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This is a revised review - The Best Experience (NOT)!!! Consumer Affairs need to get involved!
This was my original review:
I was really hesitant to book an appointment (Melbourne) because I hate being pressured but I can honestly say that from the moment I walked in, up until my beautiful lounge was delivered, it's been such a positive experience. Every step of the way it's been professional, friendly and the furniture is extremely good quality. There's a strong sense that this company REALLY cares about 'getting it right'! I've now ordered a Nottage Armchair and I'm sure it won't be my last purchase! :)
This is now the reality of t...his business: 1: The beautiful lounge is an inferior product that can't be cleaned. I used a slightly damp cloth to clean a the couch but the yellow stains still came through, see below the response from Brosa when questioned regarding the yellow stains. Brosa's reponse: Please be advised that the Signature Premium fabric should only be cleaned with a damp cloth. Using too much water or letting spills sit on the fabric will cause stains as described as "yellow bleed". 2: The velcro stitching was coming undone, Brosa suggested that it only came undone because I put the cushion cover in the washing machine on hand wash cycle, however the velcro wasn't secured when I received the couch. Brosa's reponse: Please note you can purchase self-adhesive velcro in Bunnings or your local hardware store. 3: I put one of the cream couch cushion's in the machine on hand wash cycle and it came out white! Brosa's response: Kindly refer to our care instructions on the website and on the product label.
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