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Brosa Furniture

Brosa Furniture

4.4 from 1,471 reviews · View Statistics
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Reviews

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Katrina Humphrey
Katrina HumphreyGreater Melbourne (Inner), VIC
  • Verified

Love the Bakers Table

published

Loved the design of the table. Colour different than depicted online. Staff offered a replacement .Very courteous and professional. Will buy from them again because of the communication I received.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised
Helen
HelenPerth, WA
  • Verified

Great furniture and service

published

Apart from the no-fault COVID delays in products arriving, the service from BROSA has been efficient and helpful. Three of the products I ordered were exactly as advertised and when one wasn't, BROSA were very helpful with the options offered, none of which involved any inconvenience to myself.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised

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(1,234)
Socceroostars
SocceroostarsSydney, NSW
  • 9 reviews
  • 8 likes
  • Verified

These guys are excellent! 21 Days return guarantee is the best!

published

These guys were amazing to deal with. Like a lot of on line suppliers right now COVID has created chaos with logistics. The Jackson bar stool is a beautiful piece of furniture it just wasn’t right for our decor. The virtual function on the website allowed us to set the stools at our kitchen bench. These guys really are easy and professional friendly people to deal with.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Rebecca
Rebecca
  • 2 reviews
  • Verified

Great customer service

published

Website easy to use, order shipped promptly and good status updates. Chairs were as described and good quality but didn't suit our table. Thankfully the returns process was really easy and we were given a full refund with no hassles.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Product Appearance As advertised
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Janelle S
Janelle SGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Great quality at affordable price

published

Very pleased with our Cece love seat. Easy to assemble and quality materials used. I got slight damage on the item which was addressed promptly and very satisfied with excellent customer service.

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Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa Furniture

Hi Janelle, thank you for your nice words and the beautiful shot of the Cece Loveseat!

Annie
Annie
  • 7 reviews
  • 4 likes
  • Verified

Excellent customer service

published

Bought a 2 seater and armchair online as couldn’t go to a showroom due to covid. Furniture arrived beautifully packaged and on time but was unfortunately wrong for the space. Brosa were very prompt and efficient in dealing with my return, they offer a 21 day change of mind return policy which is amazing. I would have no hesitation in buying from them again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Sarah
SarahGreater Melbourne (Inner), VIC
  • Verified

Beautiful product, amazing service.

published

Brosa was there every step of the way with ordering, delivering and assembling our bed frame. The quality of the product itself was top-notch. After realising to our disappointment that the frame was the wrong height for our mattress (totally our own fault!) Brosa was incredible to deal with and were more than happy to collect and refund. We received a full refund in speedy time. Even though we never got to keep that beautiful frame (stupid high mattress!) I would most certainly shop with Brosa again. It's rare to have quality made products with even better personalised service.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
  • Verified

Love the quality and style of the furniture and the service

published

Having never bought quality furniture on line before, we were nervous about buying from Brosa. Our experience has been excellent. The quality and style exceeded our expectations, it is better in real life than the photos on the website.
We had an issue with one pair of the 6 dining chairs we purchased. It was resolved with minimal hassle and the correct legs were sent immediately.
You get to know a business in how they respond to an issue and Brosa were 1st class. They are now the first place we look when buying new furniture

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised

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0.0
(1,234)
  • Verified

Great quality for price

published

I order a lot of products from Brosa for work to be used in stores. I have found the quality to be fantastic and the delivery process is great. I unfortunately had a faulty item sent and the company issued a swift replacement which gives me confidence to continue using their products.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
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Brody.G
Brody.GSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Excellent Customer Service

published

I have bought pieces from Brosa & love the quality. The standout was the excellent caring service I received when I needed to return an item for a full refund. Brosa were so understanding & went out of there way to make the process so easy. Thank you I will be buying again from them.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Dasha
DashaSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

long process

published

We purchased a bed head and a bench seat to go with it. The bench seat is beautiful, the bed head however came in wrong colour. We are currently working with costumer service to get it reordered which will take at least 3 more months. The delay is disappointing, however the bench seat we have received is beautiful so I am looking forward to getting the rest of my order

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture

Hi Dasha, our sincere apologies about the wrong color. We are currently crafting your head for you and will get it to you as fast as we can.

I'm glad that you like the Edward bed bench!

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Tla
TlaGreater Melbourne (Outer), VIC
  • Verified

Do not purchase their floor lamps

published

I ordered a tripod floor lamp and noticed cosmetic issues with the lamp, Brosa was quick to exchange the product which i was happy with however the second floor lamp kept causing short circuits in my house. Brosa promptly refunded me for the lightbulbs bought in addition. Excellent customer service but would steer away from buying their lamps.

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture
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Kristy S09
Kristy S09Metropolitan Adelaide, SA
  • Verified

Problem after problem with damaged goods

published

I ordered an outdoor setting, corner lounge with coffee table. Delivery of the items took over 2 months. We are really happy with the lounge, however the coffee table came out of the box damaged beyond repair. Arranging return and replacement of the item was a hair-pulling out experience. The return slip was never sent to me, I stayed home for 2 days waiting pick up that couldn't occur. I received no support or returned emails during this time. Then I re-booked the return pick up on my own, and when the replacement arrived it was also damaged. It was a stressful shopping experience to say the least.

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Linda
LindaGreater Melbourne (Metropolitan), VIC
  • Verified

Bad experience after purchase

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa Furniture
Angela
Angela
  • 2 reviews
  • 2 likes
  • Verified

Should not have passed quality control! False advertising.

published
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Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture
Angela
Angela
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Questions & Answers

huda a.
huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue
Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.
Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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