Brosa Furniture

Very friendly chat on their website. Calling Brosa was great as well, despite sometimes waiting ~20min for an agent, and one time I was hung up on which was weird. I asked to refund part of my order and that went well.

I got emails and texts at almost every step of the way. Called earlier to change delivery date as well. Delivery arrived exactly as stated. Friendly guys and they helped put items in my garage.

The Grace Dining Chairs were really easy to assemble by myself. All the parts were there but should use your own screwdriver. Definit...

Apart from the no-fault COVID delays in products arriving, the service from BROSA has been efficient and helpful. Three of the products I ordered were exactly as advertised and when one wasn't, BROSA were very helpful with the options offered, none of which involved any inconvenience to myself.

These guys were amazing to deal with. Like a lot of on line suppliers right now COVID has created chaos with logistics. The Jackson bar stool is a beautiful piece of furniture it just wasn’t right for our decor. The virtual function on the website allowed us to set the stools at our kitchen bench. These guys really are easy and professional friendly people to deal with.

Website easy to use, order shipped promptly and good status updates. Chairs were as described and good quality but didn't suit our table. Thankfully the returns process was really easy and we were given a full refund with no hassles.

Very pleased with our Cece love seat. Easy to assemble and quality materials used. I got slight damage on the item which was addressed promptly and very satisfied with excellent customer service.

Brosa was there every step of the way with ordering, delivering and assembling our bed frame. The quality of the product itself was top-notch. After realising to our disappointment that the frame was the wrong height for our mattress (totally our own fault!) Brosa was incredible to deal with and were more than happy to collect and refund. We received a full refund in speedy time. Even though we never got to keep that beautiful frame (stupid high mattress!) I would most certainly shop with Brosa again. It's rare to have quality made products with even better personalised service.

Having never bought quality furniture on line before, we were nervous about buying from Brosa. Our experience has been excellent. The quality and style exceeded our expectations, it is better in real life than the photos on the website.
We had an issue with one pair of the 6 dining chairs we purchased. It was resolved with minimal hassle and the correct legs were sent immediately.
You get to know a business in how they respond to an issue and Brosa were 1st class. They are now the first place we look when buying new furniture

I order a lot of products from Brosa for work to be used in stores. I have found the quality to be fantastic and the delivery process is great. I unfortunately had a faulty item sent and the company issued a swift replacement which gives me confidence to continue using their products.

I have bought pieces from Brosa & love the quality. The standout was the excellent caring service I received when I needed to return an item for a full refund. Brosa were so understanding & went out of there way to make the process so easy. Thank you I will be buying again from them.

I ordered an outdoor setting, corner lounge with coffee table. Delivery of the items took over 2 months. We are really happy with the lounge, however the coffee table came out of the box damaged beyond repair. Arranging return and replacement of the item was a hair-pulling out experience. The return slip was never sent to me, I stayed home for 2 days waiting pick up that couldn't occur. I received no support or returned emails during this time. Then I re-booked the return pick up on my own, and when the replacement arrived it was also damaged. It was a stressful shopping experience to say the least.

1. We had a good experience in the showroom, very helpful consultant.

2. Happy with range of products and ordered the Austin Full Sleeper Modular Sofa with Storage (Dark Gull Grey) and confirmed delivery.

3. Initially very disappointed with the product and this is why. On Friday 5 Feb, I received a text saying the confirmed delivery on Saturday 6 Feb was now not possible and to contact them to arrange another day after the 11 Feb. This was not acceptable as we had sold our older coach, so I called and explained this. Ok, so now we were re-en...

I am so frustrated with this company. Ordered two chests of drawers back in February. They were in stock, so was told to expect them within 10 days. Three weeks later, they arrived...I didn't complain to Brosa or the couriers as I know getting freight across the country is difficult right now. Now the fun starts. I open one of the boxes only to find that the first set of drawers is damaged, despite the mountain of padding and protective material inside the box presumably there to protect it. I contact Brosa via online chat, send them photos, th...

I purchased the Como chaise November 20th 2021 with the website advertising it would come before christmas, and it did - but I received two right side chaises, instead of a sofa+chaise. I contacted Brosa, they said there is no stock left and next available delivery is in MARCH!

If I had known I had to wait 4 MONTHS for a proper couch I would have bought a couch somewhere else, knowing I was hosting Christmas and a house warming!

Despite it being their error, they were unable to rectify the situation in a timely manner or provide compe...

DO NOT BUY furniture from BROSA!

We ordered a Josie large entertainment Unit. We ordered it November of 2021 and waited till March of 2022 to actually receive it. We just got it in today and as you can see in the pictures there is an enormous crack in the bottom of the unit. There were also a number of superficial scratches and cracks. It was really difficult to get in touch with Brosa and they offered to replace the unit ( we would have to wait for two weeks or $100 cash back. As it would be impossible for us to take leave on yet another day ...

Extremely disappointed from purchasing with this company. Waited 3 months for my bedhead to be delivered due to being on backorder. On arrival of delivery, the bedhead packaging was damaged, were I had a closer look to see that the back of my bedhead material was ripped,the staples exposed and the metal was bent back. It took over 2 weeks for Brosa to pick up my faulty
product where I requested it to be picked up before Christmas which meant I was not able for my refund until the item was Back in there warehouse.
Overall, a lack of communication. i had to instigate all the communication on my end.
Finally, received a refund after waiting longer than 4 weeks.
You have losted a customer in me.