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Great product and service
We recently ordered some furniture from Brosa at at time when furniture supply has been difficult. The showroom service was excellent and we picked the product we were after. We needed to change the order over the weekend and customer service responded. They were flexible on aggregating orders and when the products were ready in a few weeks the delivery communication was excellent. The furniture was packaged well and we have been very happy with the quality and value for money.
excellent service from the team at Brosa Furniture
Saw the products online but decided to drive to show room in Fitzroy. Very friendly & honest service.
Placed the order and delivery was less than 10 days later.
My Brosa recliner was installed on time and I love it!
I'm now addicted to my Sloan electric recliner, which I ordered from Brosa as a Christmas present to myself. The Brosa website was complete and easy to navigate and actually contained more specs than most other furniture websites, which seemed to leave critical information unanswered so that prospects would phone them. After an exhaustive search process, there was really only one recliner to replace my decades-old one. The ordering process was silky-smooth, and Brosa customer service followed my order up and kept me informed about delivery. ...The Premium White Glove service was money well spent. The presentation and quality of the recliner are first-class, and I enjoy relaxing in the chair whenever I have the chance. The modest cost was another surprise, being a fraction of most competing reclliners. As a bonus, the colours shown on the Brosa website were so accurate that the recliner immediately colour-matched my other furniture and furnishings.
Pathetic and Appalling Order Handling
I ordered a ready to ship bed from Brosa on 12th January 2022. The pickup was confirmed on 17th January with delivery scheduled on 24th Jan 8:00 am to 11:00 am. Now today, after waiting for the delivery and no communication from the delivery partners ANC at Brosa I contacted the customer service.
Their customer service reps are simply bots who read from the script. No explanation, no reasoning nothing from them.
On contacting ANC I got to know the order was never handed over to them for delivery. When I contacted Brosa again, their customer s...ervice rep started sending the same response as before. When I said if you could check with your delivery team now he simply ended the chat and left. Not sure if the business or customers are a joke to them. This is the first and the last time I have dealt with Brosa. Probably a fraudulent business. Stay away from this business!
Thrilled with my new furniture!
I’ve just received my new Nottage Armchairs and small ottoman’s. The entire process, including ordering sample fabric swatches, was easy, quick and professional. The quality of the products is fantastic, the velvet fabric incredibly luxurious and the chairs firm yet comfortable. I will definitely be buying from here again.
Love the desk
Solid, attractive and easy to put legs on. Good communication with delivery, good delivery. Just what an online purchase should be.
Would never buy from them again
We ordered in November 2021 as it was advertised delivery before Christmas. We spent a considerable amount, received 1 product. We received an email from the CEO with a video apologising for delays - however, my question would be - why would you advertise rapid delivery if they cannot provide it considering the current climate of Covid. It’s absolutely false advertising. Now we are nearing the end of January 2022 and our remaining products are no where to be seen- even one item they are now saying won’t arrive in their warehouse until March!
Appalling Customer Service - Paid In Full Still Waiting Months Later For The Product
Paid in full. False delivery dates, no communication at all. Constantly chasing them, with promises 'we'll get back to you'. Never happens - where is our money - going to lodge a hearing with ncat. Avoid, avoid, avoid.
Was delievererd an damaged bedhead.
Extremely disappointed from purchasing with this company. Waited 3 months for my bedhead to be delivered due to being on backorder. On arrival of delivery, the bedhead packaging was damaged, were I had a closer look to see that the back of my bedhead material was ripped,the staples exposed and the metal was bent back. It took over 2 weeks for Brosa to pick up my faulty
product where I requested it to be picked up before Christmas which meant I was not able for my refund until the item was Back in there warehouse.
Overall, a lack of communication. i had to instigate all the communication on my end.
Finally, received a refund after waiting longer than 4 weeks.
You have losted a customer in me.
Nice, catchy designs, quality materials. We purchased a few pieces over the last year or so. Communication is great, delivery was as planned.
Stylish and sturdy
Website was very easy to use, competitive pricing and fantastic designs. Really pleased with the quality of the sideboard and ease of putting it together
Customer service was exemplary. Regular updates were very well managed.
Very happy with my sofa bed. Well finished. Lovely fabric. More than happy to recommend.
April to December and still waiting!!!
My original order was placed in April 2021, I waited until July only to be told that it was lost in transit. I re-purchased in September. Delivery is meant to be 23rd December, changed to 30th December then changed to 6th if January 6th 2022.
Terrible still no product after 18 weeks.
Ordered sofa and chair after order the estimate deliver was changed. I didn’t mind but then finally they said they have it and will arrange delivery. Delivery date arranged for 31st December so night before I threw my old sofa. They cancelled on 31st.text me stating the 6th. 6 th came and cancelled. Text me that it will be here this week. Suprise suprise no sofa. Have emailed request for refund. Ignored. Called courier who said Brosa hadn’t even been open the last few weeks. As emails to Brosa get ignored I went on live chat and they said they ...need someone to call (I’d asked for refund) and of course no one has called. Unfortunately going to fair trading now. Big disappointment as the scam sofa looked nice. But with school holidays the kids are well over sitting on the floor.
Don't trust them!! They will take your money and not deliver.
I placed an order on 13 October, with delivery due November 14-21. There was an update to say delivery would be delayed by 1-2 weeks, so I was patient. The order stated that goods would be dispatched once all items were available, and I could see the spare covers for my couches had yet to be received, but that my couches were in the warehouse awaiting dispatch. I was shocked then when the covers arrived but not the couches. It is now January 13th and Brosa cannot give me a firm date for delivery. They are blaming covid, but they could have, and...should have, delivered the goods before all of the recent headaches started. The communication from the company, and their customer service team, has been woeful to say the least. I certainly wouldn't purchase furniture from this company if you are expecting to receive it in a timely manner.
Questions & Answers
Why has Brosa not contacted us about our extremely overdue delivery of a sofa that we paid for back in early 2021?
Shocking customer service!
If only I’d read reviews before ordering and PAYING for my Bedhead from Brosa!!!
Ordered in October 2021 along with an Ottoman. Both promised as in store and delivered within a couple of weeks. Ottoman arrived December and lovely. Bedhead… NOTHING!!!! January 14 2022 still nothing. Told collected by Deliverer from Warehouse in a note by email, 4 weeks ago and that I would be contacted!
I have heard nothing, no longer promised
anything, if on its way where is it???
My Question Is: How can some customers give glowing FIVE star reports and others ONE star? No one has chosen stars in between! Quality is not an issue. ALL complaints, too numerous to count, relate to LACK of DELIVERY!!!!! HELP ME.
Please change my star ranking to 1 star as I am unable to do so.
Hi Wondering whether to order but worried a about customer service if anything goes wrong. Has anyone had a refund?
I suggest you wait till at least February. Brosa is closed now and you'll deal with their call centre in the Philippines. They and their courier ANC are in total chaos. You have 21 days to change your mind. Pay with credit card too. I didn't have a pleasant experience with them and will get my ottoman delivered 6 weeks after ordering! It's all too stressful now, try them later.
We recently had to set up an apartment 2 days before Christmas. We were travelling from Adelaide to Melbourne and were only in Melbourne for 4 days, including Christmas Day. We only had one day for deliveries. They were great and the quality of the furniture is awesome.
The live chat was extremely helpful
And chased up delivery information etc for us. We chose products they had in stock
So that helped. We didn't have any complaints. The products were exactly as described.
Thanks for that.
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