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Brosa Furniture
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Nice quality dining chairs
I bought 4 dining chairs which were of great quality and I couldn't be happier with them. Very comfortable and well made. However, I felt waiting months for delivery was not welcome though I must admit they were worth it in the end. They arrived safe and sound.
- 2 reviews
- 1 like
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Good quality but 6 months to deliver!
Purchased the marble white Huber End table in late Oct 2021. Had an ETA of 3 to 4 weeks. Delivered 23 weeks later in April 2022! However I was kept informed of the delays in shipping throughout this time which was of little consolation as I needed this table and would not have purchased had I known this.. There were multiple emails each pushing back the ETA. When the marble table finally arrived, it was of good quality and easy to assemble. The marble was expected to be white in colour but unfortunately it had moderately large yellow and oran...
Read morege natural marks which were not as described in the Brosa website. These looked like ugly stains. Raised this with Brosa and they ssid it was a natural marble color despite their "white" description. Overall, I am not happy..- 2 reviews
- 1 like
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I ordered a couple of items from them few years ago
I ordered a couple of pieces from them a few years ago:
* an ottoman
* a "concrete dining table*
* a bench
All items were stocked, so I did not have to deal with lead times. However I'm a little bit disappointed with the quality.
The dining bench I sent back immediately, and to be fair to them they made it relatively easy. It did not look anything like what I was expecting, but also it was wobbly, which is just a big nono, for such high traffic item (or anything you seat on really).
The ottoman is quite nice looking, but one of the feet just fell off I had to fix it. Not great quality there....
Read more The concrete table is quite a disappointment. It is not really concrete, it's painted cement. the paint, is reacting very strongly to any cleaning product, it marks easily and not in a nice way (not like what you can see in some concrete tables in restaurants for instance). Since it's painted the usual concrete treatments won't really help. I was considering sanding the paint out at some point and redoing the treatment. Interestingly, the removalist damaged a corner once and it turns out the cement is white (definitely not concrete), so I'm glad I did not try that it would have been quite a mess. The table was not cheap. The price is in fact in line with some competitor that provide true concrete (and come with a repair kit). I would definitely not recommend this company to anyone as frankly I'm quite disappointed. Oh one last thing, delivery was terrible for the dining table (they left me alone to deal with the crate in the building's lobby)- 2 reviews
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Better than the rest
Firstly great website and easy to navigate. Got the VIP delivery service, delivery boys were great and assembled the lounge easily and promptly! Store had a good selection to browse from. With fabric samples to take home which was really helpful. Just one thing to note find out availability before ordering as goods are popular and u may have to wait for the stock to arrive from overseas so allow time for that. After sales service wasn’t the best I had to do the chasing but eventually found someone to assist me to prioritise my delivery. Would definitely purchase again from Brosa but with eyes wide open.
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- 20 reviews
- 48 likes
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Very poor service
I ordered a sofa and an ottoman on Black Friday i.e at the end of November. Was told it would be in stock within 1-2 weeks. After I paid, I was informed there was a delay with it. Their courier company ANC with a call centre in the Philippines informed me that both items would be delivered down stairs on 29.12. I asked them to call me back an hour later so I could organise a friend to get it upstairs for me. They never did. I made a number of calls the next day, dealt with different people in the call centre who had no idea what to do. When I f...
Read moreinally got hold of an Aussie person, they no longer had deliveries on 29.12. She was highly annoyed with me for not wanting to deal with their call centre and offered me 30.12. delivery of both items. Yesterday they gave me a delivery time of 2-5pm. Today they showed up at 11. Lucky that my friend was available to take the goods upstairs for me. Driver showed up with 2 boxes, assuring me I got both items. Turns out I only got the sofa!!!! The ottoman was delivered hassle free by an Australian a week later, as scheduled. Inspite of themselves having the impression that they are a first class company, they have terrible customer service and obviously can't handle an influx of orders. Have wasted my time in their chat room, they ignored my request to talk to a manager. It's to be hoped that their service improves this year.- 18 reviews
- 2 likes
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Excellent Furniture online store
I bought two different furniture and thinking about the third one as they were very good in quality and very good design and color, delivered fast and clean,the products price are very reasonable in comparison with other online stores
- 3 reviews
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Great customer service when it matters
The Brosa team helped us set up our holiday house when most companies weren't able to deliver. They were professional, polite and their design choices really my expectations. We had a few hiccups with a few items. This is when Brosa's customer service really stood out. The team communicated promptly, listened to the issues, identified a solution and helped us get on track as quickly as possible. This was much more than a 'buying' experience, they actually cared about us as a customer. Special thanks to Sarah and Bree.
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- 2 reviews
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Stylish products, awful quality control and communication
TL;DR: Poor quality control and even worse communication marred what started as a good experience. Do not risk making a large order with Brosa until they have sorted their QC/logistical issues out.
We ordered from Brosa in June, and had good advice and service from the staff at the Fitzroy store when trying to choose the right products. We were told that all but one of the items we ordered would be available by around August, with the other item not available until October.
As promised, in August we were told the items were in the warehouse b...
Read moreut could not be taken into the house and assembled due to the restrictions that were in place at the time, so I postponed the delivery to a later date. Some weeks later, we get an e-mail saying that two bookcases and the bed head from the bed frame we had ordered had somehow disappeared in the warehouse, with a replacement for the bed head not available until July 2022 (!) and the second bookcase in December '21. I received a $200 discount as compensation, as well as an assurance that the rest of the frame could be assembled without the frame. On the day of delivery, the delivery men advised that they were unable to assemble the frame as the bed head was an integral part of the structure. The two bedside tables also had scratches and large wood chip on them (see photos). Delivery took place on a Friday near the end of business hours, so I was unable to speak to customer support that day.- 3 reviews
- 1 like
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Lovely bed and matching furniture
The velvet bed frame is lovely to the touch, the matching ottoman adds just the right touch and feels well made. One wish is the headboard sloped for comfort sitting up but good delivery and well made slats.
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- 3 reviews
- 7 likes
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Perfect for my lounge space
The service I received from the Brosa team was above and beyond what I expected. I purchased my occasional chairs during the looong lockdown in Victoria but the friendly staff at a Brosa made it all so easy and worth the wait.
- 6 reviews
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not so good experience
Shame on you Brosa, I have not ordered any items that was full in price at the time of my order all item that I got were advertised 20% of full price .
I have called Brosa first to enquire about product - Marie dining chairs at that time they were 25% of the original price on Brosa website .
As have not received response from Brosa stylist , have called and that officer have sent me pictures of Marie dining chairs to see re wired bruch legs, by then Marie dining chair on your website went from 25% of the original pr...
Read moreice to 20% discount Then I called back and emailed as wanted to make order and have asked if Brosa would honour 25% discount for Marie dining chairs and they said they will, I said that I would like to pay direct deposit for my order as do not have large amount on credit card. At the time of my order all of the item that I ordered had 20% discount from original price so I have ordered those with that discount ( marie chairs had 20% but Brosa gave me 25% )- 2 reviews
- 1 like
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Seta 4 Seater Sofa with Chaise - Best purchase of my adult life.
I ordered Seta 4 Seater Sofa with Chaise and the couch is just beautiful and comfy. The delivery service is next to done with their driver tracking system so you exactly know how far your delivery driver is. They even call when they are close to arrival time. Love buying from Brosa
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- 2 reviews
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Amazing functionality could be more comfortable
Great function-wise but the padding leaves something to be desired if you use this as a daily bed (as we do) then invest in a good mattress topper
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Ottoman
Ottoman is great, love the fabric and color. Overall height of ottoman lower than my old one bit I still love the look of it. Perfect for additional seating as well. Purchased July, delivered as advised in Sept (COVID). Cheap delivery fee given size of box!
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Sofa bed - great, good looking but firm
Very happy
It’s a good looking piece & good value for money.
It is very firm, i added a topper & is now perfect.
Questions & Answers
I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.
Has anyone purchased the Brosa Sondra Sofa Bed?
Lots of complaints regarding your delivery service. Have these been addressed? I'm hesitant to purchase anything from you because of these complaints.
I can honestly say Brosa is a brilliant company they addressed some of the issues I had with the delivery company & the last 4 items were on time & intact not a mark on the box it did make me hesitant...
Read more to keep purchasing as the first few unbelievably the box looked like a dogs breakfast but the furniture not a mark on it I took photos & let Brosa know they were great offered compensation but I thought no need as furniture was fine but just so they know how I received it so I then bought lots more furniture as I needed to fill a new home so I will continue to purchase as their furniture looks fantastic & is comfortable ZacMy experience has been shocking. I literally got an email today saying they were passing my issue onto a third party customer service team!!! This is after waiting nearly 3 months beyond the promised ...
Read moredelivery date. I think that says it all about how much they care about resolving issues (i.e. they don't!).Get an answer from our members and Brosa Furniture representatives
Details
Category | Online Shops and Furniture Shops |
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Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
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