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Brosa Furniture
Reviewer Photos & Videos
- Verified customer
Great service
Brosa provided great service from purchase to delivery. I found the web chat was the best way to contact them when we needed to make changes to our order. They were responsive and helpful. We bought a few sets of the Ingrid dining chairs which were well packaged, easy to build and of good quality for the price, plus look fantastic! Only suggestion for improvement would be to provide plugs to cover the screw holes for a neater finish, but great looking and comfortable nevertheless.
- Verified customer
Great looking piece but not built for everyday use
I ordered the Maki Sofa Bed in Burnt Orange and the colour is stunning. Everyone who has seen it has commented on how great it looks! Only thing is that it's not the most comfy of chairs as you can feel the iron rods when sitting on it. I haven't used it as a fold out sofa bed yet, and probably won't as I don't think it will be comfortable for guests. However, for an accent piece it ticks all the boxes. Ordering and delivery were super easy.
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EdieGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Love the table shape but disappointed that it’s only veneer on ply.
Table I purchased was very easy to assemble and looks lovely in the dining room. Lots of great comments about it even though it’s not real wood.
1 comment
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Andrea
- 2 reviews
- Verified customer
Our Perfect Chair
Having spent hours n days online looking for a perfect occasional chair for a newly refurbished room we came across Brosa Furniture. Don't waste your time looking elsewhere! Product quality was excellent, delivery was as promised and prompt. But best of all products come fully assembled!! We will definitely use Brosa again!
1 comment
Brosa F.Brosa Furniture
Thanks Andrea, this means a lot to us!
Melissa C
- 6 reviews
- 2 likes
- Verified customer
Misleading cancel/change policies but good customer service
UPDATE: After feeling like all furniture shops really can't be trusted, Brosa kindly offered to make an exception and change the colour of my sofa. I'm thankful for the offer as its really helped change my impression of brosa as a furniture store for the everyday person. Good quality, stylish furniture is so expensive and brosa seemed to provide a good middle ground. However I do hope that it can be made clearer under their cancel/change info that its subject to non promo items only.
I came across Brosa and thought their cancel policies were t...
Read moreoo good to be true for affordable furniture. Turns out there are hidden conditions. had my heart totally set on a beautiful sofa and bought it at the amazing boxing day prices. Website tells me I can make any changes to my order prior to dispatch so I quickly lock it in thinking if I end up changing my mind on colour, I can simply update my order. Turns out that you cannot do this if prices change post your order. You will be told you have to pay the price of the day if you change the order following any changes in pricing. There is nothing on their site at the time of me posting this comment about honouring site prices if we were to change our order. When has anyone exchanged an item and be told they now need to pay up for any changes in price??? It is now out of my budget and I will be forced to cancel our sofa. I feel I am being penalised for now changing my order and is essentially a hidden terms and condition that is not made easily available. Their flexible cancel/change order policies are misleading.1 comment
Brosa F.Brosa Furniture
Hi Melissa! We're sorry if there was any confusion about our policies around changing your order. If you change your mind and wish to amend to another product, we can do this as long as the item hasn'...
Read moret been dispatched yet. As for the price, the current website price for the item you would like applies, please also refer to our help desk article here: https://bit.ly/2XWTaQ7. We are glad that our support team has been able to sort out the issue and you're now anticipating the colour you love. Thank you for leaving us your feedback! We hope to hear from you once you've received your new sofa - we always love to see our pieces in their final homes!yespleaseGreater Melbourne (Inner), VIC
- 5 reviews
- 2 likes
- Verified customer
Few hiccups, but happy with the furniture
In the last 6 months, I’ve purchased over 10 items from BROSA to furnish my new home.
First, the ‘hiccups’:
Most of the items took slightly longer to arrive than the estimated delivery timeframes - this was addressed in an email from BROSA saying some of their supply lines had been affected by COVID - not a big deal. The bigger issue occurred when the first two items eventually arrived: both couldn’t be assembled due to misaligned drill holes. After a bit of back-and-forth with BROSA Email Support, they promptly ordered replacements and offer...
3 comments
Brosa F.Brosa Furniture
Hi there! Thank you so much for providing us your honest feedback, we really appreciate it. It sounds like our team was able to help you out with the hiccups you had with your furniture and was able t...
Read moreo offer you our White Glove Service on top. If there is anything at all we can still do to improve your experience, please don't hesitate to let us know. Just advise your order number and we'll be in touch with you to find a solution. We are glad that you love most of your furniture and we hope you'll enjoy it for many years to come!Hi Team. Thanks, I am actually still waiting to hear back about a return request I put in last week for order number R915003019. The chairs I ordered don’t quite fit everything else. Thanks.
Brosa F.Brosa Furniture
Thank you for the order number! We will contact you today.
SoniaGreater Melbourne (Outer), VIC
- 3 reviews
- Verified customer
Amazing Service
Great price and quality f furniture, loved being able to select delivery date, the notifications right up to when the driver was outside your door was amazing and cost of delivery was so reasonable. One draw back is Customer Service department, had to leave message and its hard to speak to someone on the spot if you need.
2 comments
Brosa F.Brosa Furniture
Hi Sonia! We are happy that you've been satisfied with the whole process. We are doing our best to return every missed call in a timely manner and we're sorry that you haven't been able to get through to us the first time.
I eventually got on to the right department but it wasn’t as easy as it should be but once I spoke to someone all was resolved. :)
Phoebe JadeSouth-Eastern Region, NSW
- 2 reviews
- Verified customer
Amazing quality Mila sofa
The quality of the sofa that i purchased from Brosa is second to none. Responses to enquiries were always prompt also.
Delivery was a little delayed and not so accurate to what is advised online, be prepared for that, but overall i am very happy with my 3 seater Mila sofa.
1 comment
Brosa F.Brosa Furniture
We love to hear that you're so happy with your new Mila Sofa!
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KatieGreater Melbourne (Metropolitan), VIC
- Verified customer
We love the sofa. Just some minor problem.
Bought an Austin Sofa bed from Brosa. It looks very nice and the sofa looks very firm. We’ve decided to buy it in no time. For the first delivery, it was delivered in 2 different shade. ( there are 2 parts) ( it’s probably because of the product label was wrong at the first place)
Customer services was great and delivery took exactly just one week ( which is quick).
Received the Sofa yesterday and we love it! However, we found that when we open the extension of the sofa bed, if someone sit on it, it collapsed and we were quite shocked.
My f...
1 comment
Brosa F.Brosa Furniture
Hi Katie, thank you for your feedback! Of course, we will be more than happy to check on the issue with the mechanism that you've mentioned. Just email us with a photo or video to support@brosa.com and we'll look into it for you.
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Gold Coast TravellerSouth East Queensland, QLD
- 5 reviews
- 6 likes
- Verified customer
Love! Very comfortable
Great stools, perfect height and colour is fantastic as per photos online! Amazing, well worth the wait! It was a long wait as I had ordered a very specific colour! But looove the new stools
1 comment
Brosa F.Brosa Furniture
Thank you for your nice words!
MaryamGreater Melbourne (Outer), VIC
- 3 reviews
- Verified customer
Good product and quality but quite small
The tv cabinet looks nice, it was easy to put together. Good quality and fast delivery from supplier. It looks very small though would only suit a very small space.
1 comment
Brosa F.Brosa Furniture
Thank you for your feedback, Maryam! We do have entertainment units in different sizes. We're glad to hear that you like the piece.
StevenCentral Highlands and Goldfields, VIC
- 2 reviews
- 1 like
- Verified customer
Great Dining Room Chairs
We purchased 8 chairs from the website as we had already seen the chairs at our son's house so knew they were what we wanted. Sadly the quality control in the manufacturing let them down. One chair we could not fit the legs, after a number of emails a new set of chairs was delivered. Surprise, surprise, one of the chairs did not have the screw fittings in the back so we could not fit the seat to the back. Once all correct we ended up with 8 very comfortable and lovely looking chairs. The website was great and easy to use, good pictures and descriptions. The customer service was good.
Carolyn NSydney, NSW
- 3 reviews
- Verified customer
Great service!
We called into the Brosa SYDNEY store without an appointment - we didn’t know we needed one - but they were very welcoming and showed us textile samples since there were no actual Maki sofa beds on the floor. The on line ordering is painless and the delivery a couple of weeks later was equally painless. The guys were most helpful and helped us to stow our new sofa bed into the car. At home our 4 year old grandson was able to help screw the legs into the bed. Too easy.
- Verified customer
Happy with product
Well made and looks good. Comfortable seat, but the edge of back rest is a little pokey when you sit back. Overall, does the job and has a small enough footprint for our space.
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KimHobart, TAS
- Verified customer
Good value for money!
Very happy with the product - quality was overall good at a reasonable price as I got it on sale. Delivery was relatively quick taking 3 weeks to reach Tasmania. Happy to buy from this store again!
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New to AT46Sydney, NSW
- 2 reviews
- Verified customer
Quality and craftsmanship is perfect
Great range of products. I found exactly what I wanted and the quality and craftsmanship is excellent. Beautiful pieces that add style to my room. The order tracking was helpful, and the delivery guys assembled and took away the boxes and packaging. It was a great service.
SonPerth, WA
- 3 reviews
- 1 like
- Verified customer
Just what I was after
These stools will go against our island bench which has wood veneer panelling. I wanted something which would blend in, rather than stand out in contrast, and which would be comfortable and sturdy. These were just the ticket. We will replace the plastic chair glides on the legs with felt, though, as they're just a bit too slippery.
Anonymous ReviewerGreater Melbourne (Metropolitan), VIC
- 7 reviews
- 10 likes
- Verified customer
Great quality, good price, but you have to wait for 4 months for your products to arrive.
When I purchased Brosa, I overlooked the note that items will arrive in...4 months.
I mean, 4 months to make 2 bar stools...which I intended to use while waiting for my custom made dining sets (from another provider overseas) to arrive. Interestingly the custom made table and chairs only took total of 1 month to be designed (by my drawings), made, and delivered from overseas...by sea! While here I am waiting diligently for my bar stools to arrive...on my new shiny dining sets.
Anyway, not Brosa fault! I know, mine for overlooked the ETA, I mean, who would have thought? But what really win me over was the product quality. It is impeccably made, beautifully crafted and I cannot fault a thing. So I forgive you Brosa.
- Verified customer
Good quality and reasonable pricing
Friendly customer with 1:1 service at Alexandria. Great range and quality and reasonable pricing. Would definitely order from Brosa again. Only issue is slow shipping with things not in stock.
Joanne N.New South Wales
- Verified customer
Simple and quick delivery
I got a visitor and needed an extra day bed urgently. Luckily that I found this Ottoman/Soft Bed from Brosa. it is exactly what i needed for long. It arrives right on time, very easy to assemble. I like the fact that it is made of very secure and solid materials. even though I found it got further discount after I made my purchase, still very satisfy on what I got at a reasonable price. well, i will be even happier if I can get it by the discounted price. You can't win when it is an emergency need.
Questions & Answers
huda a.asked
Where is your Location please
Sueasked
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
1 answer
Brosa F.Brosa Furniture
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Stephanie L.asked
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
No answers
Details
Category | Online Shops and Furniture Shops |
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Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
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Brosa F.Brosa Furniture
Hi Edie! Delighted you're loving your new table, we thank you for your honest feedback as it does help improve on our products and customer experience.