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Was delievererd an damaged bedhead.
Extremely disappointed from purchasing with this company. Waited 3 months for my bedhead to be delivered due to being on backorder. On arrival of delivery, the bedhead packaging was damaged, were I had a closer look to see that the back of my bedhead material was ripped,the staples exposed and the metal was bent back. It took over 2 weeks for Brosa to pick up my faulty
product where I requested it to be picked up before Christmas which meant I was not able for my refund until the item was Back in there warehouse.
Overall, a lack of communication. i had to instigate all the communication on my end.
Finally, received a refund after waiting longer than 4 weeks.
You have losted a customer in me.
Poor customer service
Having waited 10 to 12 week lead time, product arrived with faulty handle for a cabinet. Upon report and inspection, we were advised that there were no replacement handles in stock and had to wait to same lead time for replacement cabinet (this timeline didn't work for us). Requesting a refund at start of December, we were advised that it would be 7 days after collection of cabinet. After numerous phone calls and emails by us following up, we are still waiting for the refund. Unfortunately, can't recommend this company as the customer service is terrible.
Very poor customer service; poor quality products
Sales process was easy - purchased online
The Herts tv unit and matching buffet spent about $2000.
On arrival, the delivery people opened box to find poor quality unit with defects.
Doors had gaps, uneven. The finish was very poor. NOTHING as pictured, chips and patches of yellow washed stains in random placed.
I asked the delivery people to take back.
Filled in a return form and cancelled the buffet.
No response from them for days.
Their phone is set up where NO ONE answers the customer support - after a minute of being on hold it diver...
Allow 4 - 5 months for delivery
Ordered chairs in September believing the "leaves warehouse in 2 -3 weeks" blurb, only too find out they won't be here until January. No response from inquiries to customer service or requests for refund.
Absolutely shocking experience
Shame on you Brosa, I have not ordered any items that was full in price at the time of my order all item that I got were advertised 20% of full price .
I have called Brosa first to enquire about product - Marie dining chairs at that time they were 25% of the original price on Brosa website .
As have not received response from Brosa stylist , have called and that officer have sent me pictures of Marie dining chairs to see re wired bruch legs, by then Marie dining chair on your website went from 25% of the original pr...ice to 20% discount Then I called back and emailed as wanted to make order and have asked if Brosa would honour 25% discount for Marie dining chairs and they said they will, I said that I would like to pay direct deposit for my order as do not have large amount on credit card. At the time of my order all of the item that I ordered had 20% discount from original price so I have ordered those with that discount ( marie chairs had 20% but Brosa gave me 25% )
Faulty goods - no refund
Purchased a sofa for $1199 - it took 6 months to deliver and after a few months of light use (we are not big people) the back has broken with wooden splinters poking through the fabric at the back. After a week of being ignored when enquiring about warranty and refund we have now been offered a $180 refund or the possibility of a replacement in 6 months time. How about a sofa that doesn’t fall apart? So all in all this has been a disaster of a purchase. Just avoid them.
Wrong sofa delivered. Awful customer service and still no correct sofa!
We ordered two matching sofas and a lamp from Brosa which were listed as ‘quick 1-2 day dispatch’. They arrived 2 weeks later and when we opened them, one was the wrong colour. We called them immediately and sent this pictures. No response. I chased them on the phone and they eventually emailed back to say the incorrect sofa would be collected and once back at the warehouse a new one would be shipped. Since then, I have heard nothing and keep chasing them. Don’t buy from Brosa.
Worst online store to deal with ever!
Worst experience of my life!
Purchased a lounge suite that was on back order months ago. Brosa have not been able to deliver the entire lounge suite within reasonable time frames - constant delays. They did deliver the two armchairs after I chased them up. One came damaged. After reporting this issue to Brosa for a replacement/refund or discount. They eventually replied with an insulting $60 discount offer as they could not replace item. It would cost several hundred dollars to repair damaged. Replied asking for a refund. No response by Brosa....
Brosa Amelia Armchair Sags
We purchased the Amelia Armchair online and it sags terribly and is very uncomfortable. We have tried calling Brosa customer service and can never get through. We have also sent multiple emails to support with no response. After care and customer service is absolutely terrible at Brosa. What good is a warranty if Brosa completely ignore customers once the purchase is done!
We also purchased the Mila 3 seater and that sofa is fantastic! So if your happy with your purchase Brosa can be great. However if your product is faulty expect to be put through the ringer. It’s been over a month and we are still waiting for a response re: warranty.
New damaged sofa delivered on the 26 June - Terrible customer support services
I had purchased the Mila 3-Seater Sofa on 19/06/2021 which has been delivered on 26/06/2021, however, the one we were provided with has been damaged. I had reached out to customer support with the relevant photo evidence (attached) as soon as it was delivered to sort out an exchange where I had asked for the new replacement to be inspected before delivery. The customer support had confirmed with me that the replacement will be checked and how the warehouse team will be reaching out to sort out the exchange.
As I had not heard back from the war...ehouse team for a week or so, I had reached out to confirm if this exchange was still taking place. The customer support had advised that they are checking in on it but have no further updates. I had asked to speak to the manager as the representative I was speaking to had let me know that there was nothing else they could further do to assist. They advised that I be contacted in the next 24-48 hours (I assumed 2 business days as this was on a Thursday). The 2 business days had come and I had not been contacted to sort this issue. I would never buy or recommend anyone to purchase furniture from BROSA again.
Damaged product, cant get hold of them, still waiting 4 days later for them to respond to me
Shocking customer service so far. Was very quick and efficient when I was buying! No surprise there.
But had a delivery last Wednesday of a coffee table that came with a crack through the centre of the whole thing. You cant contact them over the phone for this surprisingly (they only want to take your calls when ordering). So I followed the procedure online to get an automated email to say they will come back in 2 business days!! That is terrible but thought OK let's wait. Now I'm four working days in and still no contact.
There is no departmen...
Dont Waste Your Time Or Money
Terrible customer service! Would not recommend Brosa. I have sent multiple messages them to them with no response other than them resending me old emails from months ago absolutely nothing to do with my issue.
Quality of my bed is beyond poor base looks cheap and nasty and not solid or sturdy at all. Bed was advertised as bed frame instead has a base and separate bed head that doesn’t attach to the bed itself. After paying $1000 for a bed frame you would expect a quality product.
Nothing came with instructions.
Do not recommend! Still waiting on A response from them
Don't Order Anything
We received our item last week and it's broken. Sent emails, FB messages and post comments, and rang them 3 times and can only leave a message, Cannot speak to a human. Terrible service. they obviously dont care about you once they have your money
Terrible Post Purchase service and outcome for faulty products
Appalled at the post purchase service. I received my 2 x Kipling coffee tables. Issue 1: they both have this strange reflective glare when the lights are on. I've never seen this on tempered glass or glass in general.
Issue 2. One of the tables has a defect - some particle is embedded into the glass making it slightly bubble up. This would have occurred when the glass top was manufactured. The delay in replies has been unlike anything I've experienced and not once have they taken the initiative to pick up the phone and call to discuss the situa...
After a long wait to get delivery unfortunately when goods arrived they were significantly damaged inside and outside of product. I’m also very disappointed with the overall quality of the product which is very poor
Questions & Answers
If only I’d read reviews before ordering and PAYING for my Bedhead from Brosa!!!
Ordered in October 2021 along with an Ottoman. Both promised as in store and delivered within a couple of weeks. Ottoman arrived December and lovely. Bedhead… NOTHING!!!! January 14 2022 still nothing. Told collected by Deliverer from Warehouse in a note by email, 4 weeks ago and that I would be contacted!
I have heard nothing, no longer promised
anything, if on its way where is it???
My Question Is: How can some customers give glowing FIVE star reports and others ONE star? No one has chosen stars in between! Quality is not an issue. ALL complaints, too numerous to count, relate to LACK of DELIVERY!!!!! HELP ME.
Hi Wondering whether to order but worried a about customer service if anything goes wrong. Has anyone had a refund?
I suggest you wait till at least February. Brosa is closed now and you'll deal with their call centre in the Philippines. They and their courier ANC are in total chaos. You have 21 days to change your mind. Pay with credit card too. I didn't have a pleasant experience with them and will get my ottoman delivered 6 weeks after ordering! It's all too stressful now, try them later.
We recently had to set up an apartment 2 days before Christmas. We were travelling from Adelaide to Melbourne and were only in Melbourne for 4 days, including Christmas Day. We only had one day for deliveries. They were great and the quality of the furniture is awesome.
The live chat was extremely helpful
And chased up delivery information etc for us. We chose products they had in stock
So that helped. We didn't have any complaints. The products were exactly as described.
Thanks for that.
Why does BROSA require full payment upfront if they cannot guarantee delivery times? Other furniture companies in Australia who sell items manufactured overseas take a down payment and require the remainder only when the item is in the ware house in Australia. Seems only fair, so why not BROSA?
Get an answer from our members and Brosa Furniture representatives
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