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Brosa Furniture

Brosa Furniture

4.4 from 1,301 reviews · View Statistics

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VERONICA
VERONICASydney, NSW
  • Verified

Terrible Post Purchase service and outcome for faulty products

published
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Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Peta Preston
Peta PrestonSouth East Queensland, QLD
  • Verified

Damaged goods

published

After a long wait to get delivery unfortunately when goods arrived they were significantly damaged inside and outside of product. I’m also very disappointed with the overall quality of the product which is very poor

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Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
jessica
jessicaSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Poor customer service

published

I have purchased an entertainment unit and a buffet which were damaged (dented and scratched). I’m trying to get a refund and after 2 emails and a call to the customer service nothing has happened after 2 weeks. I have been promised than an email will be sent and a refund will occur but nothing has been done yet. Return policy is only valid for 3 weeks and no one is responding. Terrible customer service & i would absolutely not recommend Brosa

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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
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Kristy S09
Kristy S09Metropolitan Adelaide, SA
  • Verified

Problem after problem with damaged goods

published

I ordered an outdoor setting, corner lounge with coffee table. Delivery of the items took over 2 months. We are really happy with the lounge, however the coffee table came out of the box damaged beyond repair. Arranging return and replacement of the item was a hair-pulling out experience. The return slip was never sent to me, I stayed home for 2 days waiting pick up that couldn't occur. I received no support or returned emails during this time. Then I re-booked the return pick up on my own, and when the replacement arrived it was also damaged. It was a stressful shopping experience to say the least.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Jasmine  Salisbury
Jasmine SalisburyGreater Melbourne (Inner), VIC
  • Verified

Can’t return item

published

Purchased an office chair from this company - turned up on time but had damage and was not what we were after - tried to contact them in all the ways suggested (phone & online) no answer - Don’t bother purchasing from this company

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Brosa Furniture
Brosa F.Brosa Furniture
Disappointed Customer
Disappointed CustomerGreater Melbourne (Outer), VIC
  • Verified

Very poor service experience

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
2 comments
Brosa Furniture
Brosa F.Brosa Furniture

Emails to support dint help, I did manage to talk to another representative yesterday after a month of follow ups, somebody atleast took ownership of the problem. Hopefully, they dont disappoint me again.

  • Verified

One month later still no replacement

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Brosa Furniture
Brosa F.Brosa Furniture
Anne
Anne
  • 2 reviews
  • 1 like
  • Verified

Very poor service

published

I ordered a sofa bed and had to wait for a month to receive it. The item was flat packed and very heavy. I was given no notice of the delivery. After organising a friend to help me move it into the sitting room and put it together, it was not at all comfortable!!. I contacted Brosa and asked to return it but because I was just outside the return allowance, after taking a few days to reply, they refused!!. I am now left with a sofa which is of no use. The whole experience has been most frustrating and I am substantially out of pocket. I would not recommend this company or buy from them again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Brosa Furniture
Brosa F.Brosa Furniture
Bill
BillSouth East Queensland, QLD
  • 2 reviews
  • Verified

Appalling After Sales Customer Service

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
1 comment
Brosa Furniture
Brosa F.Brosa Furniture
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Linda
LindaGreater Melbourne (Metropolitan), VIC
  • Verified

Bad experience after purchase

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Brosa Furniture
Brosa F.Brosa Furniture
Jenny
JennySouth East Queensland, QLD
  • 3 reviews
  • 2 likes
  • Verified

Delivery customer service appalling

published

Ordered $2.5k of sofa and coffee table the customer service in the delivery side was so bad i canceled my order, if the service is this bad before i receive my product i would be very wary of after sales service
I cannot rate the quality as i canceled before i received the products

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
2 comments
Brosa Furniture
Brosa F.Brosa Furniture
Jenny
Jenny
Emily
EmilySouth East Queensland, QLD
  • Verified

Can I give a negative start?

published

Items supplied 23 weeks after ordering - that's fine I understand Covid held up with manufacturers. It looks like I was sent someone's second hand items. There is dirt, pen marks, water marks and the stitching isn't even complete. Its been a week and their customer service team have only just contacted me now. NEVER BUY FROM THEM. Their customer service team are rude and arrogant. They are still investigating if I can get a refund on this item!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
4 comments
Brosa Furniture
Brosa F.Brosa Furniture
Emily
Emily

I actually returned the item yesterday. still disappointed that I can’t get shipping refunded. How was I to know the item was going to be unusable when you sent it.

Brosa Furniture
Brosa F.Brosa Furniture

Hi Emily! If the item was faulty, you should not have to pay for shipping. Please let us know your order number so we can follow this up with you directly?

Jman
JmanSydney, NSW
  • 2 reviews
  • 4 likes
  • Verified

Never use this company

published

Ordered two chairs in the ready to ship tab for pre Xmas delivery. As a Xmas gift.

Less than 12 hours later the shipping date is..... six months later. Don’t be fooled. Don’t use this company. They publish inaccurate info to get you in, and rely on complacency to keep your order.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Brosa Furniture
Brosa F.Brosa Furniture

Hi Jman! We are sorry if there was any confusion about the lead times. We would love to get in touch with you to clarify and find a solution. Could you please provide us your order number, so we can contact you?

Angela
Angela
  • 2 reviews
  • 2 likes
  • Verified

Should not have passed quality control! False advertising.

published
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Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
2 comments
Brosa Furniture
Brosa F.Brosa Furniture
Angela
Angela
Iloveshopping
IloveshoppingAustralian Capital Territory
  • 6 reviews
  • 4 likes
  • Verified

Absolutely Dreadful Service and Faulty Product

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
2 comments
Brosa Furniture
Brosa F.Brosa Furniture
Iloveshopping
Iloveshopping
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Questions & Answers

huda a.
huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue
Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.
Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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