Brosa Furniture

Ordered Mia Dining Set in August 2021 and still waiting for a complete product. When ordered it was a 12 week delivery estimate. We had no problem with that. Set finally arrived late November.

One of the 6 chairs was poorly constructed and damaged.

Immediately notified Brosa and am still waiting on the replacement. The customer service member has consistently been blaming covid for the delays. I appreciate some delay due to covid but this is ridiculous and using the pandemic as an excuse for poor service.

Communication with Brosa has been ...

The Brosa team helped us set up our holiday house when most companies weren't able to deliver. They were professional, polite and their design choices really my expectations. We had a few hiccups with a few items. This is when Brosa's customer service really stood out. The team communicated promptly, listened to the issues, identified a solution and helped us get on track as quickly as possible. This was much more than a 'buying' experience, they actually cared about us as a customer. Special thanks to Sarah and Bree.

Shame on you Brosa, I have not ordered any items that was full in price at the time of my order all item that I got were advertised 20% of full price .

I have called Brosa first to enquire about product - Marie dining chairs at that time they were 25% of the original price on Brosa website .

As have not received response from Brosa stylist , have called and that officer have sent me pictures of Marie dining chairs to see re wired bruch legs, by then Marie dining chair on your website went from 25% of the original pr...

Purchased a sofa for $1199 - it took 6 months to deliver and after a few months of light use (we are not big people) the back has broken with wooden splinters poking through the fabric at the back. After a week of being ignored when enquiring about warranty and refund we have now been offered a $180 refund or the possibility of a replacement in 6 months time. How about a sofa that doesn’t fall apart? So all in all this has been a disaster of a purchase. Just avoid them.

I don’t know if you can see the photo of the couch we bought from brosa but that is about 2 minutes after getting it out of the box. It looks like it’s been used for about a year, absolutely poor to say the least. We immediately contacted them as the stitching on both seat covers was coming out and the chaise cushion looked second hand, all they said was it was pilling, even though we sent them photos. After many emails they agreed to send replacement covers (at a 13 week wait) or have a refund, no mention of the chaise cushion replacement. We ...

I absolutely love Brosa furniture overall. I also loved the amazing delivery service and how easy it all was to purchase my furniture. The quality of most of the pieces I’ve purchased has been great. I’ve purchased several things for our new home and overall I’m happy with the way they look and the quality.

However sadly the fabric Madeline chesterfield sofa that we purchased less then 2 years ago has faded so much that the colour of the sofa has gone from being brown to a reddish colour all over. It has never been in direct sunlight either. ...

I bought a three seated Camden Chesterfield last year (22/09/2020). After a couple of months, the cushion cover started to pill. I ignored it at first but then it got worse. I contacted Brosa and filled the part request form on 27/07/2021, they were supposed to get back to my enquiry within 2 business days, still, no responses were received from Brosa. Yesterday, I decided to wash the cushion covers in the washing machine. The result was devastating. The fabric is torn from some corners on 2 of the covers and is not usable anymore. I am very disappointed with the quality of the fabric and won't recommend this product.

Bought a sideboard which when it first came out of the box I was delighted with. It looked to be really good quality however once I'd put the legs on and stood it up I saw one of the doors won't close, the hinges weren't attached properly by manufacturer so it just hangs open.
Sent email photos and video to Brosa explaining the issue and 10 days later zero response except an email saying it would take them up to a week to respond.
Thats far below the minimum standard of service I'd expect.
There was also a payment glitch where the money came out of my account but no order confirmation, item still showing in my cart however that got fixed up in a few days.

We purchased the Amelia Armchair online and it sags terribly and is very uncomfortable. We have tried calling Brosa customer service and can never get through. We have also sent multiple emails to support with no response. After care and customer service is absolutely terrible at Brosa. What good is a warranty if Brosa completely ignore customers once the purchase is done!

We also purchased the Mila 3 seater and that sofa is fantastic! So if your happy with your purchase Brosa can be great. However if your product is faulty expect to be put through the ringer. It’s been over a month and we are still waiting for a response re: warranty.

I had purchased the Mila 3-Seater Sofa on 19/06/2021 which has been delivered on 26/06/2021, however, the one we were provided with has been damaged. I had reached out to customer support with the relevant photo evidence (attached) as soon as it was delivered to sort out an exchange where I had asked for the new replacement to be inspected before delivery. The customer support had confirmed with me that the replacement will be checked and how the warehouse team will be reaching out to sort out the exchange.

As I had not heard back from the war...

I’ve placed 2 orders with Brosa. I’m nervously waiting for my second order to arrive and have had nothing but problems with my first order. An item replaced twice - communication response times were terrible & I had to do all the follow up to get a resolution - still not perfect however rectified. Since placing my second order, I recently had to contact Brosa about a broken hinge on the second item from the first order and received an automated email saying their support function was extremely busy (that’s a red flag in itself) & that their ...

Purchased Meggs Sideboard in December, promised a 5 week delivery, took about 10 weeks plus 2 week delivery schedule. It turned out to be faulty with a crack.

2nd try, after a couple of followups it was replaced in Feb with another piece with damages and poor quality compared to the first one.

Third time lucky?? Not yet..
Its been almost 4 weeks, raising this issue with customer service and not even one email or response from Brosa. Have sent about 10 emails, submitted feedback on bad follow to CoFounder with still no luck.

- Poor customer service
- product quality
- no quality check...

I was delivered a couch with faulty parts. After emailing and calling several times I was informed I was not assembly it correctly. 4 weeks later Brosa with admitted that the fault was on their part. Their customer service was extremely unresponsive and I had to chase them up repeatedly. After 4 weeks of using the faulty item and hours emailing and calling, I was offered a 100 refund .... they managed to mess this up to and yet again I had to call to request they follow through with this.

7 weeks later I am still using a faulty couch with no ...

Ordered small marble top side/lamp table. Insufficiently packed - perhaps by manufacturer. Item received damaged upon opening. Warranty claim lodged. Failed to respond to warranty claim for 2 weeks despite claim of a 2 business day response. Ultimately negotiated a 20% refund.

I placed an order and waited three weeks for delivery. Item was large but well packed in a cardboard box. On opening box the top of the entertaining unit was smashed. We saw it was stored in delivery truck on it's end (where smashed). Immediately reported damage to Brosa and at first requested replacement as I paid the extra money for the purchase guarantee (waste of money). I wrote three emails, no response to any of them. After a week rang the company, fobbed off. Finally received an email response providing three options, but by this time...