Reviewer Photos & Videos
WORST customer service
Poor quality customer service, they made an error on our order and overall a really bad experience. Would never order anything from them again. They have now 'lost' two Palemero armchairs that were due for arrival to our home. How can your company have two seperate chairs going missing from your warehouse? Poor systems in place and even worse customer service. Still waiting on a team member to respond to my missing delivery.
Extreme delay. Failed delivery, twice, of damaged items. Argumentative customer service.
10 month delay on a 3 month ETA at purchase…….still don’t have the item.
They attempted to deliver the item on two seperate occasions but it was badly damaged each time.
Customer service ignore you after purchase & are argumentative.
Happy to discuss my experience with any interested parties.
Waited almost 8 months for item, and no clue from company about delivery. Disappointed i wasn't warned of wait time
Brosa stole my money
This company did not stock the “Quick Ship” items that were advertised on their website and then have not refunded the purchase when they were unable to deliver. I have been begging for a refund and there is either no response or a response that does not make sense.
I would never buy here again - Avoid
This company has STOLEN my money and simply does not return it. It’s simply not worth the risk.
Very poor after sales customer service.
Whilst products appear to be of good quality, it's mostly cheap board with a really thin coating of paint. Screws are flimsy, some holes do not align. Products chip very easily with minimum effort, and there is very poor customer follow up to any inquiries on this. I'm still waiting after 2 weeks to hear if I can purchase a replacement part for a cabinet. You will likely notice blemishes on your product when unwrapping because of inconsistent manufacturing. No real difference in qaulity as opposed to Ikea, just trading off the latest on trend fad.
Ridiculous wait for delivery
Ordered the Frank 2 seater lounge in blue, matching armchair and ottoman in September 2020. Lounge was delivered in October, and is a nice product to look at but not comfortable to sit on, there is not much cushioning on the seat, making it quite hard to sit on. The chair was delivered in February and is similar to the lounge in terms of comfort. Seven months on, I am still waiting for the ottoman. Apparently it may be delivered in May 2021. Overall, products are stylish, not comfortable to sit on and take many months to be delivered. Brosa has...emailed out a message from their CEO twice now to apologize for the delay, blaming it on COVID and industrial action at the ports in Australia. I can only assume that this means that numerous customers are affected by this extreme delay in delivery times.
Really bad experience .
Waited for 5 months after ordering and paying upfront for the Theron day bed. 6 am on the morning of delivery they text to say can't locate item in warehouse. Then delivery arrives and I receive a blue bed, grey cushions and no legs.12 days on called customer care few times they say I have to wait another 21 weeks for the blue cushions but nothing had happened and I am still waiting on the legs to arrive. Full item still hasn't arrived. They keep sending me text regarding something arriving today - I don't know if anything would.
A very slow experience
The ordering was fine and we were advised there may be a delay
Ordered and paid end of November Delivered end of March
Our order sat two weeks in the warehouse with the consignee some other name in Adelaide
I did the hard work to get it sorted out and refunded 10% of the purchase price with an apology
Two weeks later still nothing had happened and still the wrong consingee name
DHL the delivery company were absolutely no help whatsoever in sorting it out
Customer service staff did not return phone calls and I was left to sort out the company’s mess up
I was delivered a couch with faulty parts. After emailing and calling several times I was informed I was not assembly it correctly. 4 weeks later Brosa with admitted that the fault was on their part. Their customer service was extremely unresponsive and I had to chase them up repeatedly. After 4 weeks of using the faulty item and hours emailing and calling, I was offered a 100 refund .... they managed to mess this up to and yet again I had to call to request they follow through with this.
7 weeks later I am still using a faulty couch with no ...legs. I was informed that the part would arrive a week ago and that their team would deliver and assemble it. Yet again I have had to chase them up to resolve this and was finally informed that the part has been sent via post and they have failed to follow through their assurance that they would deliver a part with a team to fix the couch. This has been beyond appalling. I have never written a review in my life but this experience truly warrants taking the time to warn other consumers. Don't do it
Unacceptable experience - in the morning of ETA, informed my ordered item is discontinued and no longer available
I purchased a coffee table and a dining set, paid all up front. Sales staff promised they will arrive only 3 weeks time but Brosa kept delaying ETA and nothing has been delivered after 9 weeks. Finally received a confirmation of the delivery date on the 9th of March, but the night before, informed that 2 items are tagged as "LOST". I have no idea if I will receive anything tomorrow or wait even longer until ALL items are ready for delivery. No further explanation was given so far.
UPDATE on 9 MAR
This morning I was i...nformed that the colour of the chairs I have ordered is DISCONTIUNED. Waited for 9 weeks and found they are no longer available. Different colour is available and arranged to be delivered tomorrow but it is not the issue. Furniture is not something I purchase everyday. I spent fair bit time for researching the products, visiting the showroom, and money to get something I really like. Even the EAT was delayed so much, I was still looking forward to receiving them. but now, Brosa is just a reminder of this terrible experience.
Poor quality - Huber side and end tables
They must spend all their money on marketing. The Huber Side Table and End Table that I purchased took 22 weeks to arrive. The quality of the parts is poor. One part of the metal legs does not align with the frame and juts out slightly. There are dents and flaws in the metal base. The marble tops came with some slight scratches to them. They look as though I've purchased a second hand product. I wouldn't buy from this place again.
Brosa Furniture is unable to deliver my order after 6 months
After six months of waiting for my order (a Greta Bar Cabinet) I have just had the poorest response from Brosa - they can’t confirm a delivery date - stuck at the port. I ordered and paid on 2 Sept 2020 for delivery in Dec, this was pushed to January and then Feb 2021 due to ‘held up at port’ and now it has pushed to March 2021 for the same reason. Very disappointed on the lack of customer contact regarding the ongoing delay and right now, no one knows where my order actually is. They are now eager to offer a refund but I have waited so long and can’t get a replacement unit without further delays from another supplier. Very disappointed and this will be the last time I shop with Brosa.
Poor customer service
[Name Removed] provided a poor level of customer service via the chat function when I was enquiring about the options that were available (and limiting in terms of which combinations of legs to fabric were allowed). After providing little explanation he continually tried to blow me off, and when I requested the enquiry be escalated to a manager for further advice, he blatantly refused to acknowledge the request before hanging up on me. If this is the level of service Brosa accepts then I will happily take my business elsewhere.
Bad after sales experience
Had an unsuccessful delivery of a sofa because it didn't fit in my lift. They took the sofa away and texted me the same day that they would get in contact with me but no one ever got back to me regarding a refund or a redelivery to a different address. I've now contacted Brosa several times with no follow up. After three weeks Brosa still have my money AND my sofa. Not very happy
Damaged goods delivered.
Shipping was extended a few times due to covid.. which I understand however after 3 months of waiting my order arrived damaged. See photos
Questions & Answers
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to email@example.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
Get an answer from our members and Brosa Furniture representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.