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Brosa Furniture

Brosa Furniture

4.3 from 1,701 reviews · View Statistics
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Reviews

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Katrina Humphrey
Katrina HumphreyGreater Melbourne (Inner), VIC
  • Verified

Love the Bakers Table

published

Loved the design of the table. Colour different than depicted online. Staff offered a replacement .Very courteous and professional. Will buy from them again because of the communication I received.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised
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Dasha
DashaSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

long process

published

We purchased a bed head and a bench seat to go with it. The bench seat is beautiful, the bed head however came in wrong colour. We are currently working with costumer service to get it reordered which will take at least 3 more months. The delay is disappointing, however the bench seat we have received is beautiful so I am looking forward to getting the rest of my order

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Dasha, our sincere apologies about the wrong color. We are currently crafting your head for you and will get it to you as fast as we can.

I'm glad that you like the Edward bed bench!

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Tla
TlaGreater Melbourne (Outer), VIC
  • Verified

Do not purchase their floor lamps

published

I ordered a tripod floor lamp and noticed cosmetic issues with the lamp, Brosa was quick to exchange the product which i was happy with however the second floor lamp kept causing short circuits in my house. Brosa promptly refunded me for the lightbulbs bought in addition. Excellent customer service but would steer away from buying their lamps.

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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Angela
Angela
  • 2 reviews
  • 2 likes
  • Verified

Should not have passed quality control! False advertising.

published
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Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Angela
Angela
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Cass P.
Cass P.South East Queensland, QLD
  • Verified

Worst policy, and service

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
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Jayce L.
Jayce L.Sydney, NSW
  • 9 reviews
  • 8 likes
  • Verified

Absolutely disgraceful CX

published

Ordered 2 beds from Brosa.
Called ahead to ensure all items were included in the delivery.
Received half of our order and have been hitting brick walls getting a refund or delivery of the other half we have paid for.
Given the run around for over a week with no help and told there’s only one person who deals with it who “we can’t talk to”

Wouldn’t recommend buying ANYTHING from Brosa.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
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Natalie
NatalieSydney, NSW
  • 4 reviews
  • 3 likes
  • Verified

Appalling Company - Avoid At All Costs

published

Not only was the item I purchased not as described, it was also faulty. I have been waiting a month for someone to collect the faulty item so I can get a refund but I get no answer from customer service, calls and emails go unreturned, and collection drivers do not show up when they are supposed to. This company has cost me so much time and money and stress over this ... avoid at all costs.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Natalie, I would love to be able to assist you further and understand in more detail the issues you encountered. If you could email me at support@brosa.com attention Sue and I will ensure I look into this further.

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Lany
LanyMelbourne
  • 4 reviews
  • 1 like
  • Verified

Very poor customer service; poor quality products

published
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Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Anh
AnhSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

New damaged sofa delivered on the 26 June - Terrible customer support services

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
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Corrina B.
Corrina B.Sydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Damaged product, cant get hold of them, still waiting 4 days later for them to respond to me

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Charly O.
Charly O.Greater Melbourne (Inner), VIC
  • Verified

Dont Waste Your Time Or Money

published

Terrible customer service! Would not recommend Brosa. I have sent multiple messages them to them with no response other than them resending me old emails from months ago absolutely nothing to do with my issue.

Quality of my bed is beyond poor base looks cheap and nasty and not solid or sturdy at all. Bed was advertised as bed frame instead has a base and separate bed head that doesn’t attach to the bed itself. After paying $1000 for a bed frame you would expect a quality product.

Nothing came with instructions.

Do not recommend! Still waiting on A response from them

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Charly O.
Charly O.

Again still waiting on anyone to respond to me

Charly O.
Charly O.

Still waiting with no response

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  • Verified

Don't Order Anything

published

We received our item last week and it's broken. Sent emails, FB messages and post comments, and rang them 3 times and can only leave a message, Cannot speak to a human. Terrible service. they obviously dont care about you once they have your money

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
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Peta Preston
Peta PrestonSouth East Queensland, QLD
  • Verified

Damaged goods

published

After a long wait to get delivery unfortunately when goods arrived they were significantly damaged inside and outside of product. I’m also very disappointed with the overall quality of the product which is very poor

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Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
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jessica
jessicaSydney, NSW
  • 4 reviews
  • 4 likes
  • Verified

Poor customer service

published

I have purchased an entertainment unit and a buffet which were damaged (dented and scratched). I’m trying to get a refund and after 2 emails and a call to the customer service nothing has happened after 2 weeks. I have been promised than an email will be sent and a refund will occur but nothing has been done yet. Return policy is only valid for 3 weeks and no one is responding. Terrible customer service & i would absolutely not recommend Brosa

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

One month later still no replacement

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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Questions & Answers

Ilani F.
Ilani F.asked

I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.

2 answers
LMM
LMM

I would not buy from them again. I am still waiting. I am going to repoet them to fair trading.

Ilani F.
Ilani F.

Sorry to hear that. Did you order something and how long have you been waiting?

Mel
Melasked

Has anyone purchased the Brosa Sondra Sofa Bed?

No answers
Amanda
Amandaasked

Lots of complaints regarding your delivery service. Have these been addressed? I'm hesitant to purchase anything from you because of these complaints.

2 answers
Zac
Zac
Hannah R
Hannah R
See all Brosa Furniture questions

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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