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Brosa Furniture

Brosa Furniture

4.3 from 1,811 reviews · View Statistics
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Listing monitored by Brosa Furniture

Reviews

  • Product Quality
    2.7 (3)
  • Return Claim MadeYes (1) · No (2)
  • Warranty Claim MadeYes (3) · No
  • Product Appearance As advertised (2) · Not as advertised (0)
  • Shipping
    3.7 (3)
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Maria
Mariasydney
  • 6 reviews
  • Verified

not so good experience

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeYes
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Maria, we're sincerely sorry for any inconvenience caused by the lengthy process in this instance. We're glad you received your full refund and we hope you'll give Brosa another try in the future.

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Louise
LouiseSydney, NSW
  • 6 reviews
  • Verified

Faulty product, zero service.

published

Bought a sideboard which when it first came out of the box I was delighted with. It looked to be really good quality however once I'd put the legs on and stood it up I saw one of the doors won't close, the hinges weren't attached properly by manufacturer so it just hangs open.
Sent email photos and video to Brosa explaining the issue and 10 days later zero response except an email saying it would take them up to a week to respond.
Thats far below the minimum standard of service I'd expect.
There was also a payment glitch where the money came out of my account but no order confirmation, item still showing in my cart however that got fixed up in a few days.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeYes
  • Product Appearance As advertised
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Tom M
Tom MGreater Melbourne (Inner), VIC
  • 4 reviews
  • 3 likes
  • Verified

Awesome team in Fitzroy showroom, but terrible product and after-sales experience

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeYes
  • Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Lorraine S
Lorraine Sasked

I have been told by your customer service that you are not delivering to most areas, Mclaren Vale SA in this case. How can you advertise "delivery Australia wide".

1 answer
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Kerryn M.
Kerryn M.asked

I have just ordered the heron grey Isabella king bed head. Has anybody else ordered /recieved this and were you happy with quality etc ?

No answers
SLC
SLCasked

Hi, does Brosa submit fake 5 star reviews in order to bury recent 1 star reviews?

2 answers
Grace
Grace

Sorry, I can’t help you there!

Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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