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Brosa Furniture

Brosa Furniture

4.4 from 1,533 reviews · View Statistics
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Pia
PiaSouth East Queensland, QLD
  • 2 reviews
  • Verified

so disappointed

published

Received confirmation text yesterday that delivery would be today 12pm-3pm.Took the day off work to be home for delivery of outdoor dining table and nobody showed, called or contacted me. Tried to contact customer service and was on hold until prompted to leave contact details and then call disconnected.

So disappointed. Not good enough.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Lynsey
Lynsey
  • 3 reviews
  • 1 like
  • Verified

Lovely bed and matching furniture

published

The velvet bed frame is lovely to the touch, the matching ottoman adds just the right touch and feels well made. One wish is the headboard sloped for comfort sitting up but good delivery and well made slats.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Other Furniture Shops

 
 

0.0
(1,234)
Tatira
TatiraGreater Melbourne (Outer), VIC
  • 3 reviews
  • 7 likes
  • Verified

Perfect for my lounge space

published

The service I received from the Brosa team was above and beyond what I expected. I purchased my occasional chairs during the looong lockdown in Victoria but the friendly staff at a Brosa made it all so easy and worth the wait.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Shell B
Shell B
  • 2 reviews
  • Verified

False advertising

published

I ordered an item that was in stock,ready to ship in 1 - 2 business days, I received and email with my tax invoice and the delivery date had changed to delivery between 12-26 December.

I called customer service (couldn’t really call it customer service) to query and was told not the eta of mid to late December was correct, they refused to listen to me and just kept speaking over the top of me. Asked to speak to a manager however they are not available.

Reading other reviews it seems this is a common occurrence with Brosa, false advertising and zero customer service.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Tracie
TracieSouth West, WA
  • 2 reviews
  • 2 likes
  • Verified

Customer service is horrible

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Leanne
LeanneSydney, NSW
  • Verified

Waited 7 months to receive a lounge missing the main component

published

I wish I'd read the reviews before purchasing. Waiting 7 months to receive a 1 seater lounge (should be 3 seater) as the main component is missing. Just appalling service post-sale. Will move the earth to get you to buy and then send emails delaying delivery. Will never shop here again.

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Tracie
TracieSouth West, WA
  • 2 reviews
  • 2 likes
  • Verified

Worst Customer Service

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Related Articles

Previous
Should I buy expensive or cheap outdoor furniture?

Outdoor furniture can seem like it costs the earth - we'll explain why. Above all, garden furniture needs to be durable. It should also be suitable for your climate, and practical for your needs.

Avleen M.
Avleen M.2 Nov 2021
should-i-buy-expensive-or-cheap-outdoor-furniture
Next
  • Verified

Brosa brings terrible quality, zero customer service & defected furniture straight to your door, for less.

published

The quality and customer service of Brosa Design has been on the decline and continues to nose dive. The Ingrid Chairs we purchased had defects where the screw holes are misaligned and couldn't be attached. The stitching on the leather is also coming apart as shown in the photos. Absolutely appalling post delivery service where they direct you to a call centre overseas that palm you off with no further updates and progress on the options to rectify and resolve the issue. Save yourself the headaches of purchasing terrible quality flat packed furniture with zero post sale service.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

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0.0
(1,234)
jazz
jazzMelbourne
  • 2 reviews
  • 1 like
  • Verified

Seta 4 Seater Sofa with Chaise - Best purchase of my adult life.

published

I ordered Seta 4 Seater Sofa with Chaise and the couch is just beautiful and comfy. The delivery service is next to done with their driver tracking system so you exactly know how far your delivery driver is. They even call when they are close to arrival time. Love buying from Brosa

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Furniture Shops

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Brittany T.
Brittany T.Central Highlands and Goldfields, VIC
  • Verified

Amazing functionality could be more comfortable

published

Great function-wise but the padding leaves something to be desired if you use this as a daily bed (as we do) then invest in a good mattress topper

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
carltonfc
carltonfcGreater Melbourne (Metropolitan), VIC
  • Verified

Ottoman

published

Ottoman is great, love the fabric and color. Overall height of ottoman lower than my old one bit I still love the look of it. Perfect for additional seating as well. Purchased July, delivered as advised in Sept (COVID). Cheap delivery fee given size of box!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Other Furniture Shops

 
 

0.0
(1,234)
  • Verified

Sofa bed - great, good looking but firm

published

Very happy

It’s a good looking piece & good value for money.
It is very firm, i added a topper & is now perfect.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Furniture Shops

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Felicity D.
Felicity D.Greater Melbourne (Metropolitan), VIC
  • Verified

An absolute waste of time with terrible (and clearly offshore) customer service

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
jenmad
jenmadSydney, NSW
  • 9 reviews
  • 12 likes
  • Verified

Pilling is to be expected

published

Bought several couches which started to pill within weeks of receipt. I have contacted brosa and they told me they expect pilling as the fabric is natural. Anyone who works in fabric manufacturing knows that pilling is a fault and is avoidable when good quality fabric is used. Being told you need to depill furniture you’ve spent thousands of dollars on is unacceptable. My brand new lounges look old and worn. I’m pretty annoyed.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Rodocos
RodocosSydney, NSW
  • 3 reviews
  • 2 likes
  • Verified

Fabric discolouration

published

Received the ottoman yesterday
The other pieces have been delivered approximately 8 months ago
Contacted brosa they said sunlight would have caused this
Don’t all rooms have sunlight????
Quality is terrible save your money!!!!!!!!

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Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Questions & Answers

huda a.
huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue
Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.
Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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