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Brosa Furniture

Brosa Furniture

4.3 from 1,811 reviews · View Statistics
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Reviews

  • Product Quality
    3.4 (8)
  • Return Claim MadeYes · No (8)
  • Warranty Claim MadeYes · No (8)
  • Product Appearance As advertised (8) · Not as advertised (0)
  • Shipping
    3.1 (7)
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  • Verified

One piece was great, the other was dreadful

published

Mixed feelings. Love the design, however the quality can be POOR. Returned a desk due to a fault, the replacement was also faulty! However we've bought another item which was lovely.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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A. Putra
A. PutraGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like
  • Verified

After sales service needs improvement

published
  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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Joana
Joana
  • 9 reviews
  • 2 likes
  • Verified

Poor after sales experience

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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NeoSamurai
NeoSamuraiEltham, Victoria
  • 39 reviews
  • 41 likes
  • Verified

Okay if you're patient enough to wait 4 months for delivery. Made in China not Australia.

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
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Carlos
CarlosSouth East Queensland, QLD
  • Verified

Awful Service - Nice Furniture

published

Purchased 2 Wingchairs and I was told 2-3 days delivery. 1 week later I receive a text saying one of the chairs is missing in transit and the other is 2 weeks away. It is now 5 weeks later, and I still only have 1 chair. I have emailed and called over 10 times and get no response. I will never be purchasing from you again.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
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Omar
OmarGreater Melbourne (Inner), VIC
  • 6 reviews
  • 3 likes
  • Verified

Dianna Armchair

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
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David A
David AGreater Melbourne (Outer), VIC
  • Verified

Great Value, Horrible Experience.

published

I purchased a John 3 seater couch, paid up front and accepted the 12 to 14 week lead time. It arrived today, one day short of 26 weeks. I was offered to select delivery date and time two weeks in advance, they changed that PM before the scheduled next morning, reluctantly agreed between 3 and 6 PM, arrived at 1.30 PM. Huge box left behind. Great unit for the office and a good price - would pay more for same product next time from another supplier - we had a game with our customers called sit in the invisible couch. Great business model with my cash for six months while I waited and waited.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi David! We are very sorry that your John Sofa arrived significantly delayed and we understand that it is frustrating. Though we are happy to hear that you like the product. Thank you for your honest feedback!

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Related Articles

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Merri
MerriSydney, NSW
  • 3 reviews
  • Verified

Great sofa but uncomfortable bed

published

Good look, price, sofa and opening but I'll need toput double padding for comfortable adult sleep- two crosswise hard bits

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Merri! We're sorry to hear that your sofa bed is not comfortable. Please know that we got you covered - please contact us on support@brosa.com, we will be happy to assist you with a return or a replacement.

Merri
Merri

I will email as advised

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Questions & Answers

Lorraine S
Lorraine Sasked

I have been told by your customer service that you are not delivering to most areas, Mclaren Vale SA in this case. How can you advertise "delivery Australia wide".

1 answer
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Kerryn M.
Kerryn M.asked

I have just ordered the heron grey Isabella king bed head. Has anybody else ordered /recieved this and were you happy with quality etc ?

No answers
SLC
SLCasked

Hi, does Brosa submit fake 5 star reviews in order to bury recent 1 star reviews?

2 answers
Grace
Grace

Sorry, I can’t help you there!

Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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