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not so good experience
Shame on you Brosa, I have not ordered any items that was full in price at the time of my order all item that I got were advertised 20% of full price .
I have called Brosa first to enquire about product - Marie dining chairs at that time they were 25% of the original price on Brosa website .
As have not received response from Brosa stylist , have called and that officer have sent me pictures of Marie dining chairs to see re wired bruch legs, by then Marie dining chair on your website went from 25% of the original pr...ice to 20% discount Then I called back and emailed as wanted to make order and have asked if Brosa would honour 25% discount for Marie dining chairs and they said they will, I said that I would like to pay direct deposit for my order as do not have large amount on credit card. At the time of my order all of the item that I ordered had 20% discount from original price so I have ordered those with that discount ( marie chairs had 20% but Brosa gave me 25% )
Problem after problem with damaged goods
I ordered an outdoor setting, corner lounge with coffee table. Delivery of the items took over 2 months. We are really happy with the lounge, however the coffee table came out of the box damaged beyond repair. Arranging return and replacement of the item was a hair-pulling out experience. The return slip was never sent to me, I stayed home for 2 days waiting pick up that couldn't occur. I received no support or returned emails during this time. Then I re-booked the return pick up on my own, and when the replacement arrived it was also damaged. It was a stressful shopping experience to say the least.
Bad experience after purchase
1. We had a good experience in the showroom, very helpful consultant.
2. Happy with range of products and ordered the Austin Full Sleeper Modular Sofa with Storage (Dark Gull Grey) and confirmed delivery.
3. Initially very disappointed with the product and this is why. On Friday 5 Feb, I received a text saying the confirmed delivery on Saturday 6 Feb was now not possible and to contact them to arrange another day after the 11 Feb. This was not acceptable as we had sold our older coach, so I called and explained this. Ok, so now we were re-en...stated for Saturday delivery. The team delivered and left, on opening the box, we discovered the base of sofa was damaged. Called again and after much explaining and stating this must be collected immediately, another team did come and get it. Now we have no coach. More calling to have a replacement delivered. The replacement sofa was delivered today Wednesday 10 Feb. Instead of being coachless for 1 day, we were coachless for 5 days. Happy with the replacement product, but very disappointed to received a damaged product and the inconveniences. 4. Product was easy to assemble.
Should not have passed quality control! False advertising.
Bought the small Martin buffet cabinet off this company. I went on here and looked at reviews before going ahead with purchasing as it had a good rating. On their Website/Facebook/Insta photos the Martin range looked lovely made out of mango wood which I had never seen and overall looked great. Ordered it and as this company is in Melbourne and I'm in Qld I think they were trying to palm off a dodgy one. I opened the box and I thought the stain they had used was faulty as the front piece was fluro yellow. Stuck out so badly! Called them and lon...g story short they said it was the unique colour of the wood and we could send it back but wouldn't refund us our postage which was nearly $240. Lot's of emails back and forth and in the end after I said I was going to take it up with consumer affairs they gave me $100 back so I'm still out of pocket. Not happy, it wasn't a "change of mind" return, it was false advertising and I hope it doesn't happen to anyone else. First pic is the buffet we received and the one off their website. Brosa if you read this update your social media photos to show all the "unique" colours!
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Questions & Answers
I have just ordered the heron grey Isabella king bed head. Has anybody else ordered /recieved this and were you happy with quality etc ?
Hi, does Brosa submit fake 5 star reviews in order to bury recent 1 star reviews?
Sorry, I can’t help you there!
We can assure you that all our reviews are 100% authentic. ...Most of our customers are happy, but sometimes things go wrong or are not to the customer's expectations. This reflects in the reviews as well. Best regards, The Brosa Team
Hi I'm thinking of buying the broad
Goldie swivel chair, are they comfortable? And how's the quality?
Hello Almost A.,
I don’t know anything about the Goldie swivel chair you are enquiring about. You would have to send an enquiry to the Brosa Customer Support Team, as I’m only a customer.
We don't have the Goldie Swivel Chair on display in our studios at the moment. But our return policy got you covered, in case you're not happy with the product: https://www.brosa.com.au/pages/returns-and-refunds...If there's anything else we can help with, don't hesitate to reach out! Warm regards, Your Brosa Team
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