Great customer service when it matters
The Brosa team helped us set up our holiday house when most companies weren't able to deliver. They were professional, polite and their design choices really my expectations. We had a few hiccups with a few items. This is when Brosa's customer service really stood out. The team communicated promptly, listened to the issues, identified a solution and helped us get on track as quickly as possible. This was much more than a 'buying' experience, they actually cared about us as a customer. Special thanks to Sarah and Bree.
Great service and products
Easy to navigate website and was able to quickly chat with people for any further information. Products received as described. Very solid and durable. Not much assembly required.
Few hiccups, but happy with the furniture
In the last 6 months, I’ve purchased over 10 items from BROSA to furnish my new home.
First, the ‘hiccups’:
Most of the items took slightly longer to arrive than the estimated delivery timeframes - this was addressed in an email from BROSA saying some of their supply lines had been affected by COVID - not a big deal. The bigger issue occurred when the first two items eventually arrived: both couldn’t be assembled due to misaligned drill holes. After a bit of back-and-forth with BROSA Email Support, they promptly ordered replacements and offer...
Do not purchase their floor lamps
I ordered a tripod floor lamp and noticed cosmetic issues with the lamp, Brosa was quick to exchange the product which i was happy with however the second floor lamp kept causing short circuits in my house. Brosa promptly refunded me for the lightbulbs bought in addition. Excellent customer service but would steer away from buying their lamps.
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Great Dining Room Chairs
We purchased 8 chairs from the website as we had already seen the chairs at our son's house so knew they were what we wanted. Sadly the quality control in the manufacturing let them down. One chair we could not fit the legs, after a number of emails a new set of chairs was delivered. Surprise, surprise, one of the chairs did not have the screw fittings in the back so we could not fit the seat to the back. Once all correct we ended up with 8 very comfortable and lovely looking chairs. The website was great and easy to use, good pictures and descriptions. The customer service was good.
Excellent customer service
Bought a 2 seater and armchair online as couldn’t go to a showroom due to covid. Furniture arrived beautifully packaged and on time but was unfortunately wrong for the space. Brosa were very prompt and efficient in dealing with my return, they offer a 21 day change of mind return policy which is amazing. I would have no hesitation in buying from them again
Quality Product and Excellent Customer Service
I bought two of the Sonja Ottoman Folding Beds. Their Quality is great, but more importantly the customer service team was excellent and the entire delivery process was above and beyond!
Questions & Answers
I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.
Has anyone purchased the Brosa Sondra Sofa Bed?
Lots of complaints regarding your delivery service. Have these been addressed? I'm hesitant to purchase anything from you because of these complaints.
I can honestly say Brosa is a brilliant company they addressed some of the issues I had with the delivery company & the last 4 items were on time & intact not a mark on the box it did make me hesitant...to keep purchasing as the first few unbelievably the box looked like a dogs breakfast but the furniture not a mark on it I took photos & let Brosa know they were great offered compensation but I thought no need as furniture was fine but just so they know how I received it so I then bought lots more furniture as I needed to fill a new home so I will continue to purchase as their furniture looks fantastic & is comfortable Zac
My experience has been shocking. I literally got an email today saying they were passing my issue onto a third party customer service team!!! This is after waiting nearly 3 months beyond the promised ...delivery date. I think that says it all about how much they care about resolving issues (i.e. they don't!).
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