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Brosa Furniture

Brosa Furniture

4.3 from 1,709 reviews · View Statistics
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Leah F.
Leah F.South East Queensland, QLD
  • Verified

Extremely Poor After Sales Communication & Delivery

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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  • Verified

Garbage l

published

Sent the wrong parts. Couch was supposed to be delivered in 10 days. Came two months later with the wrong legs. Now it’s a month later and still no legs. Support doesn’t help at all and just say “we have contacted our suppliers”. So three months later I don’t have a couch but you can still order it online to be delivered to your house in 10 days? This is a giant scam.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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  • Verified

Nice quality dining chairs

published

I bought 4 dining chairs which were of great quality and I couldn't be happier with them. Very comfortable and well made. However, I felt waiting months for delivery was not welcome though I must admit they were worth it in the end. They arrived safe and sound.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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  • Verified

Long delivery, poor quality, poor service

published

Waited 4 months after being told 6 weeks!
Ordered the Palermo Chair and 3 seater
They arrived separately and are different material! The couch material is poor, with a tear within a month.
The chair is made with such nicer material, stronger and more comfortable! so (supposed to be the same colour, but are certainly not the same! Two different materials)
Not a happy customer, but their customer service team were no help what so ever!
Would not recommend buying a couch from Brosa due to the poor quality my 3 seater is. Very disappointed for the money I spent with this company!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Peter
PeterSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Good quality but 6 months to deliver!

published
Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Cyprien A.
Cyprien A.
  • 2 reviews
  • 1 like
  • Verified

I ordered a couple of items from them few years ago

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Maz
MazMelbourne
  • 2 reviews
  • 1 like
  • Verified

Terrible customer service

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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  • Verified

Waited 6 months for two bedside tables

published

I ordered two bedside frank tables on the 1st of August 2021 and received them on the 1st of February 2022. So 6 months later.

The bedside tables are made of wood but they smell of bad chemical.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
CIRCUS
CIRCUSMid North Coast, NSW
  • Verified

Worst customer experience ever!!!! BEWARE

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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A. Putra
A. PutraGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like
  • Verified

Terrible after sales service

published
Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Kate
KateCampbell 2612, ACT
  • Verified

Broken promises

published

It’s been three months and I’m still waiting on a Brosa bed to arrive. What is even more frustrating is that the customer service manager has said in every email communication since January that the bed is in the warehouse and will be picked up that week for delivery….. well, yet another broken promise again this week. I am no longer patient and I do not understand this poor service.

Assuming it arrives one day, I’ll update with the quality review. (To be fair, the bed does look amazing… not 3months-wait-amazing, but pretty good)

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Kate, I am so sorry you have not been responded to or followed up. I have reached out to you directly via email.

Kate
Kate
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Yulia R.
Yulia R.Weston Creek 2611, ACT
  • Verified

2 months waiting..

published

Blame covid for the lack of fulfilling their promises. Paid $150 to get one thing delivered to Canberra but it has been 2 months and when I contacted them they said “it’s ready to be delivered “ I asked them again “when IS the couch to be actually DELIVERED ? “ and they said probably another 3 weeks. Shame when they said in their website before I ordered it will only take 3-4 weeks. Covid , covid and covid that’s their excuse, while I have other companies to deliver my items on time . I know I don’t live in Melbourne or Sydney but yeah I paid $150 for that reason. Thinking to purchase more stuffs from them but no thanks !

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Allen F.
Allen F.Turner 2612, ACT
  • Verified

Do not buy from this company!

published

Do not buy from this company. I ordered my couch at the end of November and was promised delivery by Christmas. When they missed that delivery date, they said at the latest end of January and they’ve missed that as well. I still can’t get an estimated date, and they first blamed Christmas shut downs, and lockdowns and now isolations. I don’t have even have faith that my couch will ever arrive.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Emma D.
Emma D.South East Queensland, QLD
  • 2 reviews
  • 2 likes
  • Verified

Mixed feelings

published
Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Emma so sorry for the mixed experience you have encountered. I am unable to locate your order without any information so please feel free to email me at support@brosa.com and I will look into it straight away.

Emma D.
Emma D.

Mixed feelings turned to total resentment by day 182. I suggest you get a new delivery partner.

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Rahul
Rahul
  • 2 reviews
  • 1 like
  • Verified

Pathetic and Appalling Order Handling

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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Page 1 of 5

Questions & Answers

Yildiz
Yildizasked

Hi everyone planning on purchasing the baker extendable dining table also Marie dinning chairs & cloves bar stools. As this purchase will be over $5000.00 I would love feed back on products and services prior to ordering. Thank you in advance

No answers
Ilani F.
Ilani F.asked

I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.

2 answers
LMM
LMM

I would not buy from them again. I am still waiting. I am going to repoet them to fair trading.

Ilani F.
Ilani F.

Sorry to hear that. Did you order something and how long have you been waiting?

Mel
Melasked

Has anyone purchased the Brosa Sondra Sofa Bed?

No answers
See all Brosa Furniture questions

Get an answer from our members and Brosa Furniture representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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