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Brosa Furniture

Brosa Furniture

4.3 from 1,820 reviews · View Statistics
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Reviews

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Peter
PeterSydney, NSW
  • 2 reviews
  • 2 likes
  • Verified

Good quality but 6 months to deliver!

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance Not as advertised
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Cyprien A.
Cyprien A.
  • 2 reviews
  • 1 like
  • Verified

I ordered a couple of items from them few years ago

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
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Disgruntled
DisgruntledSydney
  • 20 reviews
  • 48 likes
  • Verified

Very poor service

published
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
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Louise
LouiseSydney, NSW
  • 6 reviews
  • Verified

Faulty product, zero service.

published

Bought a sideboard which when it first came out of the box I was delighted with. It looked to be really good quality however once I'd put the legs on and stood it up I saw one of the doors won't close, the hinges weren't attached properly by manufacturer so it just hangs open.
Sent email photos and video to Brosa explaining the issue and 10 days later zero response except an email saying it would take them up to a week to respond.
Thats far below the minimum standard of service I'd expect.
There was also a payment glitch where the money came out of my account but no order confirmation, item still showing in my cart however that got fixed up in a few days.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeYes
  • Product Appearance As advertised
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Katie S
Katie SGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like
  • Verified

Delay and no communication

published

We ordered our sofa at the start of April. ETA was July. Each time we checked the order tracker the ETA was pushed out further, however zero communication from Brosa. Last update indicated ETA mid-September. Meanwhile the same sofa on their website still showing 10-12 weeks delivery. Took several emails/calls/online chat to finally get a resolution and received a full refund. Brosa definitely needs to improve on after sales service and communication.

  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
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Justin
JustinSouth East Queensland, QLD
  • Verified

Very poor after sales customer service.

published

Whilst products appear to be of good quality, it's mostly cheap board with a really thin coating of paint. Screws are flimsy, some holes do not align. Products chip very easily with minimum effort, and there is very poor customer follow up to any inquiries on this. I'm still waiting after 2 weeks to hear if I can purchase a replacement part for a cabinet. You will likely notice blemishes on your product when unwrapping because of inconsistent manufacturing. No real difference in qaulity as opposed to Ikea, just trading off the latest on trend fad.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
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Andrea S.
Andrea S.South East Queensland, QLD
  • Verified

Ridiculous wait for delivery

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
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Related Articles

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Ramya
Ramya
  • 5 reviews
  • Verified

Poor quality - Huber side and end tables

published

They must spend all their money on marketing. The Huber Side Table and End Table that I purchased took 22 weeks to arrive. The quality of the parts is poor. One part of the metal legs does not align with the frame and juts out slightly. There are dents and flaws in the metal base. The marble tops came with some slight scratches to them. They look as though I've purchased a second hand product. I wouldn't buy from this place again.

  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance Not as advertised
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Debra
DebraSydney, NSW
  • Verified

Bed looks great but assembly is appalling

published

Ordered the Scot bed from Brosa. It came on time and looks nice. Big problem though. The two men who assembled it didn't have a clue how to do it. End product is a bed that is missing bolts, no nuts used at all, head board is wobbly and some of the wrong bolts in the wrong place= substandard, unsafe piece of furniture. My husband is 80 years old and we are sleeping on a mattress on the floor until they can get someone back who hopefully knows what he/she is doing. Customer service very nice but so far no action. Concerned about our safety as well. Be ware.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
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  • Verified

Prices are reasonable as items come with missing parts.

published

Prices are reasonable as items come with missing parts. We have waited 5 months for an order that said 4 weeks when ordered and we are literally sleeping on the floor and they can’t tell us when the parts will arrive. They can’t even get organised to send the parts as we have had lots of people contacting us about the issue. When you spend thousands on new furniture you expect to not sleep on the floor.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Katie! Oh no, we are so sorry that you're missing parts for your bed! Could you please provide us your order number so we can get an ETA on your parts request urgently?

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Samantha
SamanthaSydney, NSW
  • 2 reviews
  • Verified

Sofa bed extremely uncomfortable and firm

published

I bought the Siesta 3 Seater Sofa bed, it looks great and is not too bad as seating but it is extremely uncomfortable to sleep on. The website lists this item as 'snug' not too soft, but not too firm, however it is very firm and painful to lay on. It is disappointing as if I knew it was actually firm not snug, I would not have purchased this. Waste of money!

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance Not as advertised
Brosa Furniture
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Tom M
Tom MGreater Melbourne (Inner), VIC
  • 4 reviews
  • 3 likes
  • Verified

Awesome team in Fitzroy showroom, but terrible product and after-sales experience

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeYes
  • Product Appearance As advertised
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Suzanne V.
Suzanne V.South East Queensland, QLD
  • Verified

Looks good but needs replacing after 18 months.

published
  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Product Appearance As advertised
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Questions & Answers

Lorraine S
Lorraine Sasked

I have been told by your customer service that you are not delivering to most areas, Mclaren Vale SA in this case. How can you advertise "delivery Australia wide".

1 answer
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Kerryn M.
Kerryn M.asked

I have just ordered the heron grey Isabella king bed head. Has anybody else ordered /recieved this and were you happy with quality etc ?

No answers
SLC
SLCasked

Hi, does Brosa submit fake 5 star reviews in order to bury recent 1 star reviews?

2 answers
Grace
Grace

Sorry, I can’t help you there!

Brosa Furniture
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Details · 

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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Extra Information

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Jessica Richards

Lived up to expectations!

by Jessica Richards on 18 Aug 2022
Great night sleep. Was concerned it was too firm but has not been an issue at all. No negative issues. My quality of sleep has improved since I had th... Read full review

Zel

Best mattress protector

by Zel on 18 Aug 2022
Super impressed with my mattress protector. It actually goes around the mattress without having to be stretched or ripped. Comfy and looks great.... Read full review

Annie G

Second Mattress

by Annie G on 18 Aug 2022
I bought this exact mattress for my own bed and loved it so much, that I decided to buy the same one for my guest. room.... Read full review

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