Reviewer Photos & Videos
My partner and I have had the Drake Modular 3 seater for about a month now after waiting 20 weeks for it. Initially it was great and was like the model one in the showroom, however now it is already sinking at the middle and the chaise. We can almost feel the wooden beams and from the front view, we can see that it is already diagonal from the part we lounge most on compared to other side. Not sure if this is intended or to be expected but this is pretty disappointing as we've only had it for a short amount of time and it is already showing signs of wear. Don't know if I'd recommend Brosa as it seems like their showroom and photos don't really reflect the product you get.
Faulty product, zero service.
Bought a sideboard which when it first came out of the box I was delighted with. It looked to be really good quality however once I'd put the legs on and stood it up I saw one of the doors won't close, the hinges weren't attached properly by manufacturer so it just hangs open.
Sent email photos and video to Brosa explaining the issue and 10 days later zero response except an email saying it would take them up to a week to respond.
Thats far below the minimum standard of service I'd expect.
There was also a payment glitch where the money came out of my account but no order confirmation, item still showing in my cart however that got fixed up in a few days.
Okay if you're patient enough to wait 4 months for delivery. Made in China not Australia.
We went to the Brosa showroom to check out the gaslift double beds and the floor staff were genuinely friendly and helpful. Was advised that the wait time would be about 4months(!) for the bed. Okay - we still ordered online the same day anyway. Note: Despite the Brosa staff clearly explaining to us that 'the beds are made in regional Victoria' they are not - they are actually Made In China. After waiting the expected ~4months the bed was finally ready for delivery - was messaged to expect a delivery 'link' to be sent to my phone on delivery d...ay detailing the delivery details/time but received nothing. I messaged and rang Claire at Brosa delivery section many times (9?) that day for the details but to no avail - only a repeatedly busy answering machine to which I left a message many times. (She never called back - ever) Bed arrived at the very end of the day anyway - delivered by 2 friendly delivery guys. Bed assembly was fairly easy but there were no instructions supplied - only a link to instructions which then have to be printed out! Weird. The 3 cross pieces of the bed base had developed a film of mildew during the long transit so I had to clean and repaint them myself. Giving a 3.5/5
Awful Service - Nice Furniture
Purchased 2 Wingchairs and I was told 2-3 days delivery. 1 week later I receive a text saying one of the chairs is missing in transit and the other is 2 weeks away. It is now 5 weeks later, and I still only have 1 chair. I have emailed and called over 10 times and get no response. I will never be purchasing from you again.
Delay and no communication
We ordered our sofa at the start of April. ETA was July. Each time we checked the order tracker the ETA was pushed out further, however zero communication from Brosa. Last update indicated ETA mid-September. Meanwhile the same sofa on their website still showing 10-12 weeks delivery. Took several emails/calls/online chat to finally get a resolution and received a full refund. Brosa definitely needs to improve on after sales service and communication.
Problem after problem with damaged goods
I ordered an outdoor setting, corner lounge with coffee table. Delivery of the items took over 2 months. We are really happy with the lounge, however the coffee table came out of the box damaged beyond repair. Arranging return and replacement of the item was a hair-pulling out experience. The return slip was never sent to me, I stayed home for 2 days waiting pick up that couldn't occur. I received no support or returned emails during this time. Then I re-booked the return pick up on my own, and when the replacement arrived it was also damaged. It was a stressful shopping experience to say the least.
Very poor after sales customer service.
Whilst products appear to be of good quality, it's mostly cheap board with a really thin coating of paint. Screws are flimsy, some holes do not align. Products chip very easily with minimum effort, and there is very poor customer follow up to any inquiries on this. I'm still waiting after 2 weeks to hear if I can purchase a replacement part for a cabinet. You will likely notice blemishes on your product when unwrapping because of inconsistent manufacturing. No real difference in qaulity as opposed to Ikea, just trading off the latest on trend fad.
Ridiculous wait for delivery
Ordered the Frank 2 seater lounge in blue, matching armchair and ottoman in September 2020. Lounge was delivered in October, and is a nice product to look at but not comfortable to sit on, there is not much cushioning on the seat, making it quite hard to sit on. The chair was delivered in February and is similar to the lounge in terms of comfort. Seven months on, I am still waiting for the ottoman. Apparently it may be delivered in May 2021. Overall, products are stylish, not comfortable to sit on and take many months to be delivered. Brosa has...emailed out a message from their CEO twice now to apologize for the delay, blaming it on COVID and industrial action at the ports in Australia. I can only assume that this means that numerous customers are affected by this extreme delay in delivery times.
I bought 2 Dianna Armchair & they're very pretty , love the color.Experience online was much better , Instore experience was definitely unpleasant . Sales consultant wasn’t happy or not to be in mood to sell us , she rushed us to get us out - very unfriendly. Good I had seen product online, so there wasn’t much to seek her support, apart from billing and I had to buy the same chair/color & table as it was beautiful as it also went well with our contemporary theme in our new home. When the delivery team delivered, assembled - they did a perfect...job. I wouldn’t buy same chair again thought it’s pretty as it's not so comfortable to be seated for long. Also, delivery process wasn’t great , Sales consultant said someone will call to book which never happened, I had to follow-up.If I were to buy again , I'll buy onlune and visit store to get a feel of the funiture , otherwise sales team like not to be disturbed,
Poor quality - Huber side and end tables
They must spend all their money on marketing. The Huber Side Table and End Table that I purchased took 22 weeks to arrive. The quality of the parts is poor. One part of the metal legs does not align with the frame and juts out slightly. There are dents and flaws in the metal base. The marble tops came with some slight scratches to them. They look as though I've purchased a second hand product. I wouldn't buy from this place again.
Great Value, Horrible Experience.
I purchased a John 3 seater couch, paid up front and accepted the 12 to 14 week lead time. It arrived today, one day short of 26 weeks. I was offered to select delivery date and time two weeks in advance, they changed that PM before the scheduled next morning, reluctantly agreed between 3 and 6 PM, arrived at 1.30 PM. Huge box left behind. Great unit for the office and a good price - would pay more for same product next time from another supplier - we had a game with our customers called sit in the invisible couch. Great business model with my cash for six months while I waited and waited.
Great sofa but uncomfortable bed
Good look, price, sofa and opening but I'll need toput double padding for comfortable adult sleep- two crosswise hard bits
Bad experience after purchase
1. We had a good experience in the showroom, very helpful consultant.
2. Happy with range of products and ordered the Austin Full Sleeper Modular Sofa with Storage (Dark Gull Grey) and confirmed delivery.
3. Initially very disappointed with the product and this is why. On Friday 5 Feb, I received a text saying the confirmed delivery on Saturday 6 Feb was now not possible and to contact them to arrange another day after the 11 Feb. This was not acceptable as we had sold our older coach, so I called and explained this. Ok, so now we were re-en...stated for Saturday delivery. The team delivered and left, on opening the box, we discovered the base of sofa was damaged. Called again and after much explaining and stating this must be collected immediately, another team did come and get it. Now we have no coach. More calling to have a replacement delivered. The replacement sofa was delivered today Wednesday 10 Feb. Instead of being coachless for 1 day, we were coachless for 5 days. Happy with the replacement product, but very disappointed to received a damaged product and the inconveniences. 4. Product was easy to assemble.
Bed looks great but assembly is appalling
Ordered the Scot bed from Brosa. It came on time and looks nice. Big problem though. The two men who assembled it didn't have a clue how to do it. End product is a bed that is missing bolts, no nuts used at all, head board is wobbly and some of the wrong bolts in the wrong place= substandard, unsafe piece of furniture. My husband is 80 years old and we are sleeping on a mattress on the floor until they can get someone back who hopefully knows what he/she is doing. Customer service very nice but so far no action. Concerned about our safety as well. Be ware.
Item destroyed in transit -terrible communication
I cannot review the product (bed) as it never arrived due to freight issues. Delivery was delayed for weeks (no explanation as it was in stock) I chased the freight company directly multiple times (Mainfreight) who had separated the boxes (sent to different warehouses) but eventually delivered 1 box and later admitted they drove a forklift into the other. Brosa never followed up delivery with them or communicated with me. In order to get action I rang Brosa directly-they dont answer emails or respond to their chat function.
I gave an extra s...
Questions & Answers
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to firstname.lastname@example.org with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
Get an answer from our members and Brosa Furniture representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.