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Brosa Furniture
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Do not purchase their floor lamps
I ordered a tripod floor lamp and noticed cosmetic issues with the lamp, Brosa was quick to exchange the product which i was happy with however the second floor lamp kept causing short circuits in my house. Brosa promptly refunded me for the lightbulbs bought in addition. Excellent customer service but would steer away from buying their lamps.
Questions & Answers
I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.
Has anyone purchased the Brosa Sondra Sofa Bed?
Lots of complaints regarding your delivery service. Have these been addressed? I'm hesitant to purchase anything from you because of these complaints.
I can honestly say Brosa is a brilliant company they addressed some of the issues I had with the delivery company & the last 4 items were on time & intact not a mark on the box it did make me hesitant...
Read more to keep purchasing as the first few unbelievably the box looked like a dogs breakfast but the furniture not a mark on it I took photos & let Brosa know they were great offered compensation but I thought no need as furniture was fine but just so they know how I received it so I then bought lots more furniture as I needed to fill a new home so I will continue to purchase as their furniture looks fantastic & is comfortable Zac
My experience has been shocking. I literally got an email today saying they were passing my issue onto a third party customer service team!!! This is after waiting nearly 3 months beyond the promised ...
Read moredelivery date. I think that says it all about how much they care about resolving issues (i.e. they don't!).Get an answer from our members and Brosa Furniture representatives
Details
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
Extra Information
Mattress
the best mattress I have ever bought
Very comfortable and affordable.
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Hi Tanh! We are very sorry that you had issues with the lamps. We can see that they have been returned for a full refund and that our team has also reimbursed you for the light bulbs. We hope that eve...
Read morerything is now resolved to your satisfaction. If it's not, please reach out on feedback@brosa.com so we can assist you further.