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Brosa Furniture

Brosa Furniture

4.3 from 1,706 reviews · View Statistics
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Listing monitored by Brosa Furniture

Reviews

2.9
10 reviews
  • Product Quality
    3.6 (7)
  • Return Claim MadeYes · No (7)
  • Warranty Claim MadeYes (7) · No
  • Product Appearance As advertised (7) · Not as advertised (0)
  • Shipping
    4.2 (5)
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Sus
SusSydney, NSW
  • 3 reviews
  • Verified

Great customer service when it matters

published

The Brosa team helped us set up our holiday house when most companies weren't able to deliver. They were professional, polite and their design choices really my expectations. We had a few hiccups with a few items. This is when Brosa's customer service really stood out. The team communicated promptly, listened to the issues, identified a solution and helped us get on track as quickly as possible. This was much more than a 'buying' experience, they actually cared about us as a customer. Special thanks to Sarah and Bree.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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Louise
LouiseSydney, NSW
  • 6 reviews
  • Verified

Faulty product, zero service.

published

Bought a sideboard which when it first came out of the box I was delighted with. It looked to be really good quality however once I'd put the legs on and stood it up I saw one of the doors won't close, the hinges weren't attached properly by manufacturer so it just hangs open.
Sent email photos and video to Brosa explaining the issue and 10 days later zero response except an email saying it would take them up to a week to respond.
Thats far below the minimum standard of service I'd expect.
There was also a payment glitch where the money came out of my account but no order confirmation, item still showing in my cart however that got fixed up in a few days.

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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Davy B.
Davy B.Greater Melbourne (Inner), VIC
  • Verified

Great service and products

published

Easy to navigate website and was able to quickly chat with people for any further information. Products received as described. Very solid and durable. Not much assembly required.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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yesplease
yespleaseGreater Melbourne (Inner), VIC
  • 15 reviews
  • 5 likes
  • Verified

Few hiccups, but happy with the furniture

published
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Thank you for the order number! We will contact you today.

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Steven
StevenCentral Highlands and Goldfields, VIC
  • 3 reviews
  • 1 like
  • Verified

Great Dining Room Chairs

published

We purchased 8 chairs from the website as we had already seen the chairs at our son's house so knew they were what we wanted. Sadly the quality control in the manufacturing let them down. One chair we could not fit the legs, after a number of emails a new set of chairs was delivered. Surprise, surprise, one of the chairs did not have the screw fittings in the back so we could not fit the seat to the back. Once all correct we ended up with 8 very comfortable and lovely looking chairs. The website was great and easy to use, good pictures and descriptions. The customer service was good.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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Tom M
Tom MGreater Melbourne (Inner), VIC
  • 4 reviews
  • 3 likes
  • Verified

Awesome team in Fitzroy showroom, but terrible product and after-sales experience

published
Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Quality Product and Excellent Customer Service

published

I bought two of the Sonja Ottoman Folding Beds. Their Quality is great, but more importantly the customer service team was excellent and the entire delivery process was above and beyond!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

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Questions & Answers

Yildiz
Yildizasked

Hi everyone planning on purchasing the baker extendable dining table also Marie dinning chairs & cloves bar stools. As this purchase will be over $5000.00 I would love feed back on products and services prior to ordering. Thank you in advance

No answers
Ilani F.
Ilani F.asked

I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.

2 answers
LMM
LMM

I would not buy from them again. I am still waiting. I am going to repoet them to fair trading.

Ilani F.
Ilani F.

Sorry to hear that. Did you order something and how long have you been waiting?

Mel
Melasked

Has anyone purchased the Brosa Sondra Sofa Bed?

No answers
See all Brosa Furniture questions

Get an answer from our members and Brosa Furniture representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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