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Brosa Furniture
- Verified
One piece was great, the other was dreadful
Mixed feelings. Love the design, however the quality can be POOR. Returned a desk due to a fault, the replacement was also faulty! However we've bought another item which was lovely.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- 2 reviews
- 1 like
- Verified
After sales service needs improvement
Update on my review:
Brosa has finally sent the required bolts that I received on 18 Feb.
In addition to that, they’ve provided a cash compensation for the inconvenience delayed.
I’m happy with the resolution and so I’ve updated my rating.
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I bought a sofa from Brosa that is delivered on 4 Jan'22.
...
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
Hi Ashar, thank you for taking the time to provide us your feedback and bring this to our attention. Unfortunately, it took a little longer in this case to source the required parts, which have been d...
Read moreispatched to you on 11th February. We apologise for any inconvenience caused. After this issue has been resolved, we hope you enjoy your new sofa.
- 9 reviews
- 2 likes
- Verified
Poor after sales experience
We’ve ordered a few things from Brosa in the last couple of years and the latest experience has been a disappointment. After waiting a while for four dining chairs to be delivered, a pair of them didn’t come with the screws needed to fit the legs. A trip to our local Bunnings revealed that the cost of buying enough screws for both chairs would cost >$30 (and Bunnings didn’t stock enough of them), so we contacted Brosa via the chat and asked them if they could send us the screws. The chat assistant said yes. This was weeks ago and still nothing...
Read more. Insisted again today. It took ages for the rep to understand what we needed, but eventually we were promised a quick confirmation by sms that it’d been handled. Nothing. We’re close to giving up. Everyone’s overwhelmed with covid but it’s disappointing when companies don’t take responsibility for faults in the delivered product and can’t even communicate that they’re having issues. Probably won’t be buying from Brosa again, lost trust in their service.- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
Joana, we are so sorry that your latest experience was a letdown and that you haven't received the hardware you requested in a timely manner. Kindly note that our support team member had asked for the...
Read more cost/receipt of the hardware you purchased in an email on 9th February so that we can reimburse you. The offer still stands, so please feel free to send through the receipt either here or in response to this email and we'll be happy to issue a refund accordingly.
- 39 reviews
- 41 likes
- Verified
Okay if you're patient enough to wait 4 months for delivery. Made in China not Australia.
We went to the Brosa showroom to check out the gaslift double beds and the floor staff were genuinely friendly and helpful. Was advised that the wait time would be about 4months(!) for the bed. Okay - we still ordered online the same day anyway. Note: Despite the Brosa staff clearly explaining to us that 'the beds are made in regional Victoria' they are not - they are actually Made In China. After waiting the expected ~4months the bed was finally ready for delivery - was messaged to expect a delivery 'link' to be sent to my phone on delivery d...
Read moreay detailing the delivery details/time but received nothing. I messaged and rang Claire at Brosa delivery section many times (9?) that day for the details but to no avail - only a repeatedly busy answering machine to which I left a message many times. (She never called back - ever) Bed arrived at the very end of the day anyway - delivered by 2 friendly delivery guys. Bed assembly was fairly easy but there were no instructions supplied - only a link to instructions which then have to be printed out! Weird. The 3 cross pieces of the bed base had developed a film of mildew during the long transit so I had to clean and repaint them myself. Giving a 3.5/5- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
Find out how Brosa Furniture compares to other Furniture Shops
Know better, choose better.
- Verified
Awful Service - Nice Furniture
Purchased 2 Wingchairs and I was told 2-3 days delivery. 1 week later I receive a text saying one of the chairs is missing in transit and the other is 2 weeks away. It is now 5 weeks later, and I still only have 1 chair. I have emailed and called over 10 times and get no response. I will never be purchasing from you again.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- 6 reviews
- 3 likes
- Verified
Dianna Armchair
I bought 2 Dianna Armchair & they're very pretty , love the color.Experience online was much better , Instore experience was definitely unpleasant . Sales consultant wasn’t happy or not to be in mood to sell us , she rushed us to get us out - very unfriendly. Good I had seen product online, so there wasn’t much to seek her support, apart from billing and I had to buy the same chair/color & table as it was beautiful as it also went well with our contemporary theme in our new home. When the delivery team delivered, assembled - they did a perfect...
Read more job. I wouldn’t buy same chair again thought it’s pretty as it's not so comfortable to be seated for long. Also, delivery process wasn’t great , Sales consultant said someone will call to book which never happened, I had to follow-up.If I were to buy again , I'll buy onlune and visit store to get a feel of the funiture , otherwise sales team like not to be disturbed,- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Verified
Great Value, Horrible Experience.
I purchased a John 3 seater couch, paid up front and accepted the 12 to 14 week lead time. It arrived today, one day short of 26 weeks. I was offered to select delivery date and time two weeks in advance, they changed that PM before the scheduled next morning, reluctantly agreed between 3 and 6 PM, arrived at 1.30 PM. Huge box left behind. Great unit for the office and a good price - would pay more for same product next time from another supplier - we had a game with our customers called sit in the invisible couch. Great business model with my cash for six months while I waited and waited.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
Hi David! We are very sorry that your John Sofa arrived significantly delayed and we understand that it is frustrating. Though we are happy to hear that you like the product. Thank you for your honest feedback!
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Outdoor furniture can seem like it costs the earth - we'll explain why. Above all, garden furniture needs to be durable. It should also be suitable for your climate, and practical for your needs.
- 3 reviews
- Verified
Great sofa but uncomfortable bed
Good look, price, sofa and opening but I'll need toput double padding for comfortable adult sleep- two crosswise hard bits
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
Hi Merri! We're sorry to hear that your sofa bed is not comfortable. Please know that we got you covered - please contact us on support@brosa.com, we will be happy to assist you with a return or a replacement.
I will email as advised
Questions & Answers
I have been told by your customer service that you are not delivering to most areas, Mclaren Vale SA in this case. How can you advertise "delivery Australia wide".
Hi Lorraine, there is a temporary issue with dispatch to some regional areas, which is based on the huge resource issue with labour shortages that the logistics industry is currently experiencing. We ...
Read moreare however working hard to find a solution and hope to include most areas within our delivery range again soon. Thanks for understanding.
I have just ordered the heron grey Isabella king bed head. Has anybody else ordered /recieved this and were you happy with quality etc ?
Hi, does Brosa submit fake 5 star reviews in order to bury recent 1 star reviews?
Sorry, I can’t help you there!
Hi there!
We can assure you that all our reviews are 100% authentic. ...
Read more Most of our customers are happy, but sometimes things go wrong or are not to the customer's expectations. This reflects in the reviews as well. Best regards, The Brosa TeamGet an answer from our members and Brosa Furniture representatives
Details
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
Extra Information
Sleeping well
Absolutely love this mattress !!!
Great mattress for my 7 year old, she loves it.
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Hi Jenny, we strive for the best quality we can offer for the price. We would love to find out which product you didn't like and what could have been better. If you are willing to take the time, we'd ...
Read moreappreciate if you could send us an email to feedback@brosa.com with your order number and photos or a video of the product, showing the quality issues. Thank you so much!