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I purchased the Frank TV unit 2 months ago. This company sent me the wrong assembly parts (incorrect screws), and have failed to correct the problem despite 5 emails and 3 phone conversations. The furniture I purchased is sitting in my hallway, unable to be assembled - and from what I gather, they can’t get it together to send the correct custom screws. This company, in my estimation, is amateur and poorly managed.
Still waiting 34 weeks after order
Ordered two office chairs in early Nov 2020 and chose them because estimated delivery time was 6 weeks. After ordering, delivery was pushed out, and then further again. I eventually received one chair after 4 months and was told the other was being made. BROSA's contact has been limited and I not happy that after 33 weeks the chair seat arrived with no contact from DHL to arrange a suitable date (as was meant to happen) and the swivel base I ordered has still not been delivered. I have contacted BROSA, and their reply email states they are busy and their response might be two weeks away........Exceptionally poor service and this is my last order ever from BROSA.
Damaged product, cant get hold of them, still waiting 4 days later for them to respond to me
Shocking customer service so far. Was very quick and efficient when I was buying! No surprise there.
But had a delivery last Wednesday of a coffee table that came with a crack through the centre of the whole thing. You cant contact them over the phone for this surprisingly (they only want to take your calls when ordering). So I followed the procedure online to get an automated email to say they will come back in 2 business days!! That is terrible but thought OK let's wait. Now I'm four working days in and still no contact.
There is no departmen...
Como Modular Sofa - super comfy
Bought the Como lounge after having seen it in store. Although delivery took a while, I was kept up to date with order tracking and delivery date. And it was delivered when promised. Lounge is very comfy and we love the feature of movable backrest.
Delay and no communication
We ordered our sofa at the start of April. ETA was July. Each time we checked the order tracker the ETA was pushed out further, however zero communication from Brosa. Last update indicated ETA mid-September. Meanwhile the same sofa on their website still showing 10-12 weeks delivery. Took several emails/calls/online chat to finally get a resolution and received a full refund. Brosa definitely needs to improve on after sales service and communication.
Dont Waste Your Time Or Money
Terrible customer service! Would not recommend Brosa. I have sent multiple messages them to them with no response other than them resending me old emails from months ago absolutely nothing to do with my issue.
Quality of my bed is beyond poor base looks cheap and nasty and not solid or sturdy at all. Bed was advertised as bed frame instead has a base and separate bed head that doesn’t attach to the bed itself. After paying $1000 for a bed frame you would expect a quality product.
Nothing came with instructions.
Do not recommend! Still waiting on A response from them
Been waiting since November 2020 for my chairs!
We purchased chairs at Brosa in November 2020, they were promised in 16 weeks, they extended the delivery date to May without advice, then July now August...again no notice of a changed delivery date!! When I called to see what was going on I got the same response.... keep blaming covid, I think its just a good excuse!! Who waits almost 9 months for furniture?? We are not talking customers made here!! I have had many items from other stores and all have kept to their 3-4 month delivery time table. Be well aware you may not receive your item by the due delivery date and you will not be informed either. Written to CEO several times and not even an apology. BYER BEWARE!!
Poor/ No customer service.
We did an order last week, soon after that I send an email to customer service to informed that we like to get everything delivered same time which would be end of OCT as two of items are been made.
No reply or confirmation yet, so after few day rang the customer service to confirm the delivery together at the end of OCT. We were told all good that’s been organized.
Yesterday got an email to say half of the items now with the delivery company expected to be delivered next week.
This not what I expected from Brosa, very disappointed with the service
Don't Order Anything
We received our item last week and it's broken. Sent emails, FB messages and post comments, and rang them 3 times and can only leave a message, Cannot speak to a human. Terrible service. they obviously dont care about you once they have your money
Just keep waiting for your furniture if you are lucky it will arrive before you die.
Order a daybed 27 weeks back. Still not delivered.
When we order we were told our order will be delivered in Mid May.
and here we are in the 2nd week of June still no clue when an order will be delivered.
They just keep on changing the expected delivery date.
First, it was 13th-21st May then they changed to 16th May to 30th May then changed to 01/06/2021 - 15/06/2021 and now it's on 10/06/2021 - 24/06/2021.
Quite sure when it gets close to 24-June they will push it further.
It was good for us that we didn't purchase any other furniture for our house from Brosa. Would not recommend it to anyone
I wish I could give Brosa.com.au (Brosa Furniture) 0 Stars
On 19 March 2021 I ordered I ordered and paid in full for:
FRANK BEDSIDE TABLE x 2
4_Main_3559: Walnut Acacia (STBFRK148NAT)
FRANK CHEST OF DRAWERS x 1
4_Main_3561: Walnut Acacia (CODFRK150NAT)
That was 3 months ago!!
On 6 April 2021, I was contacted by [Name Removed] (Delivery Coordinator) who stated that part of my order (the 2 bedside tables) would be ready for delivery (in the next 5-6 weeks)....Those 2 bedside tables were delivered on 5 May 2021. Then absolutely nothing from Brosa. No contact at all. However, their website was showing the outstanding item (the chest of drawers) as ‘in stock’ and ‘leaves the warehouse in 1-2 days’ (see screenshot). On 14 June 2021 (almost 3 months after I ordered) I emailed their customer support to enquire why my order had not been sent out. I received an auto response that said “We strive to respond to all correspondence within 48hrs, and we are excited to help you have a fantastic experience with Brosa.” As I have come to expect from Brosa, it is now 22 June 2021 and I still have still not had a response from Brosa Furniture. Today, utterly exasperated, I tried their Live Chat. After waiting for 16 minutes, I was finally connected. I was told my item was in stock and someone from their delivery team would be in touch. They stated that it has only just come into stock. I stated that I have screenshots from weeks ago, that show the item on their website that states ‘In Stock, Leaves the Warehouse in 1-2 Days’. They did not respond to that! So, the upshot is that after paying in full for my items over 3 months ago. I still do not have my order. I have had to chase them through their enquiry email and their Live Chat and still I wait. I would not recommend Brosa. I would never use Brosa again. UPDATE: After posting this review I received an email on 24 June to say my item had been picked up by the courier company, who would be in touch to arrange delivery. 28 June, I got a text to say my order would be delivered between 10am-1pm on 29 June. 29 June, Nothing delivered. At 2pm I called the courier company who told me that Brosa had never given them my item for delivery. Called Brosa customer service, but unsurprisingly there was no answer. At 3pm I received a text from Brosa that said "Unfortunately your Frank Chest of Drawers cannot be located in our warehouse, causing a delay to your intended delivery date. We are terribly sorry for this inconvenience & hope to provide a quick resolution. Our Customer Support team will be in touch to discuss next steps." So the text about my item being picked up on 24 June was clearly untrue. Remember they took my money on 19 March 2021. What next...
Be aware and cautious
Brosa is great when you’re placing an order and very quick at taking your money. NCR you pay- you wait. You wait and wait and wait.
Ordered and paid in January 2021 and was recently advised it will be at least August (with no guarantee), before my sofa arrives. You can’t cancel or have a refund- you just wait and there’s nothing they will do about it.
Buy your sofa from another company.
I wish I had.
WORST customer service
Poor quality customer service, they made an error on our order and overall a really bad experience. Would never order anything from them again. They have now 'lost' two Palemero armchairs that were due for arrival to our home. How can your company have two seperate chairs going missing from your warehouse? Poor systems in place and even worse customer service. Still waiting on a team member to respond to my missing delivery.
Extreme delay. Failed delivery, twice, of damaged items. Argumentative customer service.
10 month delay on a 3 month ETA at purchase…….still don’t have the item.
They attempted to deliver the item on two seperate occasions but it was badly damaged each time.
Customer service ignore you after purchase & are argumentative.
Happy to discuss my experience with any interested parties.
After a long wait to get delivery unfortunately when goods arrived they were significantly damaged inside and outside of product. I’m also very disappointed with the overall quality of the product which is very poor
Questions & Answers
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to firstname.lastname@example.org with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
Get an answer from our members and Brosa Furniture representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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