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Brosa Furniture

Brosa Furniture

4.3 from 1,581 reviews · View Statistics
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Reviews

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Davy B.
Davy B.Greater Melbourne (Inner), VIC
  • Verified

Great service and products

published

Easy to navigate website and was able to quickly chat with people for any further information. Products received as described. Very solid and durable. Not much assembly required.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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Tla
TlaGreater Melbourne (Outer), VIC
  • Verified

Do not purchase their floor lamps

published

I ordered a tripod floor lamp and noticed cosmetic issues with the lamp, Brosa was quick to exchange the product which i was happy with however the second floor lamp kept causing short circuits in my house. Brosa promptly refunded me for the lightbulbs bought in addition. Excellent customer service but would steer away from buying their lamps.

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture
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Annie
Annie
  • 7 reviews
  • 4 likes
  • Verified

Excellent customer service

published

Bought a 2 seater and armchair online as couldn’t go to a showroom due to covid. Furniture arrived beautifully packaged and on time but was unfortunately wrong for the space. Brosa were very prompt and efficient in dealing with my return, they offer a 21 day change of mind return policy which is amazing. I would have no hesitation in buying from them again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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  • Verified

Quality Product and Excellent Customer Service

published

I bought two of the Sonja Ottoman Folding Beds. Their Quality is great, but more importantly the customer service team was excellent and the entire delivery process was above and beyond!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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Questions & Answers

GreyBrown
GreyBrownasked

If only I’d read reviews before ordering and PAYING for my Bedhead from Brosa!!!
Ordered in October 2021 along with an Ottoman. Both promised as in store and delivered within a couple of weeks. Ottoman arrived December and lovely. Bedhead… NOTHING!!!! January 14 2022 still nothing. Told collected by Deliverer from Warehouse in a note by email, 4 weeks ago and that I would be contacted!
I have heard nothing, no longer promised
anything, if on its way where is it???
My Question Is: How can some customers give glowing FIVE star reports and others ONE star? No one has chosen stars in between! Quality is not an issue. ALL complaints, too numerous to count, relate to LACK of DELIVERY!!!!! HELP ME.
E: cocking1945@icloud.com

No answers
Lulu
Luluasked

Hi Wondering whether to order but worried a about customer service if anything goes wrong. Has anyone had a refund?

3 answers
Disgruntled
Disgruntled

I suggest you wait till at least February. Brosa is closed now and you'll deal with their call centre in the Philippines. They and their courier ANC are in total chaos. You have 21 days to change your mind. Pay with credit card too. I didn't have a pleasant experience with them and will get my ottoman delivered 6 weeks after ordering! It's all too stressful now, try them later.

SJS
SJS

We recently had to set up an apartment 2 days before Christmas. We were travelling from Adelaide to Melbourne and were only in Melbourne for 4 days, including Christmas Day. We only had one day for deliveries. They were great and the quality of the furniture is awesome.
The live chat was extremely helpful
And chased up delivery information etc for us. We chose products they had in stock
So that helped. We didn't have any complaints. The products were exactly as described.
SJS

Lulu
Lulu

Thanks for that.

GKW
GKWasked

Why does BROSA require full payment upfront if they cannot guarantee delivery times? Other furniture companies in Australia who sell items manufactured overseas take a down payment and require the remainder only when the item is in the ware house in Australia. Seems only fair, so why not BROSA?

No answers
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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