from BROSA "Stella King Size Winged Bed Head" in Cosmic Anthracite, Outstanding quality & design with a luxurious feel & look that really lifts & complements our bedroom perfectly. Excellent pricing, you would pay way more in stores for this quality. As we live in Brisbane & With the item coming out of Victoria we were a bit concerned with delivery due to there current strict COVID restrictions in place but we had excellent communication with the BROSA team at all times from purchase until delivery which only ended ...
Read moreup taking 1 week for us to receive it, which I was very impressed with. The delivery guys let us know within 1 hour of delivery & where they were via there vehicle tracker, they were also very friendly, polite & happily placed the well packaged bed head in our bedroom. Its hard to find an online company that goes that extra mile for the costumer these days but that's what these guys did for us so my hats off too you BROSA & thank you, we could not fault anything so we will be back.Thanks Andy, we are so happy that we could impress you!
- Verified
16 weeks wait for 3 chairs
I ordered 3 bar stools and was told they should arrive in 16 weeks. Are you kidding me. 7 weeks later we have zero chairs to sit on and every time I enquire about the progress I get a snooty remark. Ridiculous wait for 3 items!!! Never order from them again!!
Hi Cavenish! Sorry to hear that the lead time of your made-to-order products was too long for you. Kindly note that we display the lead time of each product/variation on the product page and in the ch...
Read moreeckout before the payment is made to be fully transparent. Even made-to-order products can be cancelled within a certain period after purchase in case the lead time just doesn't work for you.
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- Verified
Only buy if you are willing to wait for longer than the website states..
We were originally stoked with our purchase of Brosa's Como modular sofa 1 month ago (17/05/2020). The customer service in-store was excellent and their prices for the quality offered was very competitive.
However, the progress since then has been nothing short of exasperating and disappointing. We are now in a new house with no sofa for the living room and no end in sight.
When we first purchased the sofa, the delivery timeframe was 2-3 weeks and this seemed like a reasonable time for us to wait.
1 week later, the delivery timeframe changed...
Read more to 4-6 weeks. When we called the customer hotline, they assured us that it would definitely not be longer than 4-6 weeks and they would inform us as soon as it arrived. 2 weeks later, the delivery timeframe changed to 6-8 weeks. When we called the customer hotline again, they now stated they could not give us any assurances of timeframe. Moreover, they denied ever speaking to us previously because "they did not have any notes in the system".Hi Varun, thank you for your feedback. We apologise that your order was subject to delay. Unfortunately, delays during the production time or transit can sometimes happen and are out of our control. Y...
Read moreour order tracking automatically gets updates if the ETA fluctuates for full transparency to our customers. Please note that the dates are an estimation and we cannot guarantee in advance that nothing will happen to hold up the production or the transport between the maker and our warehouse. However, we are working very hard to reduce order delays as much as possible and we are very sorry for any inconvenience caused in this case. If you wish to discuss your case further, please feel free to contact us at support@brosa.com.
Hi Brosa,
Thank you for your response. I would like to make a couple of points:
...
- 2 reviews
- Verified
Sofa bed extremely uncomfortable and firm
I bought the Siesta 3 Seater Sofa bed, it looks great and is not too bad as seating but it is extremely uncomfortable to sleep on. The website lists this item as 'snug' not too soft, but not too firm, however it is very firm and painful to lay on. It is disappointing as if I knew it was actually firm not snug, I would not have purchased this. Waste of money!
Hi Samantha, we are sorry to hear that you don't like your sofa bed. Please know that thanks to our 21-day return policy, you are not stuck with the product. You can find our full return policy and re...
Read morequest a return here: https://www.brosa.com.au/pages/returns-and-refunds. We hope this helps! Your Brosa Team
- 2 reviews
- Verified
A table that we can’t find anywhere else
It is a perfect extendable table that we can’t find any better. It is good quality with beautiful patterns. Assembly is very easy to follow. I also can find other matching sets of chairs for it.
The reviewer stated that an incentive was offered for this review
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Faulty and missing items.
Look at photos for faulty items and quality. Rethink your order before buying from here. There are definitely many fake reviews.
I have left a previous review on Brosa which stated that i was sent faulty office chairs and it took another month to send me new ones. however i was just sent my new replacements after a month waiting and one of them is faulty with massive blue marks on them. I am also missing both parts for the legs of the chairs. I specifically asked them to check my new replacements for any marks. spoke to brosa who said it will ...
Read moretake another 5-7 weeks to get new replacements sent out. I ordered these chairs in December 2019. During this time waiting for my chairs my sofa was delivered from brosa and it came faulty. There was a huge mark on the right side and thread pulls throughout. It is taking another two weeks to get my new couch delivered. will update if the new couch is faulty. This company is an absolute joke with bad customer service and horrible product. If they spent less time advertising fake good quality products and more time on actually making good products i would shop here again.
Thank you for your feedback, Lorraine. We are very sorry that you experienced multiple issues with your order. We are doing our best to fix the situation and get the replacement delivery to you as soo...
Read moren as possible. Our support team will stay in contact with you to keep you updated about the progress.- Verified
Billie Jean Rocker
When ordered the chair was pictured with stoppers on the rockers to limit how far it would tip. Without the stoppers the chair rocks to far back and feels unsafe and scary which makes for an uncomfortable experience. As the chair in the add is pictured with stoppers, when the chair arrived without stoppers, we requested that they be supplied. We were told that they would be sent as they are in the assembly instructions if they were out of stock but would be sent when available. An email arrived today to say they had been advised by the maker st...
Read moreoppers were not supplied with the Billie Jean rocker and the website images were incorrect. As they are clearly visible on the website they should be supplied with the chair. without the stoppers we will probably get rid of the chair as my wife feels unsafe in it.
Thank you for providing your honest feedback. We sincerely apologise that the product wasn't delivered exactly as expected and shown on the website images, which we have replaced. We have no concerns ...
Read moreabout the safety of the Billie Jean Rocking Chair with normal use. However, should you have further genuine concerns, please email us to support@brosa.com and we will be happy to reassess.Find out how Brosa Furniture compares to other Furniture Shops
Know better, choose better.
- 7 reviews
- 12 likes
- Verified
This is a revised review - The Best Experience (NOT)!!! Consumer Affairs need to get involved!
This was my original review:
I was really hesitant to book an appointment (Melbourne) because I hate being pressured but I can honestly say that from the moment I walked in, up until my beautiful lounge was delivered, it's been such a positive experience. Every step of the way it's been professional, friendly and the furniture is extremely good quality. There's a strong sense that this company REALLY cares about 'getting it right'! I've now ordered a Nottage Armchair and I'm sure it won't be my last purchase! :)
This is now the reality of t...
Read morehis business: 1: The beautiful lounge is an inferior product that can't be cleaned. I used a slightly damp cloth to clean a the couch but the yellow stains still came through, see below the response from Brosa when questioned regarding the yellow stains. Brosa's reponse: Please be advised that the Signature Premium fabric should only be cleaned with a damp cloth. Using too much water or letting spills sit on the fabric will cause stains as described as "yellow bleed". 2: The velcro stitching was coming undone, Brosa suggested that it only came undone because I put the cushion cover in the washing machine on hand wash cycle, however the velcro wasn't secured when I received the couch. Brosa's reponse: Please note you can purchase self-adhesive velcro in Bunnings or your local hardware store. 3: I put one of the cream couch cushion's in the machine on hand wash cycle and it came out white! Brosa's response: Kindly refer to our care instructions on the website and on the product label.Hi Carrie! That's so lovely to hear, thank you for your nice review!
Extra Information
the best mattress I have ever bought
Very comfortable and affordable.
Great improved sleep quality
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Hi Katie! Oh no, we are so sorry that you're missing parts for your bed! Could you please provide us your order number so we can get an ETA on your parts request urgently?