Reviewer Photos & Videos
Pilling is to be expected
Bought several couches which started to pill within weeks of receipt. I have contacted brosa and they told me they expect pilling as the fabric is natural. Anyone who works in fabric manufacturing knows that pilling is a fault and is avoidable when good quality fabric is used. Being told you need to depill furniture you’ve spent thousands of dollars on is unacceptable. My brand new lounges look old and worn. I’m pretty annoyed.
Received the ottoman yesterday
The other pieces have been delivered approximately 8 months ago
Contacted brosa they said sunlight would have caused this
Don’t all rooms have sunlight????
Quality is terrible save your money!!!!!!!!
Dreadful hard sofa
I went into the store 3 times without finding any assistance or product I was looking for that I had seen online. Went online & asked for information, never received information. I called the warehouse and asked for information and was told I would receive information via email but never received the email. Purchased the sofa I saw online then booked delivery which was to take two weeks, & informed I would receive delivery update and for me NOT to call them. Day of booked delivery I had not heard anything from them via email or phone. I called ...their delivery "department" & asked about my order, the person I spoke to asked if the number I was calling from was my number? I confirmed it was, the person I spoke to could not find my number in their system, I gave the person my order number, they found my order & told me the delivery would be coming today, I asked to be contacted an hour before delivery as I was at work & needed an hour to get back to my property, I was assured this would happen. I never received a phone call or email. The following day I received an email saying the delivery had come but I was not home and need to book another delivery. I then went back to my original order & found the phone number I had supplied was incorrect by one digit. I then sent an email explaining the issue with the correct digit & booked another delivery which again was to take 2 weeks. On the day of delivery, I receive a text saying the delivery was on its way, I sent a text back saying I am an hour away, I immediately received another text saying they were at my front door, and then immediately a phone call, they had not received the information that I was working and needed an hours notice and they would come back later in the day with an expected time. When they did turn up they couldn't get the sofa through the front door & had to climb over the back fence via my neighbor's house, I give kudos to the contracted delivery men as they persisted in their job & did it well. As for the company Brosa, they are the most inefficient impersonal company I have ever dealt with. The sofa is hard, uncomfortable & an elephant in the room that no one wants to sit on, after waiting 4 weeks and then watching the delivery contractors struggle with the dangerous job of lifting it over a fence I am stuck with something I despise. Furthermore, there was zero communication via email or their site.
I purchased the Frank TV unit 2 months ago. This company sent me the wrong assembly parts (incorrect screws), and have failed to correct the problem despite 5 emails and 3 phone conversations. The furniture I purchased is sitting in my hallway, unable to be assembled - and from what I gather, they can’t get it together to send the correct custom screws. This company, in my estimation, is amateur and poorly managed.
Como Modular Sofa - super comfy
Bought the Como lounge after having seen it in store. Although delivery took a while, I was kept up to date with order tracking and delivery date. And it was delivered when promised. Lounge is very comfy and we love the feature of movable backrest.
WORST customer service
Poor quality customer service, they made an error on our order and overall a really bad experience. Would never order anything from them again. They have now 'lost' two Palemero armchairs that were due for arrival to our home. How can your company have two seperate chairs going missing from your warehouse? Poor systems in place and even worse customer service. Still waiting on a team member to respond to my missing delivery.
Waited almost 8 months for item, and no clue from company about delivery. Disappointed i wasn't warned of wait time
Problem after problem with damaged goods
I ordered an outdoor setting, corner lounge with coffee table. Delivery of the items took over 2 months. We are really happy with the lounge, however the coffee table came out of the box damaged beyond repair. Arranging return and replacement of the item was a hair-pulling out experience. The return slip was never sent to me, I stayed home for 2 days waiting pick up that couldn't occur. I received no support or returned emails during this time. Then I re-booked the return pick up on my own, and when the replacement arrived it was also damaged. It was a stressful shopping experience to say the least.
Very poor after sales customer service.
Whilst products appear to be of good quality, it's mostly cheap board with a really thin coating of paint. Screws are flimsy, some holes do not align. Products chip very easily with minimum effort, and there is very poor customer follow up to any inquiries on this. I'm still waiting after 2 weeks to hear if I can purchase a replacement part for a cabinet. You will likely notice blemishes on your product when unwrapping because of inconsistent manufacturing. No real difference in qaulity as opposed to Ikea, just trading off the latest on trend fad.
Brosa provided great service from purchase to delivery. I found the web chat was the best way to contact them when we needed to make changes to our order. They were responsive and helpful. We bought a few sets of the Ingrid dining chairs which were well packaged, easy to build and of good quality for the price, plus look fantastic! Only suggestion for improvement would be to provide plugs to cover the screw holes for a neater finish, but great looking and comfortable nevertheless.
Ridiculous wait for delivery
Ordered the Frank 2 seater lounge in blue, matching armchair and ottoman in September 2020. Lounge was delivered in October, and is a nice product to look at but not comfortable to sit on, there is not much cushioning on the seat, making it quite hard to sit on. The chair was delivered in February and is similar to the lounge in terms of comfort. Seven months on, I am still waiting for the ottoman. Apparently it may be delivered in May 2021. Overall, products are stylish, not comfortable to sit on and take many months to be delivered. Brosa has...emailed out a message from their CEO twice now to apologize for the delay, blaming it on COVID and industrial action at the ports in Australia. I can only assume that this means that numerous customers are affected by this extreme delay in delivery times.
Can’t return item
Purchased an office chair from this company - turned up on time but had damage and was not what we were after - tried to contact them in all the ways suggested (phone & online) no answer - Don’t bother purchasing from this company
A very slow experience
The ordering was fine and we were advised there may be a delay
Ordered and paid end of November Delivered end of March
Our order sat two weeks in the warehouse with the consignee some other name in Adelaide
I did the hard work to get it sorted out and refunded 10% of the purchase price with an apology
Two weeks later still nothing had happened and still the wrong consingee name
DHL the delivery company were absolutely no help whatsoever in sorting it out
Customer service staff did not return phone calls and I was left to sort out the company’s mess up
Great looking piece but not built for everyday use
I ordered the Maki Sofa Bed in Burnt Orange and the colour is stunning. Everyone who has seen it has commented on how great it looks! Only thing is that it's not the most comfy of chairs as you can feel the iron rods when sitting on it. I haven't used it as a fold out sofa bed yet, and probably won't as I don't think it will be comfortable for guests. However, for an accent piece it ticks all the boxes. Ordering and delivery were super easy.
Very poor service
I ordered a sofa bed and had to wait for a month to receive it. The item was flat packed and very heavy. I was given no notice of the delivery. After organising a friend to help me move it into the sitting room and put it together, it was not at all comfortable!!. I contacted Brosa and asked to return it but because I was just outside the return allowance, after taking a few days to reply, they refused!!. I am now left with a sofa which is of no use. The whole experience has been most frustrating and I am substantially out of pocket. I would not recommend this company or buy from them again.
Questions & Answers
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to firstname.lastname@example.org with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
Get an answer from our members and Brosa Furniture representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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