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Brosa Furniture

Brosa Furniture

4.4 from 1,276 reviews · View Statistics

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Kristy S09

Kristy S09Metropolitan Adelaide, SA

  • Verified

Problem after problem with damaged goods

published

I ordered an outdoor setting, corner lounge with coffee table. Delivery of the items took over 2 months. We are really happy with the lounge, however the coffee table came out of the box damaged beyond repair. Arranging return and replacement of the item was a hair-pulling out experience. The return slip was never sent to me, I stayed home for 2 days waiting pick up that couldn't occur. I received no support or returned emails during this time. Then I re-booked the return pick up on my own, and when the replacement arrived it was also damaged. It was a stressful shopping experience to say the least.

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Justin

JustinSouth East Queensland, QLD

  • Verified

Very poor after sales customer service.

published

Whilst products appear to be of good quality, it's mostly cheap board with a really thin coating of paint. Screws are flimsy, some holes do not align. Products chip very easily with minimum effort, and there is very poor customer follow up to any inquiries on this. I'm still waiting after 2 weeks to hear if I can purchase a replacement part for a cabinet. You will likely notice blemishes on your product when unwrapping because of inconsistent manufacturing. No real difference in qaulity as opposed to Ikea, just trading off the latest on trend fad.

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  • Verified

Great service

published

Brosa provided great service from purchase to delivery. I found the web chat was the best way to contact them when we needed to make changes to our order. They were responsive and helpful. We bought a few sets of the Ingrid dining chairs which were well packaged, easy to build and of good quality for the price, plus look fantastic! Only suggestion for improvement would be to provide plugs to cover the screw holes for a neater finish, but great looking and comfortable nevertheless.

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Andrea S.

Andrea S.South East Queensland, QLD

  • Verified

Ridiculous wait for delivery

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Brosa Furniture
Brosa F.Brosa Furniture
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  • Verified

Great looking piece but not built for everyday use

published

I ordered the Maki Sofa Bed in Burnt Orange and the colour is stunning. Everyone who has seen it has commented on how great it looks! Only thing is that it's not the most comfy of chairs as you can feel the iron rods when sitting on it. I haven't used it as a fold out sofa bed yet, and probably won't as I don't think it will be comfortable for guests. However, for an accent piece it ticks all the boxes. Ordering and delivery were super easy.

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 Edie

EdieGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified

Love the table shape but disappointed that it’s only veneer on ply.

published

Table I purchased was very easy to assemble and looks lovely in the dining room. Lots of great comments about it even though it’s not real wood.

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Brosa Furniture
Brosa F.Brosa Furniture

Hi Edie! Delighted you're loving your new table, we thank you for your honest feedback as it does help improve on our products and customer experience.

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Ramya

Ramya

  • 5 reviews
  • Verified

Poor quality - Huber side and end tables

published

They must spend all their money on marketing. The Huber Side Table and End Table that I purchased took 22 weeks to arrive. The quality of the parts is poor. One part of the metal legs does not align with the frame and juts out slightly. There are dents and flaws in the metal base. The marble tops came with some slight scratches to them. They look as though I've purchased a second hand product. I wouldn't buy from this place again.

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Brosa Furniture
Brosa F.Brosa Furniture
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Linda

LindaGreater Melbourne (Metropolitan), VIC

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Bad experience after purchase

published
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1 comment
Brosa Furniture
Brosa F.Brosa Furniture
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Andrea

Andrea

  • 2 reviews
  • Verified

Our Perfect Chair

published

Having spent hours n days online looking for a perfect occasional chair for a newly refurbished room we came across Brosa Furniture. Don't waste your time looking elsewhere! Product quality was excellent, delivery was as promised and prompt. But best of all products come fully assembled!! We will definitely use Brosa again!

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Brosa Furniture
Brosa F.Brosa Furniture

Thanks Andrea, this means a lot to us!

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Debra

DebraSydney, NSW

  • Verified

Bed looks great but assembly is appalling

published

Ordered the Scot bed from Brosa. It came on time and looks nice. Big problem though. The two men who assembled it didn't have a clue how to do it. End product is a bed that is missing bolts, no nuts used at all, head board is wobbly and some of the wrong bolts in the wrong place= substandard, unsafe piece of furniture. My husband is 80 years old and we are sleeping on a mattress on the floor until they can get someone back who hopefully knows what he/she is doing. Customer service very nice but so far no action. Concerned about our safety as well. Be ware.

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Brosa Furniture
Brosa F.Brosa Furniture
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Melissa C

Melissa C

  • 6 reviews
  • 2 likes
  • Verified

Misleading cancel/change policies but good customer service

published
Incentivised ReviewNo
1 comment
Brosa Furniture
Brosa F.Brosa Furniture
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Corinne

CorinneSydney Surrounds, NSW

  • 3 reviews
  • 1 like
  • Verified

Item destroyed in transit -terrible communication

published
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2 comments
Brosa Furniture
Brosa F.Brosa Furniture
Corinne
Corinne
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yesplease

yespleaseGreater Melbourne (Inner), VIC

  • 5 reviews
  • 2 likes
  • Verified

Few hiccups, but happy with the furniture

published
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3 comments
Brosa Furniture
Brosa F.Brosa Furniture
yesplease
yesplease

Hi Team. Thanks, I am actually still waiting to hear back about a return request I put in last week for order number R915003019. The chairs I ordered don’t quite fit everything else. Thanks.

Brosa Furniture
Brosa F.Brosa Furniture

Thank you for the order number! We will contact you today.

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  • Verified

Prices are reasonable as items come with missing parts.

published

Prices are reasonable as items come with missing parts. We have waited 5 months for an order that said 4 weeks when ordered and we are literally sleeping on the floor and they can’t tell us when the parts will arrive. They can’t even get organised to send the parts as we have had lots of people contacting us about the issue. When you spend thousands on new furniture you expect to not sleep on the floor.

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1 comment
Brosa Furniture
Brosa F.Brosa Furniture

Hi Katie! Oh no, we are so sorry that you're missing parts for your bed! Could you please provide us your order number so we can get an ETA on your parts request urgently?

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Sonia

SoniaGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified

Amazing Service

published

Great price and quality f furniture, loved being able to select delivery date, the notifications right up to when the driver was outside your door was amazing and cost of delivery was so reasonable. One draw back is Customer Service department, had to leave message and its hard to speak to someone on the spot if you need.

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Brosa Furniture
Brosa F.Brosa Furniture

Hi Sonia! We are happy that you've been satisfied with the whole process. We are doing our best to return every missed call in a timely manner and we're sorry that you haven't been able to get through to us the first time.

Sonia
Sonia

I eventually got on to the right department but it wasn’t as easy as it should be but once I spoke to someone all was resolved. :)

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Phoebe Jade

Phoebe JadeSouth-Eastern Region, NSW

  • 2 reviews
  • Verified

Amazing quality Mila sofa

published

The quality of the sofa that i purchased from Brosa is second to none. Responses to enquiries were always prompt also.
Delivery was a little delayed and not so accurate to what is advised online, be prepared for that, but overall i am very happy with my 3 seater Mila sofa.

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Brosa Furniture
Brosa F.Brosa Furniture

We love to hear that you're so happy with your new Mila Sofa!

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Angela

Angela

  • 2 reviews
  • 2 likes
  • Verified

Should not have passed quality control! False advertising.

published
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Brosa Furniture
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Angela
Angela
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Katie

KatieGreater Melbourne (Metropolitan), VIC

  • Verified

We love the sofa. Just some minor problem.

published
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1 comment
Brosa Furniture
Brosa F.Brosa Furniture

Hi Katie, thank you for your feedback! Of course, we will be more than happy to check on the issue with the mechanism that you've mentioned. Just email us with a photo or video to support@brosa.com and we'll look into it for you.

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Gold Coast Traveller

Gold Coast TravellerSouth East Queensland, QLD

  • 5 reviews
  • 6 likes
  • Verified

Love! Very comfortable

published

Great stools, perfect height and colour is fantastic as per photos online! Amazing, well worth the wait! It was a long wait as I had ordered a very specific colour! But looove the new stools

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Brosa Furniture
Brosa F.Brosa Furniture

Thank you for your nice words!

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Maryam

MaryamGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified

Good product and quality but quite small

published

The tv cabinet looks nice, it was easy to put together. Good quality and fast delivery from supplier. It looks very small though would only suit a very small space.

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1 comment
Brosa Furniture
Brosa F.Brosa Furniture

Thank you for your feedback, Maryam! We do have entertainment units in different sizes. We're glad to hear that you like the piece.

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Questions & Answers

huda a.

huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue

Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.

Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas

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