Terrible Product Support Services
I’ve placed 2 orders with Brosa. I’m nervously waiting for my second order to arrive and have had nothing but problems with my first order. An item replaced twice - communication response times were terrible & I had to do all the follow up to get a resolution - still not perfect however rectified. Since placing my second order, I recently had to contact Brosa about a broken hinge on the second item from the first order and received an automated email saying their support function was extremely busy (that’s a red flag in itself) & that their ...response time will be up to 2 weeks. In my opinion, this is unacceptable & Brosa does not come close to other major online retailers in relation to service and after sales care. I did what I thought was the right thing, I provided direct feedback (low rating & specific feedback) after receiving an email from ‘David W’ from Brosa - no follow up or response received after being invited to offer feedback. With regards to my broken Brosa item, I’m still waiting to hear something from someone 15 days later (longer than they indicated would be my wait time)...
I was delivered a couch with faulty parts. After emailing and calling several times I was informed I was not assembly it correctly. 4 weeks later Brosa with admitted that the fault was on their part. Their customer service was extremely unresponsive and I had to chase them up repeatedly. After 4 weeks of using the faulty item and hours emailing and calling, I was offered a 100 refund .... they managed to mess this up to and yet again I had to call to request they follow through with this.
7 weeks later I am still using a faulty couch with no ...legs. I was informed that the part would arrive a week ago and that their team would deliver and assemble it. Yet again I have had to chase them up to resolve this and was finally informed that the part has been sent via post and they have failed to follow through their assurance that they would deliver a part with a team to fix the couch. This has been beyond appalling. I have never written a review in my life but this experience truly warrants taking the time to warn other consumers. Don't do it
Awesome team in Fitzroy showroom, but terrible product and after-sales experience
Awesome team in the Fitzroy showroom. Great quality furniture for the price! Biggest let down was the muck around with a confirmed delivery being cancelled without any contact, essentially wasting an entire day waiting. Online customer service didn't help the situation by twice confirming the delivery when we suspected it wasn't coming, only to be informed at the end of the day that the items were not going to be delivered for a further month. Disappointing delivery experience after a great showroom experience.
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Questions & Answers
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to firstname.lastname@example.org with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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