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WORST customer service
Poor quality customer service, they made an error on our order and overall a really bad experience. Would never order anything from them again. They have now 'lost' two Palemero armchairs that were due for arrival to our home. How can your company have two seperate chairs going missing from your warehouse? Poor systems in place and even worse customer service. Still waiting on a team member to respond to my missing delivery.
Waited almost 8 months for item, and no clue from company about delivery. Disappointed i wasn't warned of wait time
Problem after problem with damaged goods
I ordered an outdoor setting, corner lounge with coffee table. Delivery of the items took over 2 months. We are really happy with the lounge, however the coffee table came out of the box damaged beyond repair. Arranging return and replacement of the item was a hair-pulling out experience. The return slip was never sent to me, I stayed home for 2 days waiting pick up that couldn't occur. I received no support or returned emails during this time. Then I re-booked the return pick up on my own, and when the replacement arrived it was also damaged. It was a stressful shopping experience to say the least.
Very poor after sales customer service.
Whilst products appear to be of good quality, it's mostly cheap board with a really thin coating of paint. Screws are flimsy, some holes do not align. Products chip very easily with minimum effort, and there is very poor customer follow up to any inquiries on this. I'm still waiting after 2 weeks to hear if I can purchase a replacement part for a cabinet. You will likely notice blemishes on your product when unwrapping because of inconsistent manufacturing. No real difference in qaulity as opposed to Ikea, just trading off the latest on trend fad.
Ridiculous wait for delivery
Ordered the Frank 2 seater lounge in blue, matching armchair and ottoman in September 2020. Lounge was delivered in October, and is a nice product to look at but not comfortable to sit on, there is not much cushioning on the seat, making it quite hard to sit on. The chair was delivered in February and is similar to the lounge in terms of comfort. Seven months on, I am still waiting for the ottoman. Apparently it may be delivered in May 2021. Overall, products are stylish, not comfortable to sit on and take many months to be delivered. Brosa has...emailed out a message from their CEO twice now to apologize for the delay, blaming it on COVID and industrial action at the ports in Australia. I can only assume that this means that numerous customers are affected by this extreme delay in delivery times.
Can’t return item
Purchased an office chair from this company - turned up on time but had damage and was not what we were after - tried to contact them in all the ways suggested (phone & online) no answer - Don’t bother purchasing from this company
A very slow experience
The ordering was fine and we were advised there may be a delay
Ordered and paid end of November Delivered end of March
Our order sat two weeks in the warehouse with the consignee some other name in Adelaide
I did the hard work to get it sorted out and refunded 10% of the purchase price with an apology
Two weeks later still nothing had happened and still the wrong consingee name
DHL the delivery company were absolutely no help whatsoever in sorting it out
Customer service staff did not return phone calls and I was left to sort out the company’s mess up
Very poor service
I ordered a sofa bed and had to wait for a month to receive it. The item was flat packed and very heavy. I was given no notice of the delivery. After organising a friend to help me move it into the sitting room and put it together, it was not at all comfortable!!. I contacted Brosa and asked to return it but because I was just outside the return allowance, after taking a few days to reply, they refused!!. I am now left with a sofa which is of no use. The whole experience has been most frustrating and I am substantially out of pocket. I would not recommend this company or buy from them again.
Unacceptable experience - in the morning of ETA, informed my ordered item is discontinued and no longer available
I purchased a coffee table and a dining set, paid all up front. Sales staff promised they will arrive only 3 weeks time but Brosa kept delaying ETA and nothing has been delivered after 9 weeks. Finally received a confirmation of the delivery date on the 9th of March, but the night before, informed that 2 items are tagged as "LOST". I have no idea if I will receive anything tomorrow or wait even longer until ALL items are ready for delivery. No further explanation was given so far.
UPDATE on 9 MAR
This morning I was i...nformed that the colour of the chairs I have ordered is DISCONTIUNED. Waited for 9 weeks and found they are no longer available. Different colour is available and arranged to be delivered tomorrow but it is not the issue. Furniture is not something I purchase everyday. I spent fair bit time for researching the products, visiting the showroom, and money to get something I really like. Even the EAT was delayed so much, I was still looking forward to receiving them. but now, Brosa is just a reminder of this terrible experience.
Bad after sales experience
Had an unsuccessful delivery of a sofa because it didn't fit in my lift. They took the sofa away and texted me the same day that they would get in contact with me but no one ever got back to me regarding a refund or a redelivery to a different address. I've now contacted Brosa several times with no follow up. After three weeks Brosa still have my money AND my sofa. Not very happy
Damaged goods delivered.
Shipping was extended a few times due to covid.. which I understand however after 3 months of waiting my order arrived damaged. See photos
Bad experience after purchase
1. We had a good experience in the showroom, very helpful consultant.
2. Happy with range of products and ordered the Austin Full Sleeper Modular Sofa with Storage (Dark Gull Grey) and confirmed delivery.
3. Initially very disappointed with the product and this is why. On Friday 5 Feb, I received a text saying the confirmed delivery on Saturday 6 Feb was now not possible and to contact them to arrange another day after the 11 Feb. This was not acceptable as we had sold our older coach, so I called and explained this. Ok, so now we were re-en...stated for Saturday delivery. The team delivered and left, on opening the box, we discovered the base of sofa was damaged. Called again and after much explaining and stating this must be collected immediately, another team did come and get it. Now we have no coach. More calling to have a replacement delivered. The replacement sofa was delivered today Wednesday 10 Feb. Instead of being coachless for 1 day, we were coachless for 5 days. Happy with the replacement product, but very disappointed to received a damaged product and the inconveniences. 4. Product was easy to assemble.
After waiting over 5 months for the delivery of my bed that was supposed to take 7-8 weeks it arrived with no legs. Very disappointing!
Bed looks great but assembly is appalling
Ordered the Scot bed from Brosa. It came on time and looks nice. Big problem though. The two men who assembled it didn't have a clue how to do it. End product is a bed that is missing bolts, no nuts used at all, head board is wobbly and some of the wrong bolts in the wrong place= substandard, unsafe piece of furniture. My husband is 80 years old and we are sleeping on a mattress on the floor until they can get someone back who hopefully knows what he/she is doing. Customer service very nice but so far no action. Concerned about our safety as well. Be ware.
Don't do it
Just don't bother ordering anything that needs to be made. 8 weeks tuned into 21 weeks and when my order finally arrived last week a leg on the Frank chest of drawers was the incorrect piece and couldn't be used. I'm now told i have to wait 13 weeks for a small leg that screws in so my order is complete. 13 weeks!! Could this not be flown in guys considering it's your mistake. Its come and collect the goods, give me a full refund and close your doors.
Questions & Answers
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to firstname.lastname@example.org with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
Get an answer from our members and Brosa Furniture representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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