Brosa Furniture

I am so frustrated with this company. Ordered two chests of drawers back in February. They were in stock, so was told to expect them within 10 days. Three weeks later, they arrived...I didn't complain to Brosa or the couriers as I know getting freight across the country is difficult right now. Now the fun starts. I open one of the boxes only to find that the first set of drawers is damaged, despite the mountain of padding and protective material inside the box presumably there to protect it. I contact Brosa via online chat, send them photos, th...

I ordered two armchairs online for my business, as well as delivery and assembling. They arrived, however the colour of the fabric appeared different to that on the website. I contacted the company and was advised the return was possible but I would incur a delivery fee, which I totally understood (although a little disappointed as the product appeared different). I submitted the online return form and after hearing nothing I followed them up online, only to now be advised that they would be charing at 20% repackaging fee and delivery. The onli...

Ordered 2 beds from Brosa.
Called ahead to ensure all items were included in the delivery.
Received half of our order and have been hitting brick walls getting a refund or delivery of the other half we have paid for.
Given the run around for over a week with no help and told there’s only one person who deals with it who “we can’t talk to”

Wouldn’t recommend buying ANYTHING from Brosa.

I purchased the Como chaise November 20th 2021 with the website advertising it would come before christmas, and it did - but I received two right side chaises, instead of a sofa+chaise. I contacted Brosa, they said there is no stock left and next available delivery is in MARCH!

If I had known I had to wait 4 MONTHS for a proper couch I would have bought a couch somewhere else, knowing I was hosting Christmas and a house warming!

Despite it being their error, they were unable to rectify the situation in a timely manner or provide compe...

Horrible service. Called on the 25th of Feb to request a change in delivery date (originally to be delivered on the 26th of Feb) only to be advised that I will get a call back the next morning to get arrange another delivery date. No call was returned and the delivery people ended up coming on the 26th while I wasn't home. Delivery person advised me to call during business hours to rearrange another date.

This is where my nightmare starts. On the 28th of Feb I have attempted to get in contact to arrange another date (which i'm sure is a SIMPL...

DO NOT BUY furniture from BROSA!

We ordered a Josie large entertainment Unit. We ordered it November of 2021 and waited till March of 2022 to actually receive it. We just got it in today and as you can see in the pictures there is an enormous crack in the bottom of the unit. There were also a number of superficial scratches and cracks. It was really difficult to get in touch with Brosa and they offered to replace the unit ( we would have to wait for two weeks or $100 cash back. As it would be impossible for us to take leave on yet another day ...

Extremely disappointed from purchasing with this company. Waited 3 months for my bedhead to be delivered due to being on backorder. On arrival of delivery, the bedhead packaging was damaged, were I had a closer look to see that the back of my bedhead material was ripped,the staples exposed and the metal was bent back. It took over 2 weeks for Brosa to pick up my faulty
product where I requested it to be picked up before Christmas which meant I was not able for my refund until the item was Back in there warehouse.
Overall, a lack of communication. i had to instigate all the communication on my end.
Finally, received a refund after waiting longer than 4 weeks.
You have losted a customer in me.

Having waited 10 to 12 week lead time, product arrived with faulty handle for a cabinet. Upon report and inspection, we were advised that there were no replacement handles in stock and had to wait to same lead time for replacement cabinet (this timeline didn't work for us). Requesting a refund at start of December, we were advised that it would be 7 days after collection of cabinet. After numerous phone calls and emails by us following up, we are still waiting for the refund. Unfortunately, can't recommend this company as the customer service is terrible.

Sales process was easy - purchased online
The Herts tv unit and matching buffet spent about $2000.

On arrival, the delivery people opened box to find poor quality unit with defects.
Doors had gaps, uneven. The finish was very poor. NOTHING as pictured, chips and patches of yellow washed stains in random placed.
I asked the delivery people to take back.
Filled in a return form and cancelled the buffet.
No response from them for days.
Their phone is set up where NO ONE answers the customer support - after a minute of being on hold it diver...

Ordered chairs in September believing the "leaves warehouse in 2 -3 weeks" blurb, only too find out they won't be here until January. No response from inquiries to customer service or requests for refund.

We ordered two matching sofas and a lamp from Brosa which were listed as ‘quick 1-2 day dispatch’. They arrived 2 weeks later and when we opened them, one was the wrong colour. We called them immediately and sent this pictures. No response. I chased them on the phone and they eventually emailed back to say the incorrect sofa would be collected and once back at the warehouse a new one would be shipped. Since then, I have heard nothing and keep chasing them. Don’t buy from Brosa.

Shocking customer service so far. Was very quick and efficient when I was buying! No surprise there.
But had a delivery last Wednesday of a coffee table that came with a crack through the centre of the whole thing. You cant contact them over the phone for this surprisingly (they only want to take your calls when ordering). So I followed the procedure online to get an automated email to say they will come back in 2 business days!! That is terrible but thought OK let's wait. Now I'm four working days in and still no contact.
There is no departmen...

Terrible customer service! Would not recommend Brosa. I have sent multiple messages them to them with no response other than them resending me old emails from months ago absolutely nothing to do with my issue.

Quality of my bed is beyond poor base looks cheap and nasty and not solid or sturdy at all. Bed was advertised as bed frame instead has a base and separate bed head that doesn’t attach to the bed itself. After paying $1000 for a bed frame you would expect a quality product.

Nothing came with instructions.

Do not recommend! Still waiting on A response from them

We received our item last week and it's broken. Sent emails, FB messages and post comments, and rang them 3 times and can only leave a message, Cannot speak to a human. Terrible service. they obviously dont care about you once they have your money

After a long wait to get delivery unfortunately when goods arrived they were significantly damaged inside and outside of product. I’m also very disappointed with the overall quality of the product which is very poor