1 photo
Brosa Furniture

Brosa Furniture

4.3 from 1,755 reviews · View Statistics
See the Best Furniture Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Brosa Furniture

Reviews

Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
SLC
SLC
  • 7 reviews
  • 7 likes
  • Verified

Garbage! Sell faulty/returned items. Real v Ad photos attached!

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +6Thumbnail
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Sharon! We're so sorry for the issues you had with this order. We don't mean to put you out with the return process. Our team member will contact you today with an alternative option.

SLC
SLC

So your team member contacted me to suggest I dispose of this large piece of assembled furniture myself and when I said I had no means to do that now they won't honour confirmed collection date. AND STILL NO REFUND!!!
PLEASE RESOLVE THIS ASAP.

Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Sharon, your refund has been processed.

Similar opinion? Write a review on ProductReview.com.au!
Gill
GillPerth, WA
  • 2 reviews
  • 2 likes
  • Verified

Frustrating, dishonest customer service

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Cass P.
Cass P.South East Queensland, QLD
  • Verified

Worst policy, and service

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Cass P.
Cass P.
Similar opinion? Write a review on ProductReview.com.au!
Jayce L.
Jayce L.Sydney, NSW
  • 9 reviews
  • 8 likes
  • Verified

Absolutely disgraceful CX

published

Ordered 2 beds from Brosa.
Called ahead to ensure all items were included in the delivery.
Received half of our order and have been hitting brick walls getting a refund or delivery of the other half we have paid for.
Given the run around for over a week with no help and told there’s only one person who deals with it who “we can’t talk to”

Wouldn’t recommend buying ANYTHING from Brosa.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Jayce, that's definitely not the experience we wanted you to have and we're sorry that you didn't feel supported by our team. In case you're still having issues, please let us know and we'll get this sorted for you urgently.

Jayce L.
Jayce L.

Better late than never hey?

Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

Find out how Brosa Furniture compares to other Furniture Shops

Know better, choose better.

Compare all
Chris
ChrisMelbourne
  • 2 reviews
  • 1 like
  • Verified

I waited 4 months for the Como chaise...

published
  • Thumbnail
  • Thumbnail
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Oliver H.
Oliver H.South East Queensland, QLD
  • Verified

Poor delivery times, product damaged on arrival followed by poor service

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Jenny
JennyGreater Melbourne (Inner), VIC
  • Verified

The WORST customer service i've ever dealt with

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Jenny, it seems there was quite a bit of miscommunication and we are so sorry for the trouble this has caused you! Please know we really value your time. We will investigate internally to avoid issues like this in the future.

Jenny
Jenny
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Should I buy expensive or cheap outdoor furniture?

Outdoor furniture can seem like it costs the earth - we'll explain why. Above all, garden furniture needs to be durable. It should also be suitable for your climate, and practical for your needs.

Avleen M.
Avleen M.
should-i-buy-expensive-or-cheap-outdoor-furniture
Next
harshini w.
harshini w.Greater Melbourne (Metropolitan), VIC
  • Verified

Delivery of Damaged Entertainment Unit

published
  • Thumbnail
  • Thumbnail
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Natalie
NatalieSydney, NSW
  • 6 reviews
  • 4 likes
  • Verified

Appalling Company - Avoid At All Costs

published

Not only was the item I purchased not as described, it was also faulty. I have been waiting a month for someone to collect the faulty item so I can get a refund but I get no answer from customer service, calls and emails go unreturned, and collection drivers do not show up when they are supposed to. This company has cost me so much time and money and stress over this ... avoid at all costs.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Natalie, I would love to be able to assist you further and understand in more detail the issues you encountered. If you could email me at support@brosa.com attention Sue and I will ensure I look into this further.

Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

Find out how Brosa Furniture compares to other Furniture Shops

Know better, choose better.

Compare all
  • Verified

Was delievererd an damaged bedhead.

published

Extremely disappointed from purchasing with this company. Waited 3 months for my bedhead to be delivered due to being on backorder. On arrival of delivery, the bedhead packaging was damaged, were I had a closer look to see that the back of my bedhead material was ripped,the staples exposed and the metal was bent back. It took over 2 weeks for Brosa to pick up my faulty
product where I requested it to be picked up before Christmas which meant I was not able for my refund until the item was Back in there warehouse.
Overall, a lack of communication. i had to instigate all the communication on my end.
Finally, received a refund after waiting longer than 4 weeks.
You have losted a customer in me.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Emily F
Emily FGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Poor customer service

published

Having waited 10 to 12 week lead time, product arrived with faulty handle for a cabinet. Upon report and inspection, we were advised that there were no replacement handles in stock and had to wait to same lead time for replacement cabinet (this timeline didn't work for us). Requesting a refund at start of December, we were advised that it would be 7 days after collection of cabinet. After numerous phone calls and emails by us following up, we are still waiting for the refund. Unfortunately, can't recommend this company as the customer service is terrible.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Friendly service and good chairs

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

Find out how Brosa Furniture compares to other Furniture Shops

Know better, choose better.

Compare all
Lany
LanyMelbourne
  • 4 reviews
  • 1 like
  • Verified

Very poor customer service; poor quality products

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Darren
DarrenHobart, TAS
  • Verified

Allow 4 - 5 months for delivery

published

Ordered chairs in September believing the "leaves warehouse in 2 -3 weeks" blurb, only too find out they won't be here until January. No response from inquiries to customer service or requests for refund.

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Faulty goods - no refund

published

Purchased a sofa for $1199 - it took 6 months to deliver and after a few months of light use (we are not big people) the back has broken with wooden splinters poking through the fabric at the back. After a week of being ignored when enquiring about warranty and refund we have now been offered a $180 refund or the possibility of a replacement in 6 months time. How about a sofa that doesn’t fall apart? So all in all this has been a disaster of a purchase. Just avoid them.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 3

Questions & Answers

SLC
SLCasked

Hi, does Brosa submit fake 5 star reviews in order to bury recent 1 star reviews?

2 answers
Grace
Grace

Sorry, I can’t help you there!

Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Almost A.
Almost A.asked

Hi I'm thinking of buying the broad
Goldie swivel chair, are they comfortable? And how's the quality?

2 answers
Grace
Grace
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Yildiz
Yildizasked

Hi everyone planning on purchasing the baker extendable dining table also Marie dinning chairs & cloves bar stools. As this purchase will be over $5000.00 I would love feed back on products and services prior to ordering. Thank you in advance

2 answers
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
SLC
SLC
See all Brosa Furniture questions

Get an answer from our members and Brosa Furniture representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.