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Brosa Furniture

Brosa Furniture

4.4 from 1,462 reviews · View Statistics
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Reviews

2.7
23 reviews
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Laura
LauraGreater Melbourne (Inner), VIC
  • Verified

Been waiting since November 2020 for my chairs!

published

We purchased chairs at Brosa in November 2020, they were promised in 16 weeks, they extended the delivery date to May without advice, then July now August...again no notice of a changed delivery date!! When I called to see what was going on I got the same response.... keep blaming covid, I think its just a good excuse!! Who waits almost 9 months for furniture?? We are not talking customers made here!! I have had many items from other stores and all have kept to their 3-4 month delivery time table. Be well aware you may not receive your item by the due delivery date and you will not be informed either. Written to CEO several times and not even an apology. BYER BEWARE!!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Michael
MichaelSydney, NSW
  • 3 reviews
  • 1 like
  • Verified

Extreme delay. Failed delivery, twice, of damaged items. Argumentative customer service.

published

10 month delay on a 3 month ETA at purchase…….still don’t have the item.

They attempted to deliver the item on two seperate occasions but it was badly damaged each time.

Customer service ignore you after purchase & are argumentative.

Happy to discuss my experience with any interested parties.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

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0.0
(1,234)
  • Verified

Brosa stole my money

published

This company did not stock the “Quick Ship” items that were advertised on their website and then have not refunded the purchase when they were unable to deliver. I have been begging for a refund and there is either no response or a response that does not make sense.

I would never buy here again - Avoid

This company has STOLEN my money and simply does not return it. It’s simply not worth the risk.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Sherin
SherinGreater Melbourne (Inner), VIC
  • Verified

Really bad experience .

published

Waited for 5 months after ordering and paying upfront for the Theron day bed. 6 am on the morning of delivery they text to say can't locate item in warehouse. Then delivery arrives and I receive a blue bed, grey cushions and no legs.12 days on called customer care few times they say I have to wait another 21 weeks for the blue cushions but nothing had happened and I am still waiting on the legs to arrive. Full item still hasn't arrived. They keep sending me text regarding something arriving today - I don't know if anything would.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture
Sherin
Sherin

Yes the fact is nothing has been done by Brosa to either organise the return of the useless junk that's now occupying my lounge room or to give my money back. You guys have kept my money since 'Sept 2020.

Sherin
Sherin
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Ramya
Ramya
  • 5 reviews
  • Verified

Poor quality - Huber side and end tables

published

They must spend all their money on marketing. The Huber Side Table and End Table that I purchased took 22 weeks to arrive. The quality of the parts is poor. One part of the metal legs does not align with the frame and juts out slightly. There are dents and flaws in the metal base. The marble tops came with some slight scratches to them. They look as though I've purchased a second hand product. I wouldn't buy from this place again.

Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture
Linda S
Linda SBrisbane
  • 14 reviews
  • 21 likes
  • Verified

What a horrid company. Zero Stars

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture
  • Verified

Prices are reasonable as items come with missing parts.

published

Prices are reasonable as items come with missing parts. We have waited 5 months for an order that said 4 weeks when ordered and we are literally sleeping on the floor and they can’t tell us when the parts will arrive. They can’t even get organised to send the parts as we have had lots of people contacting us about the issue. When you spend thousands on new furniture you expect to not sleep on the floor.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture

Hi Katie! Oh no, we are so sorry that you're missing parts for your bed! Could you please provide us your order number so we can get an ETA on your parts request urgently?

Giles
GilesSydney, NSW
  • Verified

Terrible service and uncomfortable product!

published

I bought a sofa bed from Brosa and it said on the website it's "comfort" level was snug. It's the hardest thing I've ever sat on let alone slept on. The delivery was late as well.

Returning it was a nightmare. They wouldn't organise a pickup till I chased them a bunch of times. They then didn't come to pick it up and I had to chase again to get them to come. The only way I got anything sorted was by complaining to one of the founders.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture
Giles
Giles

I've already spoken to your owner David and numerous people in customer service so feel free to follow up with them.

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0.0
(1,234)
Cavenish R.
Cavenish R.Greater Melbourne (Metropolitan), VIC
  • Verified

16 weeks wait for 3 chairs

published

I ordered 3 bar stools and was told they should arrive in 16 weeks. Are you kidding me. 7 weeks later we have zero chairs to sit on and every time I enquire about the progress I get a snooty remark. Ridiculous wait for 3 items!!! Never order from them again!!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture
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  • Verified

Only buy if you are willing to wait for longer than the website states..

published
Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture
Varun
Varun
Samantha
SamanthaSydney, NSW
  • 2 reviews
  • Verified

Sofa bed extremely uncomfortable and firm

published

I bought the Siesta 3 Seater Sofa bed, it looks great and is not too bad as seating but it is extremely uncomfortable to sleep on. The website lists this item as 'snug' not too soft, but not too firm, however it is very firm and painful to lay on. It is disappointing as if I knew it was actually firm not snug, I would not have purchased this. Waste of money!

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture

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0.0
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Lorraine
LorrainePerth, WA
  • Verified

Faulty and missing items.

published
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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture
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wombat
wombatRichmond-Tweed, NSW
  • Verified

Billie Jean Rocker

published
  • Thumbnail
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture
Carrie
CarrieGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 12 likes
  • Verified

This is a revised review - The Best Experience (NOT)!!! Consumer Affairs need to get involved!

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture

Hi Carrie! That's so lovely to hear, thank you for your nice review!

Questions & Answers

huda a.
huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue
Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.
Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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