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Brosa Furniture

Brosa Furniture

4.4 from 1,462 reviews · View Statistics
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Listing monitored by Brosa Furniture

Reviews

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Justin
JustinSouth East Queensland, QLD
  • Verified

Very poor after sales customer service.

published

Whilst products appear to be of good quality, it's mostly cheap board with a really thin coating of paint. Screws are flimsy, some holes do not align. Products chip very easily with minimum effort, and there is very poor customer follow up to any inquiries on this. I'm still waiting after 2 weeks to hear if I can purchase a replacement part for a cabinet. You will likely notice blemishes on your product when unwrapping because of inconsistent manufacturing. No real difference in qaulity as opposed to Ikea, just trading off the latest on trend fad.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Andrea S.
Andrea S.South East Queensland, QLD
  • Verified

Ridiculous wait for delivery

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa Furniture

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Debra
DebraSydney, NSW
  • Verified

Bed looks great but assembly is appalling

published

Ordered the Scot bed from Brosa. It came on time and looks nice. Big problem though. The two men who assembled it didn't have a clue how to do it. End product is a bed that is missing bolts, no nuts used at all, head board is wobbly and some of the wrong bolts in the wrong place= substandard, unsafe piece of furniture. My husband is 80 years old and we are sleeping on a mattress on the floor until they can get someone back who hopefully knows what he/she is doing. Customer service very nice but so far no action. Concerned about our safety as well. Be ware.

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa Furniture

Questions & Answers

huda a.
huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue
Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.
Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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