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Brosa Furniture

Brosa Furniture

4.3 from 1,595 reviews · View Statistics
See the Best Furniture Shops in 2022 as rated by Australians on ProductReview.com.au.
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LKW
LKW
  • 2 reviews
  • 1 like
  • Verified

Great product and service

published

We recently ordered some furniture from Brosa at at time when furniture supply has been difficult. The showroom service was excellent and we picked the product we were after. We needed to change the order over the weekend and customer service responded. They were flexible on aggregating orders and when the products were ready in a few weeks the delivery communication was excellent. The furniture was packaged well and we have been very happy with the quality and value for money.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Sal S.
Sal S.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like
  • Verified

excellent service from the team at Brosa Furniture

published

Saw the products online but decided to drive to show room in Fitzroy. Very friendly & honest service.
Placed the order and delivery was less than 10 days later.

Salim B.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Ray
RaySouth East Queensland, QLD
  • 2 reviews
  • Verified

My Brosa recliner was installed on time and I love it!

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Rahul
Rahul
  • 2 reviews
  • Verified

Pathetic and Appalling Order Handling

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
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Amanda G
Amanda GSouth East Queensland, QLD
  • Verified

Thrilled with my new furniture!

published

I’ve just received my new Nottage Armchairs and small ottoman’s. The entire process, including ordering sample fabric swatches, was easy, quick and professional. The quality of the products is fantastic, the velvet fabric incredibly luxurious and the chairs firm yet comfortable. I will definitely be buying from here again.

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Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
kat500
kat500AU
  • 9 reviews
  • 10 likes
  • Verified

Love the desk

published

Solid, attractive and easy to put legs on. Good communication with delivery, good delivery. Just what an online purchase should be.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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  • Verified

Would never buy from them again

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

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Cate A.
Cate A.
  • 2 reviews
  • Verified

Appalling Customer Service - Paid In Full Still Waiting Months Later For The Product

published

Paid in full. False delivery dates, no communication at all. Constantly chasing them, with promises 'we'll get back to you'. Never happens - where is our money - going to lodge a hearing with ncat. Avoid, avoid, avoid.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Was delievererd an damaged bedhead.

published

Extremely disappointed from purchasing with this company. Waited 3 months for my bedhead to be delivered due to being on backorder. On arrival of delivery, the bedhead packaging was damaged, were I had a closer look to see that the back of my bedhead material was ripped,the staples exposed and the metal was bent back. It took over 2 weeks for Brosa to pick up my faulty
product where I requested it to be picked up before Christmas which meant I was not able for my refund until the item was Back in there warehouse.
Overall, a lack of communication. i had to instigate all the communication on my end.
Finally, received a refund after waiting longer than 4 weeks.
You have losted a customer in me.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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AdiB
AdiBAU
  • 4 reviews
  • Verified

Nice designs

published

Nice, catchy designs, quality materials. We purchased a few pieces over the last year or so. Communication is great, delivery was as planned.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Camilla
CamillaGreater Melbourne (Inner), VIC
  • Verified

Stylish and sturdy

published

Website was very easy to use, competitive pricing and fantastic designs. Really pleased with the quality of the sideboard and ease of putting it together

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Sue
SueSouth East Queensland, QLD
  • Verified

Very pleased

published

Customer service was exemplary. Regular updates were very well managed.
Very happy with my sofa bed. Well finished. Lovely fabric. More than happy to recommend.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

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horse
horse
  • 6 reviews
  • 4 likes
  • Verified

April to December and still waiting!!!

published

My original order was placed in April 2021, I waited until July only to be told that it was lost in transit. I re-purchased in September. Delivery is meant to be 23rd December, changed to 30th December then changed to 6th if January 6th 2022.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
anna
annaSydney, NSW
  • 11 reviews
  • 14 likes
  • Verified

Terrible still no product after 18 weeks.

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Don't trust them!! They will take your money and not deliver.

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

Melinda
Melindaasked

Why has Brosa not contacted us about our extremely overdue delivery of a sofa that we paid for back in early 2021?
Shocking customer service!

No answers
GreyBrown
GreyBrownasked

If only I’d read reviews before ordering and PAYING for my Bedhead from Brosa!!!
Ordered in October 2021 along with an Ottoman. Both promised as in store and delivered within a couple of weeks. Ottoman arrived December and lovely. Bedhead… NOTHING!!!! January 14 2022 still nothing. Told collected by Deliverer from Warehouse in a note by email, 4 weeks ago and that I would be contacted!
I have heard nothing, no longer promised
anything, if on its way where is it???
My Question Is: How can some customers give glowing FIVE star reports and others ONE star? No one has chosen stars in between! Quality is not an issue. ALL complaints, too numerous to count, relate to LACK of DELIVERY!!!!! HELP ME.
E: cocking1945@icloud.com

1 answer
GreyBrown
GreyBrown

Please change my star ranking to 1 star as I am unable to do so.

Lulu
Luluasked

Hi Wondering whether to order but worried a about customer service if anything goes wrong. Has anyone had a refund?

3 answers
Disgruntled
Disgruntled

I suggest you wait till at least February. Brosa is closed now and you'll deal with their call centre in the Philippines. They and their courier ANC are in total chaos. You have 21 days to change your mind. Pay with credit card too. I didn't have a pleasant experience with them and will get my ottoman delivered 6 weeks after ordering! It's all too stressful now, try them later.

SJS
SJS

We recently had to set up an apartment 2 days before Christmas. We were travelling from Adelaide to Melbourne and were only in Melbourne for 4 days, including Christmas Day. We only had one day for deliveries. They were great and the quality of the furniture is awesome.
The live chat was extremely helpful
And chased up delivery information etc for us. We chose products they had in stock
So that helped. We didn't have any complaints. The products were exactly as described.
SJS

Lulu
Lulu

Thanks for that.

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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