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Brosa Furniture

Brosa Furniture

4.4 from 1,519 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Tracie
TracieSouth West, WA
  • 2 reviews
  • Verified

Customer service is horrible

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Leanne
LeanneSydney, NSW
  • Verified

Waited 7 months to receive a lounge missing the main component

published

I wish I'd read the reviews before purchasing. Waiting 7 months to receive a 1 seater lounge (should be 3 seater) as the main component is missing. Just appalling service post-sale. Will move the earth to get you to buy and then send emails delaying delivery. Will never shop here again.

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

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0.0
(1,234)
Tracie
TracieSouth West, WA
  • 2 reviews
  • Verified

Worst Customer Service

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
  • Verified

Brosa brings terrible quality, zero customer service & defected furniture straight to your door, for less.

published

The quality and customer service of Brosa Design has been on the decline and continues to nose dive. The Ingrid Chairs we purchased had defects where the screw holes are misaligned and couldn't be attached. The stitching on the leather is also coming apart as shown in the photos. Absolutely appalling post delivery service where they direct you to a call centre overseas that palm you off with no further updates and progress on the options to rectify and resolve the issue. Save yourself the headaches of purchasing terrible quality flat packed furniture with zero post sale service.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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  • Verified

Terrible service & attitude

published
Incentivised Review No
Warranty Claim MadeNo
Product Appearance As advertised
Tom79
Tom79Greater Melbourne (Inner), VIC
  • 6 reviews
  • 6 likes
  • Verified

Wrong sofa delivered. Awful customer service and still no correct sofa!

published

We ordered two matching sofas and a lamp from Brosa which were listed as ‘quick 1-2 day dispatch’. They arrived 2 weeks later and when we opened them, one was the wrong colour. We called them immediately and sent this pictures. No response. I chased them on the phone and they eventually emailed back to say the incorrect sofa would be collected and once back at the warehouse a new one would be shipped. Since then, I have heard nothing and keep chasing them. Don’t buy from Brosa.

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Felicity D.
Felicity D.Greater Melbourne (Metropolitan), VIC
  • Verified

An absolute waste of time with terrible (and clearly offshore) customer service

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Related Articles

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Outdoor furniture can seem like it costs the earth - we'll explain why. Above all, garden furniture needs to be durable. It should also be suitable for your climate, and practical for your needs.

Avleen M.
Avleen M.2 Nov 2021
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jenmad
jenmadSydney, NSW
  • 9 reviews
  • 11 likes
  • Verified

Pilling is to be expected

published

Bought several couches which started to pill within weeks of receipt. I have contacted brosa and they told me they expect pilling as the fabric is natural. Anyone who works in fabric manufacturing knows that pilling is a fault and is avoidable when good quality fabric is used. Being told you need to depill furniture you’ve spent thousands of dollars on is unacceptable. My brand new lounges look old and worn. I’m pretty annoyed.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

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0.0
(1,234)
Rodocos
RodocosSydney, NSW
  • 3 reviews
  • 2 likes
  • Verified

Fabric discolouration

published

Received the ottoman yesterday
The other pieces have been delivered approximately 8 months ago
Contacted brosa they said sunlight would have caused this
Don’t all rooms have sunlight????
Quality is terrible save your money!!!!!!!!

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Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Lorraine M.
Lorraine M.Sydney, NSW
  • Verified

11 months to receive 4 dining chairs.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Amanda F.
Amanda F.Illawarra, NSW
  • 2 reviews
  • Verified

Buy Elsewhere!

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Other Furniture Shops

 
 

0.0
(1,234)
whendeea
whendeeaGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 14 likes
  • Verified

Dreadful hard sofa

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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J J.
J J.Sydney, NSW
  • 2 reviews
  • Verified

Shocking delivery and customer service - would not purchase from Brosa again

published

Waited 6 months for a bed delivery after paying in full, took a day of annual leave to be home for the delivery and it never arrived. Called Brosa the day prior who confirmed the delivery was dispatched and ready, the delivery company text the night before delivery with a 3hr delivery window...then nothing arrived on delivery day. Turns out they left without putting item on the truck, and no one informed me. I've spent the rest of the afternoon on the phone to Brosa who say they'll follow it up and get back to me today and they don't. Worst customer service I've ever encountered with zero resolution, zero updates, no timeframe offered for Brosa to fix it, and now I've no bed to sleep on either. Will not purchase from here again.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Brendon
BrendonSydney, NSW
  • 3 reviews
  • 1 like
  • Verified

Amateur-ville Horror

published

I purchased the Frank TV unit 2 months ago. This company sent me the wrong assembly parts (incorrect screws), and have failed to correct the problem despite 5 emails and 3 phone conversations. The furniture I purchased is sitting in my hallway, unable to be assembled - and from what I gather, they can’t get it together to send the correct custom screws. This company, in my estimation, is amateur and poorly managed.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Christine
ChristineSouth Australia
  • Verified

Still waiting 34 weeks after order

published

Ordered two office chairs in early Nov 2020 and chose them because estimated delivery time was 6 weeks. After ordering, delivery was pushed out, and then further again. I eventually received one chair after 4 months and was told the other was being made. BROSA's contact has been limited and I not happy that after 33 weeks the chair seat arrived with no contact from DHL to arrange a suitable date (as was meant to happen) and the swivel base I ordered has still not been delivered. I have contacted BROSA, and their reply email states they are busy and their response might be two weeks away........Exceptionally poor service and this is my last order ever from BROSA.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Questions & Answers

huda a.
huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue
Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.
Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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