Brosa provided great service from purchase to delivery. I found the web chat was the best way to contact them when we needed to make changes to our order. They were responsive and helpful. We bought a few sets of the Ingrid dining chairs which were well packaged, easy to build and of good quality for the price, plus look fantastic! Only suggestion for improvement would be to provide plugs to cover the screw holes for a neater finish, but great looking and comfortable nevertheless.

I ordered the Maki Sofa Bed in Burnt Orange and the colour is stunning. Everyone who has seen it has commented on how great it looks! Only thing is that it's not the most comfy of chairs as you can feel the iron rods when sitting on it. I haven't used it as a fold out sofa bed yet, and probably won't as I don't think it will be comfortable for guests. However, for an accent piece it ticks all the boxes. Ordering and delivery were super easy.

Table I purchased was very easy to assemble and looks lovely in the dining room. Lots of great comments about it even though it’s not real wood.

Having spent hours n days online looking for a perfect occasional chair for a newly refurbished room we came across Brosa Furniture. Don't waste your time looking elsewhere! Product quality was excellent, delivery was as promised and prompt. But best of all products come fully assembled!! We will definitely use Brosa again!

UPDATE: After feeling like all furniture shops really can't be trusted, Brosa kindly offered to make an exception and change the colour of my sofa. I'm thankful for the offer as its really helped change my impression of brosa as a furniture store for the everyday person. Good quality, stylish furniture is so expensive and brosa seemed to provide a good middle ground. However I do hope that it can be made clearer under their cancel/change info that its subject to non promo items only.

I came across Brosa and thought their cancel policies were t...

In the last 6 months, I’ve purchased over 10 items from BROSA to furnish my new home.

First, the ‘hiccups’:
Most of the items took slightly longer to arrive than the estimated delivery timeframes - this was addressed in an email from BROSA saying some of their supply lines had been affected by COVID - not a big deal. The bigger issue occurred when the first two items eventually arrived: both couldn’t be assembled due to misaligned drill holes. After a bit of back-and-forth with BROSA Email Support, they promptly ordered replacements and offer...

Great price and quality f furniture, loved being able to select delivery date, the notifications right up to when the driver was outside your door was amazing and cost of delivery was so reasonable. One draw back is Customer Service department, had to leave message and its hard to speak to someone on the spot if you need.

The quality of the sofa that i purchased from Brosa is second to none. Responses to enquiries were always prompt also.
Delivery was a little delayed and not so accurate to what is advised online, be prepared for that, but overall i am very happy with my 3 seater Mila sofa.

Bought an Austin Sofa bed from Brosa. It looks very nice and the sofa looks very firm. We’ve decided to buy it in no time. For the first delivery, it was delivered in 2 different shade. ( there are 2 parts) ( it’s probably because of the product label was wrong at the first place)
Customer services was great and delivery took exactly just one week ( which is quick).

Received the Sofa yesterday and we love it! However, we found that when we open the extension of the sofa bed, if someone sit on it, it collapsed and we were quite shocked.
My f...

Great stools, perfect height and colour is fantastic as per photos online! Amazing, well worth the wait! It was a long wait as I had ordered a very specific colour! But looove the new stools

The tv cabinet looks nice, it was easy to put together. Good quality and fast delivery from supplier. It looks very small though would only suit a very small space.

We purchased 8 chairs from the website as we had already seen the chairs at our son's house so knew they were what we wanted. Sadly the quality control in the manufacturing let them down. One chair we could not fit the legs, after a number of emails a new set of chairs was delivered. Surprise, surprise, one of the chairs did not have the screw fittings in the back so we could not fit the seat to the back. Once all correct we ended up with 8 very comfortable and lovely looking chairs. The website was great and easy to use, good pictures and descriptions. The customer service was good.

We called into the Brosa SYDNEY store without an appointment - we didn’t know we needed one - but they were very welcoming and showed us textile samples since there were no actual Maki sofa beds on the floor. The on line ordering is painless and the delivery a couple of weeks later was equally painless. The guys were most helpful and helped us to stow our new sofa bed into the car. At home our 4 year old grandson was able to help screw the legs into the bed. Too easy.

Well made and looks good. Comfortable seat, but the edge of back rest is a little pokey when you sit back. Overall, does the job and has a small enough footprint for our space.

Very happy with the product - quality was overall good at a reasonable price as I got it on sale. Delivery was relatively quick taking 3 weeks to reach Tasmania. Happy to buy from this store again!

Great range of products. I found exactly what I wanted and the quality and craftsmanship is excellent. Beautiful pieces that add style to my room. The order tracking was helpful, and the delivery guys assembled and took away the boxes and packaging. It was a great service.

These stools will go against our island bench which has wood veneer panelling. I wanted something which would blend in, rather than stand out in contrast, and which would be comfortable and sturdy. These were just the ticket. We will replace the plastic chair glides on the legs with felt, though, as they're just a bit too slippery.

When I purchased Brosa, I overlooked the note that items will arrive in...4 months.
I mean, 4 months to make 2 bar stools...which I intended to use while waiting for my custom made dining sets (from another provider overseas) to arrive. Interestingly the custom made table and chairs only took total of 1 month to be designed (by my drawings), made, and delivered from overseas...by sea! While here I am waiting diligently for my bar stools to arrive...on my new shiny dining sets.
Anyway, not Brosa fault! I know, mine for overlooked the ETA, I mean, who would have thought? But what really win me over was the product quality. It is impeccably made, beautifully crafted and I cannot fault a thing. So I forgive you Brosa.

Friendly customer with 1:1 service at Alexandria. Great range and quality and reasonable pricing. Would definitely order from Brosa again. Only issue is slow shipping with things not in stock.

I got a visitor and needed an extra day bed urgently. Luckily that I found this Ottoman/Soft Bed from Brosa. it is exactly what i needed for long. It arrives right on time, very easy to assemble. I like the fact that it is made of very secure and solid materials. even though I found it got further discount after I made my purchase, still very satisfy on what I got at a reasonable price. well, i will be even happier if I can get it by the discounted price. You can't win when it is an emergency need.